On Oct 18th I placed an order for 2 Bilstein front struts and 2 Bilstein rear shocks. A few weeks go by and nothing has been delivered and I haven't received a tracking number even. I contact their customer service online and the next day hear back from them. The message is kind of rude saying when I ordered it showed 1 of the struts was on backorder and there where none in the whole country. I go back to the order I placed and there was nothing about a backorder. The message says the factory in Germany is producing them right now and my order will ship in a week or so. Yesterday I received a single strut 2 full months after I ordered. No word on when I will receive the other parts. The strut seems to be OK, but the carton is seriously damaged because of the way they packaged it. I have been writting Yelp reviews for 15 years. I just didn't think to check here for these Bozos for some reason. Reviews don't get any worse than the ones Shock Warehouse has! read more

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I read other reviews, Trust Pilot, BBB. They all gave Shockwarehouse positive reviews except YELP. I should of believed YELP reviews. My experience was horrible. The front arrived in a week but the rears arrived 3 weeks later. I emailed and got corporate speak. They couldn't tell me the truth. I even called and got put on hold then hung up. read more

I ordered two Bilstein shocks over Christmas. They arrived later than expected. I rolled with it. I swapped the shocks out of my truck and the last shock I put in had different hardware and wouldn't seat properly. I had to leave them in because I cut out the old ones. I called for a replacement and they said they would have one out ASAP. That was a month ago. Every time I call I get the same answer. It's being processed and will be on its way. I get it now. They are over there and I'm way over here. I talked with Mike so he says... He hung up on me. I think Mike just gives out fake names and plays the game. Save yourself the time and headache. Shop somewhere else. This place is ridiculous. read more

Stay clear of this company. Ordered a set of Bilsteins for my ford edge. Six weeks pass by and no delivery. I reached out and finally was able to get the front struts shipped a week later. Recieved an e mail stating rears are on backorder. That's it. No ETA provided no more communication. I know I will never see them. Total BS company! Had used for 20 years in the past with no issues read more

Should google them before placing the order. Item was showing in stock and available when placing the order. It went unavailable and national backorder right after placing the order. No shipping after weeks, also no response doesn't reply to my emails. They are trying to scam you. Avoid this website. read more

I have purchased shocks from Shockwarehouse on several occasions. Always had quick shipping and it was free. orders have always been correct. I just ordered another set of shocks for my truck. They arrived quickly, and as I took the last one out of the box to install I found it defective. contacted customer service, had a quick reply and they asked if I could send pictures. Not a problem, and I received via email a return shipping label. New shock was on its way before they received the one I shipped back. The defective shock was totally on the manufacture as there is no way Shockwarehouse opens the boxes and checks them. Customer service was great, quick and easy, extremely polite and helpful. They will continue to be my go to for shocks and struts. Great prices, outstanding customer service. I read more

Horrible customer service don't want to process a return or exchange even after paying for shipping labels. They need to worry less about youtube and run there company! Do your research!! read more

Zero stars! I purchased shocks and paid over 700.00. dealer installed them.( I also put new motor mounts) They popped and made noises when I would drive on crappy Colorado roads. I contacted Shock Warehouse because they were warranted. I had to pay 161.00 additional shipping despite what the warranty said, the replacement does the exact same thing. I think they are a ghetto company and do false promises. My dad was the one who informed me of them he used them in the 90's. He said they have probably gone downhill! Stay very far away read more

It only gets one star because I can't give zero. I ordered the Bilstein 24-292702 Front B8 5100 (Ride Height Adjustable) Shock Absorber Chevrolet Colorado, GMC Canyon × 2, and the Bilstein 24-265874 Rear B8 5100 Lifted Shock Absorber Chevrolet Colorado GMC Canyon × 2. I received the rear shocks but not the front, I texted them 5 times no one answered, I called them 6 times on both numbers and no one ever answers, guess I'm just out the $314.00 plus tax and shipping. Customer service is junk there is none, they don't seem to care. DO NOT BUY FROM THEM IT'S A HUGE RISK. read more

Sent the wrong Bilstein 4600 front shocks for my 2017 4runner, looking at the fine print I discovered i would be out approximately $100 of the $200 order to return them, they gave no opportunity to dispute this. Now I'm stuck with a set of Bilsteins that don't fit my vehicle, that I would be essentially thoroughly scammed to return. Do not use this seller. I was suckered into buying because Shockwarehouse was one of the top listed sellers on a Google search. I believed that when that company appeared as a top seller it meant it was trustworthy. Looking at all these other reviews tells you: STAY AWAY. read more

Not a good experience. We are a dealership that had to use KYB shocks per customers insurance company. Called & ordered. Supposed to have by end of week. Did not show. Called up on following Weds & shocks had not been shipped. Was told I should have by Saturday at latest. Checked my tracking number and earliest they will arrive is Tues of next week. I would have been better off paying the additional $ and getting them locally. My bad. Will not use Shockwarehouse again. read more

Their shipping was fast, their prices are great but, their communication could be better. Perhaps they, like many other companies are understaffed, so I can look the other way on the communication. Also, it should be noted that the vast, vast majority of their 5 star reviews are hidden/not recommended, buried because I presume they refuse to be extorted by the criminals at yelp and TrustPilot and, based on that and that alone, I'd order from them again. read more

I ordered the wrong part and customer service was very very helpful fixing my mistake, and gave me a discount even though it was my mistake. Will order from them again. read more

Total fail in receiving the credit for a defective return. Carlos promised the credit to charge card with every follow up call but nothing. Then after submitting dispute to the credit card company am told no disputes are allowed after two statement cycles. Maybe that is their SCAM. In the late 90s and early 2000s this was a company responsive to their customer. Go elsewhere ! It is not difficult, just Google and Click. Or buy from rockauto.com or fcpeuro.com Shockwarehouse.com does not deserve a star. read more

After seeing all of the negative reviews I thought that I would add my positive experience. I ordered a safe t plus steering stabilizer for my RV and wanted to install it before I left for my trip. I paid a bit extra for the 2 day shipping. I didn't get the tracking number with my receipt so the day I expected it I decided to follow-up with a phone call to get the tracking number. They answered my phone and looked up my delivery info which was that day. The representative also emailed the tracking number with the estimated time. The package arrived on time with all of the correct parts. Also I got a great price with the first time customer discount. I will use them again! read more

Only half of my order was shipped and I was billed for full order. Customer Service has not responded, so essentially they stole my money and I filled a complaint with my bank. read more

I ordered and received shocks, new in the box. The problems started when I needed one replaced as it was bad/ new in the box. I spoke with Carlos, he seemed quite helpful, asked for a photo. He stated the manufacturer may require it be returned. After several days without a reply to my email and photo, I emailed asking for a update. I got nothing. I called and couldnt get an answer. I found a non 1-800 number and called. Left a message asking for a returned call. Many days later here we are. NO one answers the phone. The manufacturer refuses to warranty a item directly to the retail purchaser, even with a receipt. perhaps avoid rancho shocks as well. thats a 25% failure rate with new items with me. can I leave less than one star??? Monty read more

Do not, I repeat do not purchase form this supplier. The worst service ever. Can not get in touch with them to monitor progress of the order. read more

I don't know what's with all the negative reviews but I can tell you from my experience these guys were 100% all the way with processing my order and shipping it fast as hell here to Washington state from Florida. I Had questions and they emailed swift responses. I recommend them all the way and will continue future business Seems like a lot of false reviews previously because it was NOT my experience in the least. Those kind of reviews push people away and I was skeptical after reading them but turns out they were false. Thanks again guys at shock warehouse for your fast as hell service! Chris B Bonney lake Wa read more

Ordered front and rear sets of shocks. I was charged immediately for the full order and the package shipped promptly. Unfortunately, when I received the order today they only sent the rear shocks. No invoice in the box so I do believe I've been scammed. Hopefully they will make good but this looks like a place to avoid. I will update if I hear from them soon. read more

Purchase struts from Shock Warehoue and one strut failed, called Shock Warehouse about warranty said just order new strut once you changed send back for credit, when I got ready to return found shipping return cost more than purchase price of Strut. Called Shock Warehouse to see if they could help with shipping since they get really low rates with shippers due to high volume. They said , we will not help you. So if you have a lifetime warranty on strut ,cost of shipping is more than cost of strut making warranty useless. With Shock Warehouse you are on your own no service. Lifetime Warranty means nothing. So if you have a problem go pound sand. Better to pay a little more and have company who will work with you when there is a problem. read more

In July, they had 4 struts "in stock". In August, Sept. and Oct i was told they had 3 of 4 and were waiting for one. I asked them to ship me what they had and they agreed. Never received any. Now, they said that the missing one came in but they did not fill my 4 month old order and now 2 are out of stock. Communication has been horrible, service is not followed up on. Definitely choose another distributor for shocks and struts. read more

I ordered and paid for 2 Billstein B6 4600 rear shocks, and only received 1 shock in a box that clearly was big enough for 2. Now I cannot get a hold of them at all. Worried that I'll be out the 190 I paid. read more

I perchesed shocks for my truck that went great. So I figured I'd buy the steering stabilizer it came with No hardware so I emailed shock warehouse and called explaining what happened two different people said they would send the hardware it's now been 4 or 5 months Nothing yet. I did however call & email Rancho. They got back to me within the hour and sent me the hardware with no problem. Shock warehouse "incompetent " people is all I can say if it wasn't for there prices No one would buy from them. The State AG should look into them. read more

I must admit I probably wouldn't have ordered from Shock Warehouse if I had read the reviews first. I was just so excited they had the part I needed at a lower price. Now I am so happy I did order from them. I placed the order and received my part in 14 working days. It was a part most placies were telling me would take 3 months to get. I also saved $100 over most places. They were honest and courteous when I talked to them on the phone. Mind you it was a bit challenging to reach them, but when I did they were helpful. Also Shipping was only 2 days. read more

I cannot recommend this company. Poor customer service. Never received a tracking number. Really no way to run a business. Will not use again. read more

I purchased 4 Bilstein shocks from the Carlos Escolante, via phone. The order went well but I he tone was not pleasant. Ends call without saying goodbye. Odd... When I received the order and determined that they did not fit my vehicle, I tried calling during business hours many times without anybody answering. Online Chat also received no response. Odd for a large online company to not answer phone call. I look at online reviews if Shockwarehouse.com and they are scathing. Now I'm worried. I called the Bilstein technical support and they confirmed that the shocks were incorrect for my vehicle. I reached Carlos the next day and explained the situation and he insisted they were correct and that the Bilstein technical support person was incompetent. His tone was now more unpleasant, impatient and rude. He said he would investigate and email me a response. Again, hangs up phone without saying goodbye. I am now thinking to myself, who would ever hire a phone sales person with this kind of personality. Next day, no email response, do I called again. He answered, but has no recollection of our previous 10 minute phone call. Odd. He looked up my records and confirmed that the shocks were indeed incorrect for my vehicle. Offers a refund and to email me a RMA and prepaid postage label. Hangs up without saying goodbye. Where did this guy get his customer service training? I mail back the shocks per his instructions and email Carlos proof of shipment. I check my credit card statement 30 days later and there is still no chargeback credit for the return. I emailed Carlos the proof of delivery and a copy of my RMA. I ask him to investigate. The next day I call the main number and someone else answers. I explain the situation and he tells me that Carlos, the GM, is out to lunch for an hour. He puts me in hold while looking up my RMA. He returns, and with Carlos's distinct voice, tells me Carlos is behind due to the holiday, but he would tell Carlos about my situation and my email, and hangs up the phone without saying goodbye. Humm... I immediately send Carlos another email asking him to email me back when the refund is processed. Two days have now passed without a response from Carlos, nor a refund on my account. I have now filed a dispute with my credit card company on this order. I don't recommend doing business with this company. I'm a mechanic and purchase online every day and can attest that my experience with Carlos, and his company has been quite out of the ordinary. There's something not right about Carlos, and a company that would employ a person like him to deal with customers. read more

Placed an online order. Didn't hear anything about it until i got an email saying they confirmed a cancellation request even though I made no such request. read more

Placed an order on shocks that were in stock. Month later still haven't arrived. Sent message requesting update and was never contacted back. Just requested to cancel order. Wait and see if they respond. How can a company continue to be in business with such poor reviews? That'll teach me to not look beforehand. read more

shady. Look at their return policy even if defective parts, look at their reviews, they ghosted me, i bought 4 bilsteins, one is leaking at just 5,000 miles, they are bait and switch experts... read more

Purchased 2 shocks for an older VW be other advertised it was in stock. I called After a week and no email confirmation or anything. Carlos answered and said 1 was in stock the other was on back order for 3-4 weeks. He modified the order and said would ship what was in stock. Another week passed I called to follow up, no answer for 3 days. I finally got them on the phone and said it would ship that day, of course no tracking came through. Another week later called again to get tracking. I guess they just take your money and hope you forget about your order. read more

I'm trying to return front shocks for a '13 F150 as recommended by their website. The F150 front takes struts, not shocks. I called trying to return them and was told to use the web form on their site. I've done that twice and called several times. No response at all so resorting to public shaming. I just want to return the shocks and get my money back from them. read more

This company is the worst, stay away. No responses, no emails. Doesn't answer the phone. Ordered over a month and received nothing. Sent multiple communications to cancel my order. Then today I see a charge on my card. I already ordered from another company. Please do not support these crooks. read more

This place Sucks, I ordered Bilstein Shocks for my Motorhome and never recieved an email , called a few days later and said what is going on with my order , representative said we are out of stock , well why the hell did you take my money and not tell me, he said read the fine print we are out of stock , honestly I needed a magnifiing glass to see that , very deceptive , pissed me off went on walmarts website and completed the purchase with no issues and saved money.................... read more

Currently contacting my credit card company to dispute a $200 order - ZERO communication, they don't pick up the phone, chat is a joke, and they don't respond to emails. Big mistake using these guys. I ordered my Bilstein's from these guys instead - https://www.offroadwarehouse.com/ read more

Ordered a part last night, realized I did not need it soon after. Filled out the online cancel form, sent an email, and called at least 20 times today. Finally get in touch with someone, all I get is rudeness. "You should call to cancel, not fill out the form or email" - says the guy on the phone. When I said, "why have a cancel order form on your website?" He said, "i'll cancel it" and hung up on me. Rude, absolutely horrible customer service. Stay away. read more

I received the wrong shocks, I was billed for the correct shocks once I called and was told I would get a credit with a fed ex label emailed to me for the wrong shocks once they received the wrong ones back. Three phone calls, three times we will give you credit, 4 months later I am still fighting these scumbags for credit. Never do business with these kind of people. read more

The absolute worst custermer service....period. No way to get ahold of them, phone? Nope, email? Nope, on line chat? Nope. I have made the mistake of ordering from them again, but this will be my last time! I have spend a couple thousand dollars with the over the years but never again !! I'd give them a minus star if I could. read more

I wanted to give Shockwarehouse 5 stars... I truly did. Here's my story. A little over a year ago I purchased a pair of KYB front struts for my 97 Cadillac Catera. I didn't know at the time that I'd need to buy new mounts as well. I ended up getting the mounts from Parts Geek when my mechanic told me to order them (as they were slightly cheaper). The struts were very reasonably priced and shipped very quickly. The mounts arrived shortly thereafter and my mechanic installed them. Things went very smoothly for a little over a year. One day a clunking sound developed in the right front. My mechanic diagnosed it as a strut problem. I called John at Shockwarehouse and at first he was very helpful. He said that a clunking sound was definitely a mount, and my KYB mount has a two year warranty. I immediately called Parts Geek; it took *forever* to get through to a customer service representative there. He had a Punjabi accent so it was clear that Parts Geek not only outsourced their parts but also their customer service. He told me the mount only had a *one* year warranty from KYB. Rather than arguing with him over a part that costs between $60 and $110+ (depending on where you'd buy it) I immediately called back Shockwarehouse. My first call to them was at 1:40 my time, which is 4:40 Florida. My next call to them was at 2:20 or 5:20 their time. I got voicemail which said their hours were until 7. Oh well... I thought they were busy with another call and tried four more times and kept getting voicemail. Wanting to get this part ASAP and yes... getting it cheap... I googled it and surfed around until I ended up at... yup... Evil Amazon. I really didn't want to give Bezos money... but it was going to be cheaper than Shockwarehouse and delivered to me free (for a $1.99 Prime one week account) in less than two days. I ordered it. Next day I called Shockwarehouse to tell John the above story. I praised his company for having good customer service (unlike Parts Geek) and told him that I tried to call him four times without success. He said "Do you know what fing time it is here in Florida? We close at 5!" I didn't even get a chance to say "But your voicemail says you are open until 7." Obviously they need to add an answering service but at this point he started yelling "F YOU FOR GIVING YOUR MONEY TO BEZOS! F YOU I DON'T WANT TO HEAR FROM YOU AGAIN!" He then hung up and of course when I tried calling back he let it go straight to voicemail. It's unfortunate that he took this whole transaction so personally but at this point all I can say John is "F YOU AND GO BACK ON YOUR MEDS!" If it turns out that I need to actually return the shock to them that will be quite an interesting experience. At this point I am pretty flabbergasted but hey... shizzat happens! I'm not sure what kind of apology Shockwarehouse can offer me at this point to remedy John's outrageous and unprofessional outburst. read more

I placed an order in October of 2020 Like many others, was told items were on backorder. Well its now the end of January 2021 and no shocks and no way to contact them. No working phone numbers, no one responds to Chat messages, no one responds to emails. I'm not sure what their problem is, but I highly recommend no one use them. read more