I am a patient of Dr. Gary Ott, a gynecologist in West…read morehills. I just finished treatment for my stage 3 breast cancer and when I had to make a hard decision of removing my Fallopian tubes as a preventative measure for cancer, Dr Ott, was right there to listen to my husband and I about our concerns and feelings. He's been so supportive with my decision to have them removed and on the day that I had surgery, he was there to make sure I felt comfortable before the surgery started and he took very good care of me. Dr Ott is a passionate, caring and knowledgeable gynecologist. I will be recommended him. Thank you, April Rodriguez

I want to express my sincere appreciation for the promptness and professional care given to my…read morewife. Our experience with Dr. Copley was beyond our beliefs and best we have encountered. His staff is friendly and knowledgeable about insurance; and provided excellent professional and courteous care. Thank you so much to Miriam, Blue and Elizabeth for providing such wonderful service, and made our visit as comfortable as they possibly could! Please forward our thanks on to each and every one of the staff there. Dr. Copley did a great job delivering our baby girl. We trust Dr. Copley and his staff. We highly recommend him.

Excellent Dr. Dr Griggs she is compassionate, excellent…read morelistener, deeply knowledgeable and detailed oriented. I recently moved to Chicago and was in search of an OBGYN. After looking at endless reviews, I selected Dr Griggs as my top choice. I am so glad I did. Dr Griggs is the most compassionate Doctor I have ever met; she took the time to go through my medical history, she listened keenly/patiently to all my questions/concerns and made me feel comfortable and not judged. Dr Griggs is truly knowledgeable and incredibly detailed she addressed all my inquiries and at the end of my appointment she had an action plan.

I have been seeing Dr. Griggs for about 2 years. She is very knowledgeable and her bedside manner…read moreis top notch. I recommend her to everyone. She is possibly the best doctor out there. Recently, my mother went to an Urgent Care center on a Friday, and was told she may have uterine cancer and needed to get into the doctor ASAP and or take herself to the ER by Monday. Obviously when she told me I completely panicked because 1. She doesn't have insurance, and 2. she needed to get into someone on a Saturday. I told my mom (who is terrified of doctors and never goes to them) that I would call my OBGYN. So I called Advanced up, and Linda answered and put me on hold for like 2 minutes and came up with an appt on a Saturday! Literally the next day. She told me not to worry, they would help us on the billing with no insurance and get everything squared away. It was so reassuring. I literally just love Linda! Ruby and Maria are also great! So we go to the appointment, and I was literally freaking out that my mom was going to flip out on Dr. Griggs because she hates doctors. After an hour she comes out and is completely calm and we talked to Linda. Linda gave her a hug and we were off. In the car my mom said, Dr Griggs was the kindest most understanding doctor she had ever met. So, of course I was thrilled. On the billing side, Linda told us that we should talk to Pam. So at the next appointment my mom went into Dr. Griggs, and Pam took me back to her office and explained all of our options. Since the affordable care act did not apply to my mom, we have to work really hard to find other options. So Pam gave me a ton of information, and was super duper understanding and sweet. We go back again today, and I am not even stressed because I feel like we are in the best care for my mother! I highly recommend this place! From Front Desk to the Billing Dept these ladies are top notch!

Unprofessional. In January, we scheduled an appointment with a specific medical provider. After…read moreconfirming with us and verifying all insurance info, they then cancelled our appointment and rescheduled us with a nurse practitioner. It was neither what we asked for, nor wanted, but we were stuck and forced to take the option. We went to our appointment on day of, and they said that the alternative appointment that they gave us was also cancelled, not by us and they couldn't tell us who cancelled the appointment. Gave us an appointment 2 months down the road. Kinda defeats the purpose of time sensitive to reschedule 60 days down the road. Bad customer service, so can't comment on quality of care. Pass on this place unless you like being given a run around.

It's sad that the practice has deteriorated like this since Zimmerman turned it over to new…read moreleadership. Their hours stipulate that they are open from 9am to 12pm, but when I called at 9:30am, I had to leave a message with an "agent." The office staff is rude. And finally: I had called two days previously, on a weekday (because the practice refused to accept my pharmacist's request for a refill on a prescription the day before), and was told that a request would be put in if I made my annual appointment, which I did. They then did not forward my request to my pharmacist and I am now out of my prescription. I would highly consider a different practice, as I am sure there are several that could meet your needs as a patient.

Dr. Korzen delivered my son in December 2016 when we lived in Elgin. I'm expecting baby #2 soon,…read moreand now live in Glen Ellyn, but we make the trip out to Elgin to see her because that's how awesome she is! We did have a scheduling issue a while ago - needed an ultrasound to make sure baby was growing okay, and the secretary screwed up and scheduled it for the wrong day. I had to drive from work in Lockport, home to Glen Ellyn to pick up my husband, and then to Elgin - and she basically just said, "Oops I'm so sorry you can come back tomorrow". Needless to say, I was LIVID... Anyway, the location itself is fine. I don't know why people care about peeing in a paper cup vs. a plastic cup. It's not a big deal. And there's always lids. The other doctors are also great. I've seen most of them over the last couple of years. But like I said, Dr. Korzen is why we go back. She's easy to talk to, jokes around, and I feel very comfortable with her. She never makes me feel silly about any concerns I may have. My mom and sisters were with me when she delivered my son, and they were all so impressed with her! I just wish I could see her and deliver a bit closer to home lol. But for us, the distance is a small price to pay for how comfortable and happy we have been with her.

They do not care about you. Know what you're setting yourself up for…read more There seems to be a patient "culling" happening, as I've read multiple reviews of similar circumstance, as well as discriminatory practices happening with some pregnant patients. I am one they cut loose. I decided they don't deserve my silence. As every other negative review says, the office staff is rude and despondent. I called in August to set my annual well exam, and was told they had nothing available until December. 4 months!?When I check in, I'm called to the desk and rushed through some digital release forms to sign. One of which was the use of recording software the doctors now use to record your conversations in the room. The language was very vague- so I questioned if it involved AI. She confirmed it does. I declined the release. (AI software in medical practices, ESPECIALLY women's health should concern everyone, given the political climate and this country's squishy feelings on women's right to bodily autonomy.) Then, a woman escorted me to a room where she reviewed health history, asked me again about the AI tool, (declined again), and before she left, asked "Is there anything you wish to address with the doctor?" This is important, because it's a set up to change your "well exam" appointment to "concern" appointment. It's coded differently, and billed at a higher rate, so I later find out. I said yes, and disclosed my topic of discussion. 20+ minutes later, Doc rushed in, and I talk to her about a common topic I had been reading about my current lifestage as she was doing my exam. I wasn't asking for diagnosis- there was no special test or exam required, simply questioning route of treatment would be better suited for me in this milestone. We had a good, albeit rushed conversation... and after 4 years of trying to figure this out on my own, I finally felt validated and relief that I might start feeling more like myself again. On my way out, the lady at the desk was annoyed that I interrupted her conversation to check the pharmacy she had on file for me. A month later I'm sent a bill for a co-pay. My insurance has no co-pays for annual exams, so I sent a question in the portal, asking if it was mistakenly coded wrong. I was told the "discussions addressed in my appointment fell outside the parameters of a well exam visit." I challenged them on this. I scheduled it as a well exam, 4 months ago. My questions were 100% normal for my age. You mean to tell me that once you're done having babies, you're not allowed to ask ANY questions outside of paps and mammograms without an additional paywall? This is ageist, predatory, and unethical. There's no disclosure about this caveat. When I said my next step was google and yelp reviews if it was not corrected, they brought the doc into the conversation. She repeated the same explanation and signed off with "I believe a positive patient-physician relationship must be built on mutual trust, open communication, and respect.... Since verbalizing your unhappiness with our billing and coding procedures, I feel you would be a better fit in a different practice. Therefore, I am dismissing you from our practice." Not fully disclosing the use of AI nor informing me of my intended question falling outside a well exam visit were both violations of trust and communication... but because I'm not submissive or mindlessly compliant, I'm not a "good fit." As I reflected these last few weeks, it has become very clear to me that in addition to their billing procedures, their priority seems to lie in turning over as many rooms as they can in a day and making diagnoses and treatment recommendations that are not necessarily in your best interest, but theirs. I have more stories that I now see as missed red flags... bottom line, they don't care about you, only your money and mindless compliance. The messaging in their billing correspondence says "thank you for your business" not "thank you for entrusting us with your care." Says a lot. Find a smaller practice.

I highly recommend Dr Michael! He is very nice, patient and will listen to your concerns. He was…read morevery open and honest about what birth control would be the best option for me as a young woman in her early 20s who isn't quite ready for a baby yet. He also listened to my concerns regarding the birth control incase it doesn't work out for me and came up with other solutions to prevent pregnancy until I am ready for a baby. By the time I'm ready to start my pregnancy journey I will definitely be choosing Dr Michael!

Dr. Michael was recommended by a neighbor following my move to the community. He is thoughtful and…read moreempathetic in his care. Dr. Michael listened and never rushed my care. His expertise, clear communication, and forthrightness helped ease me through what could have been very stressful times. The entire team ant the offices and hospital were kind, efficient, and respectful.

I have been coming to this office since 1990, originally seeing Dr Wener whom I had a great respect…read moreand appreciation for. When he retired, I was switched to Dr Abby Seruya. At first I was apprehensive because Dr Wener was my first and only gynecologist. I worried for nothing. Dr Seruya is wonderful! She's thorough, approachable, intelligent and just puts me at ease. I enjoy our conversations and appreciate her knowledge and sense of humor. I consider her my female Dr Wener! And that's a compliment.

Severe Decline in Patient Care and Ethics Since Dr. Duboe's Retirement…read more I have been a loyal patient of North West Associates for Women's Healthcare for many years, specifically because of the outstanding care provided by Dr. Duboe. He was truly an exceptional OBGYN, and I continued seeing him even after moving far from Hoffman Estates. However, since Dr. Duboe's retirement in June, the practice has experienced a catastrophic decline in quality, professionalism, and patient ethics. I strongly advise new and current patients to beware, especially when seeing Dr. Baddour. I Needed an urgent appointment in October. While the staff was initially quick to get me in, choosing to see Dr. Baddour was a grave mistake. The doctor was extremely rushed and dismissive. After a quick examination and taking a simple sample for testing, he stated I would receive results in 7 days. After 7 days, 10 days, and even two weeks, received no call and no results posted to the patient portal. Called repeatedly, leaving multiple messages on the nurses' line and sending portal messages, with absolutely no response for several days. This lack of communication for an urgent medical issue was unacceptable. When the nurse finally called back, she falsely claimed results take 14 days, contradicting the doctor. She then scheduled a follow-up appointment to "discuss results." Follow-Up Appointment (Ethical and Professional Violations) My second appointment was unsettling and deeply unprofessional. The receptionists were rude and cold, which was a stark change from previous years. When I politely corrected the mispronunciation of my name, the receptionist immediately mispronounced it again without apology. While waiting for the doctor, the staff played political commentary (specifically endorsing Trump and discussing sensitive topics like "kicking rapists out of the country") loudly on the radio. Patient rooms should be a neutral, non-political space focused purely on care. This was unprofessional and made me extremely uncomfortable. Dr. Baddour was once again rushed. Then, the unthinkable happened: he proceeded to lie, claiming he had performed a surgical procedure on me (removing the issue I was having) during the first visit. He insisted it happened and attempted to gaslight me into believing I simply "didn't remember" the surgery. I explicitly knew no such procedure took place. I immediately ended the appointment and left. Billing and Collections Issues (Aggressive and Unethical) Days later, saw a claim submitted to my insurance indicating that Dr. Baddour had performed a surgical excision using local anesthetic--a procedure that never occurred. While actively disputing this fraudulent claim with my insurance, I was told that the practice sent the bill to collections after only 14 days of non-payment. This is an aggressive, unacceptable, and unethical billing practice that severely damages a patient's financial standing and ability to seek care elsewhere. Conclusion and Warning I was a perfect patient: always respectful, always on time, and always paid my bills promptly. I am truly saddened and feel betrayed by the practice's decision to treat a long-standing patient this way. Since Dr. Duboe left, the quality of care, professionalism, communication, and ethical integrity of North West Associates for Women's Healthcare has plummeted. The attempted gaslighting regarding a fabricated surgery and the rapid move to collections are major red flags. I highly recommend others seek care elsewhere.

The BEST midwife and practice I have gone to, Glenda Embry is truly amazing and made sure I got my…read moreVBAC with my second, it was truly just wonderful.

This was my first appt for my pregnancy and I had made the appt I been here 2 years ago when i…read moredeliver my first child and I love Diane Smith and so I wanted to come back with her again but this time when I made the appt and came to my appt the receptionist is so rude has no professionalism whatsoever and she seems and sound very rude does not go out her way to make the patients feel comfortable. I ended up looking on another Dr with much better professional receptionist because they are the ones that you are talking to most of the time and the ones that deal with your appts.

What a great first visit experience. She made me feel like I have been coming to her all my life…read more We know when something not right. I have been going to a doctor for 10 years or more kept telling me everything is okay. But I'm not feeling okay. We know our body. Went to Dr. Baber and within the 30 minutes she found out everything was not okay. I now feel confident that I am in good hands. Thank you!

Dr. Baber is the nicest, most genuinely caring and most available doctor I have ever had the…read moreopportunity to work with... and I dare anyone to go to her and then disagree. Great visits, never rushed, always willing to answer questions and discuss your health and concerns. I will change insurance companies before switching... I am stingy with the 5 stars... so trust... If you need a PCP or OBY-GYN... look no further.

I've been a patient at this clinic for several years. Although the appointment always runs late for…read more30 min or over an hour, I didn't change the care provider because of the hassle of finding and building a relationship with a new doctor. However, I am extremely disappointed with a lack of accountability and decided to change where I get care. I went in for an annual exam, and the clinic assumed it's repeat visit and they billed the insurance with a wrong code which incurred out of pocket on my end. They don't have a proper in-take process asking why I am there, they just assumed it was another visit, and the unnecessary cost is my responsibility? I contacted the insurance company, lab company, and the clinic multiple times before the visit. It was supposed to be zero cost to me. I was told that the doctor's office would contact me back, but never heard back from them. If a consumer was charged for a service that was never commissioned or agreed upon, any other businesses will fix their mistakes and refund the money. That is a common sense. But obviously, not this clinic. Extremely poor patient experience.

I would give more stars if I could. I've never had such a compassionate and empathetic gynecologist…read moreexperience. Dr. Akbar put me at ease and answered all of my questions. She took her time in chatting with me and making sure I felt in the know. I'm so thrilled I found this gem. Thank you to the team!

me comuniqué con el departamento de Radiologia, porque la clínica me llamó que necesitaba más fotos…read morede un seno mío, la persona que me atendió fue grosera no profesional y me hizo sentir peor de lo nerviosa que yo deberían de fijarse en atiende los teléfonos y va a ser la cita, porque yo necesitaba que me atendieran bien, ella fue una grosera

I saw Dr. Patel in July of 2020. I've thought about this visit a lot since it happened, and have…read moredebated writing a review about it multiple times. It was my first appointment with a gynecologist and the experience was so unpleasant that I thought that I should share my thoughts to maybe deter the behavior I experienced or help people decide if they want to go here. When I first got seen, it was by a nurse. The first thing that was strange was when I was asked about gender. When I said I identified as female (I'm a CIS woman), the nurse said "sorry, I think that's a stupid question, but I have to ask it". As somebody who is very much not transphobic, I was put off by this. However, this was not what made my experience unpleasant. When talking about my health, very personal questions were asked (which is expected, it's a gynecologist's office) but it was as if the questions had no weight to them. Immediately I felt as if I was being treated as a number and not as a person--it was very rushed. I was asked questions that required me to disclose traumatic experiences I had went through, and when I disclosed, I felt as if the tone of the conversation shifted to judgment immediately (imaging feeling like you are being judged for your sexual choices, experiences, and trauma, something I've spent years in therapy working on. It was not a good experience ). What should have been a normal visit to a provider quickly became triggering. When Dr. Patel saw me the "not a person, but a number" feeling carried through. When seeing my medical history, I also felt judgement from Dr. Patel. She made a point to ask me "are you sure?" when asking about my current sexual choices--as if I was lying to her. In addition to this, there was certainly a somewhat condescending tone about my weight. I struggle with my weight as many people do, and I have hypothyroidism, a condition that makes it especially difficult to lose weight. I also suffered from eating disorders years prior, so it is a complicated issue for me that has a lot of baggage attached to it. However, this type of medical history isn't asked about. I don't remember what was said about diet and exercise, but I explicitly remember a somewhat fat-phobic tone to it. Not in a way that would be expected from a doctor (I have seen doctors and dietitians and neither have ever made me feel as if I was a burden like I felt here). The best way I could describe it is, it felt like Dr. Patel was in a hurry, and she spoke to me as a number and not a person. It felt very "ugh, another fat person". While I wish this was it, it's not. After all of this, I had to be naked in front of this person. I wish I had just left. I was having a Pap smear done and I have scars on my body because I used to self injure as a teenager. I am in a much better space mentally (through lots of hard work!) and I always tell doctors why the scars are there so that they aren't shocked or worried about my well-being. When I told Dr. Patel this she said something along the lines of "oh yeah, I noticed (the scars). I feel like a lot of kids did that and then stopped when they got older". What I usually hear from doctors is "thank you for telling me". Dr. Patel's rhetoric made me feel as if she was insinuating that I stopped self injuring because I matured. As an M. D. I am sure she knows that immaturity is not why people self injure. Depression and anxiety are very common, but complex issues that many people have to go through, and self injury can be an unfortunate reality for people coping with these conditions untreated. It is not something to be shamed, or to be associated with characteristics such as maturity/immaturity, age, etc. It is very hard to disclose about such an issue, especially to a stranger who just saw my naked body. While her comment might not have been malicious in nature, it was inconsiderate and honestly, triggering. I left the facility knowing I will never be back. Before coming to this facility, I read about gynecologists in the area and specifically avoided some because of their Yelp reviews about treatment toward plus-sized women. Unfortunately, I got similar treatment here, but worse because of the other parts (the questions/reactions by the nurse, and the judgement I felt throughout). This experience has made me afraid to go to gynecologists, and makes me worry that when I have children, I will feel judged by my doctors instead of helped and cared for. It just felt so uncomfortable and I hope I don't feel this way again when I go to a different practice.