Great Doctor I have been going to Dr. Gerber for many years, very through, caring and…read moreknowledgeable - I highly recommend

I've been going to Dr. Gerber's office for at least 4 years now and she has always been very…read moreintuitive, friendly, and caring whenever I've went for my annual papsmear and examination. She is efficient and really cares about her patients. I wish I had known her when I was having my second child. I would have loved to have had her deliver my daughter. :) I had chosen male OB/GYN doctors in the past, but I have found that Dr. Gerber is a great doctor as well. :) She is responsive to my questions and gives me all the options available. I am not disappointed with her bedside manner or care. I will definitely see her year after year and recommend her to women who need a new OB/GYN doc.

I have been coming to this office since 1990, originally seeing Dr Wener whom I had a great respect…read moreand appreciation for. When he retired, I was switched to Dr Abby Seruya. At first I was apprehensive because Dr Wener was my first and only gynecologist. I worried for nothing. Dr Seruya is wonderful! She's thorough, approachable, intelligent and just puts me at ease. I enjoy our conversations and appreciate her knowledge and sense of humor. I consider her my female Dr Wener! And that's a compliment.

Severe Decline in Patient Care and Ethics Since Dr. Duboe's Retirement…read more I have been a loyal patient of North West Associates for Women's Healthcare for many years, specifically because of the outstanding care provided by Dr. Duboe. He was truly an exceptional OBGYN, and I continued seeing him even after moving far from Hoffman Estates. However, since Dr. Duboe's retirement in June, the practice has experienced a catastrophic decline in quality, professionalism, and patient ethics. I strongly advise new and current patients to beware, especially when seeing Dr. Baddour. I Needed an urgent appointment in October. While the staff was initially quick to get me in, choosing to see Dr. Baddour was a grave mistake. The doctor was extremely rushed and dismissive. After a quick examination and taking a simple sample for testing, he stated I would receive results in 7 days. After 7 days, 10 days, and even two weeks, received no call and no results posted to the patient portal. Called repeatedly, leaving multiple messages on the nurses' line and sending portal messages, with absolutely no response for several days. This lack of communication for an urgent medical issue was unacceptable. When the nurse finally called back, she falsely claimed results take 14 days, contradicting the doctor. She then scheduled a follow-up appointment to "discuss results." Follow-Up Appointment (Ethical and Professional Violations) My second appointment was unsettling and deeply unprofessional. The receptionists were rude and cold, which was a stark change from previous years. When I politely corrected the mispronunciation of my name, the receptionist immediately mispronounced it again without apology. While waiting for the doctor, the staff played political commentary (specifically endorsing Trump and discussing sensitive topics like "kicking rapists out of the country") loudly on the radio. Patient rooms should be a neutral, non-political space focused purely on care. This was unprofessional and made me extremely uncomfortable. Dr. Baddour was once again rushed. Then, the unthinkable happened: he proceeded to lie, claiming he had performed a surgical procedure on me (removing the issue I was having) during the first visit. He insisted it happened and attempted to gaslight me into believing I simply "didn't remember" the surgery. I explicitly knew no such procedure took place. I immediately ended the appointment and left. Billing and Collections Issues (Aggressive and Unethical) Days later, saw a claim submitted to my insurance indicating that Dr. Baddour had performed a surgical excision using local anesthetic--a procedure that never occurred. While actively disputing this fraudulent claim with my insurance, I was told that the practice sent the bill to collections after only 14 days of non-payment. This is an aggressive, unacceptable, and unethical billing practice that severely damages a patient's financial standing and ability to seek care elsewhere. Conclusion and Warning I was a perfect patient: always respectful, always on time, and always paid my bills promptly. I am truly saddened and feel betrayed by the practice's decision to treat a long-standing patient this way. Since Dr. Duboe left, the quality of care, professionalism, communication, and ethical integrity of North West Associates for Women's Healthcare has plummeted. The attempted gaslighting regarding a fabricated surgery and the rapid move to collections are major red flags. I highly recommend others seek care elsewhere.

I've been a patient at this clinic for several years. Although the appointment always runs late for…read more30 min or over an hour, I didn't change the care provider because of the hassle of finding and building a relationship with a new doctor. However, I am extremely disappointed with a lack of accountability and decided to change where I get care. I went in for an annual exam, and the clinic assumed it's repeat visit and they billed the insurance with a wrong code which incurred out of pocket on my end. They don't have a proper in-take process asking why I am there, they just assumed it was another visit, and the unnecessary cost is my responsibility? I contacted the insurance company, lab company, and the clinic multiple times before the visit. It was supposed to be zero cost to me. I was told that the doctor's office would contact me back, but never heard back from them. If a consumer was charged for a service that was never commissioned or agreed upon, any other businesses will fix their mistakes and refund the money. That is a common sense. But obviously, not this clinic. Extremely poor patient experience.

I would give more stars if I could. I've never had such a compassionate and empathetic gynecologist…read moreexperience. Dr. Akbar put me at ease and answered all of my questions. She took her time in chatting with me and making sure I felt in the know. I'm so thrilled I found this gem. Thank you to the team!

Had an appt with Dr Ray. She is great! Caring , professional. Took time with my appt and I felt…read morevery comfortable asking questions. Assistant was friendly and made me feel very comfortable in an always uncomfortable appt. Front staff was great.

Don't go here for mid-life hormone issues. After explaining my problems to Dr. Heraty, she told me…read more"some women miss their hormones" and that was the end of that discussion. While gratefulness has it's place, it's not at the doctor's office when you've waited a long time to be seen and finally want to discuss what you can do about a problem. But, I figured she was maybe not at her best that day, so I gave this practice another chance when I next needed help, this time seeing Dr. Plawer. When I brought up hormone issues during a visit, she rolled her eyes and sighed and said "that's a menopause question". So it's not ok to talk about these problems as part of a visit for something else. At this point I was in tears because again, I've not been feeling well and it takes a long time to see someone, and I'm getting brushed off, dismissed, treated as if there's no medical basis for my problems. She ended our discussion by saying that my problems were going to get a whole lot worse and she promised to be there for me, only she said it so crossly, I thought, geez I don't want you to be here for me. And I never went back. I later ran into a friend who told me she had heard similar things at this office, different doctor. So it's a script they are telling people, and the message is older women are not welcome here. The truth is that they are not comfortable guiding women thru mid-life hormone change because they don't have solutions they feel they can offer. So a responsible doctor should say: I'm sorry you're miserable, but we don't have something to offer you right now. Don't say, you need to be grateful, and it's going to get worse. That's not respectful or helpful.

What a great first visit experience. She made me feel like I have been coming to her all my life…read more We know when something not right. I have been going to a doctor for 10 years or more kept telling me everything is okay. But I'm not feeling okay. We know our body. Went to Dr. Baber and within the 30 minutes she found out everything was not okay. I now feel confident that I am in good hands. Thank you!

Dr. Baber is the nicest, most genuinely caring and most available doctor I have ever had the…read moreopportunity to work with... and I dare anyone to go to her and then disagree. Great visits, never rushed, always willing to answer questions and discuss your health and concerns. I will change insurance companies before switching... I am stingy with the 5 stars... so trust... If you need a PCP or OBY-GYN... look no further.

Really miss the care and expertise of the great doctor! I hope he is enjoying retirement. Doctors…read moreare no longer like Dr. Johnson.

Dr. Johnson is the best doctor to ever put on a white coat! He saw me for the second half of my…read morepregnancy and delivered my son, after a long and exhausting search for the right doctor. I went through 3 different practices before I finally found Dr. Johnson and I am SO glad I did. He is kind beyond words, patient, respectful and so knowledgeable. I have complete trust in him and can't imagine ever going to another doctor. The staff at his office is equally as wonderful and I always feel welcomed and well taken care of when I visit. Additionally, every nurse at St. Alexius raved about him when I was there to have my son, and also 2 years later for a totally different health concern! When his patients love him and even the nurses at the hospital know and love him, you know he's a great doctor! Thank you for all you do Dr. Johnson and thank you to all of his staff as well!

The worst Hospital you can possibly go to . They say they value family yet don't even let my…read morehusband in the room so he can ask questions during my pregnancy. They never answer the phone and are always some how under staffed . DO NOT GIVE THIS OFFICE A CHANCE!!! They comment on reviews but can't fix mistakes . Receptionist always have attitude and the doctor is always running behind. They seem to over book appointments ALL THE TIME . Save the comment apologizing and just be a better office and hospital or simply just shut down . WILL NOT BE COMING BACK honestly should just shut it down at this point I've been going to this office for years and it just seems to have gone more and more downhill . I will be telling everyone not to give this place a chance

I am a new patient, have been for only 3 days. What this facility and Jessica the RN made me go…read morethrough was honestly horrible and unethical. I made my appointment weeks ago. I gave them my new insurance and I filled out all the paperwork given to me. They knew I was a new patient. Weeks later I am on my way to my appointment to get my birth control shot, (which they already knew about) and literally 15 mins prior to the apt, the receptionist calls and asks me, did I have my previous doctor send over my records? I explained to her no because you guys never said that you needed them. She said well we just noticed it right now and I'm sorry but if we don't have your records, we need to reschedule your appointment or we have to do blood work today and then tomorrow you can come in and we can give you your birth control shot. I said well my timeframe to get the shot will expire soon and it'll take at least a week to get my records so I can't reschedule this appointment. She said you can see if they can fax it over to us and I explained to her that they won't do that bc I have to fill out a patient release form. The receptionist works at a doctor facility. She should know how long it takes in the process to release patient records to them, which I didn't understand that she didn't know. I asked her how come you guys can't do a urine test to see if I'm pregnant or not, because that's what other doctors do, plus they only do that if you are out of your 3 month window to get the shot and you let it expire. They have to make sure I'm not pregnant so they can give me the shot, which I understand. Receptionist then spoke with Jessica, the RN and Jessica told her that if I was four weeks pregnant, they wouldn't be able to detect that on a urine test. So I said, so you're leaving me no choice let's do the blood work then bc I can't reschedule. I did explain how ridiculous this was and they should've known this weeks ago when I made my appointment and should've asked me then to get them the paperwork from my previous doctor. Then I went in and the receptionist said if I have any questions I can ask Jessica. Well, I never saw Jessica. Some other girl took me to the lab to get the blood test done after that I came in the next day to get the birth control shot. I finally saw Jessica the RN. Jessica had asked me how long I have been on this birth control for. I told her on and off for years since I was 18 years old and I am 43 now. she then asked me if I knew the risks of taking it. I said of course because I've been on it for years. She then tried to convince me to take a break from it. I told her no I did not want to take a break from it, I've tried other birth control, actually every other birth control out there, and none of them work or I have had really bad complications. I told her this was the only birth control that is successful for me. She then recommended I take a break however she gave me the shot and had me set my appointment for 3 months later to get the next one. I then asked her for refills because this was my last one from my previous doctor. She said that they cannot give me multiple refills that they will give me one refill a week before my appointment in April. I asked her why and I said other doctors don't do it that way and she said this was their policy, and I said well that's not state policy so then I asked her do I have to call you guys for the one refill or will it automatically be refilled? She said automatically. I told her so far they have made my new patient experience at that point very difficult and miserable. Then an hour later I receive a phone call from Jessica. She called me and said that they will no longer give me my next shot of birth control. I asked her why, and she said it's because of the risks because you've been on it and we recommend you taking a break. I asked her are you recommending it like you did earlier or are you telling me that you will no longer give me my shot. she said both I told her again. This is the only birth control that works for me and then I asked her are you going pay for my child if I get pregnant again I told her I cannot have any more kids. I already have two and I'm 43 years old. Her comment was oh but you can have more kids. And I said no, I cannot. she didn't tell me how long to take a break for, she didn't refer me to somebody else that I can go and get the birth control from. I told her she wasn't even a doctor to be able to tell me to stop taking birth control so I wanted a doctor to call me. She told me that Nadine would call me today and I happen to call the office because I want to see how to get my records from them now so I can go somewhere else and the office is closed today. so Jessica lied to me and the doctor won't be calling me today because they're closed. I no longer want to be a patient at this facility. I would never recommend this place!