If I could give zero stars, I would. This practice is extremely poorly run. Nearly every interaction I've had, whether with the front desk, medical assistants, or nursing staff, has been unprofessional & frustrating. I was repeatedly given conflicting information, & when I pushed back by referencing what another staff member had told me, I was treated as if I were lying & met with defensiveness & rudeness.
I am transferring care due to serious concerns with both the providers & overall management. I was seen very frequently throughout my pregnancy due to being high risk, so these experiences were NOT isolated.
During my prenatal care, I saw Papa Win DelaCruz multiple times. Despite my frequent visits, she often forgot who I was & the details of my case, rushed through every appointment, & provided little opportunity for questions or meaningful discussion.
Post c-section, I was seen by Natasha Harvey. My delivery was an emergency at five weeks early, & my baby was in the NICU. I gave birth the week of Thanksgiving, & during this extremely vulnerable time, Natasha was cold, rude, rushed, told me she could not refill a prescription I needed, & was quick to leave my bedside.
At a follow-up visit, Cecelia Chui rushed me out of her office because I was her last appointment of the day, making it clear my concerns were an inconvenience.
Attempting to transfer my medical records only reinforced my decision to leave. In late December '25, I was instructed to submit a records release through the patient portal & was told I would receive confirmation within three hours. That never happened. I called the medical records department, left a message with them as well. Three days later, I received a call from Elizabeth, calling on behalf of the practice manager, to ask why I was transferring care. I explained my concerns & told her my new OBGYN still had not received my records. Elizabeth assured me she would take care of it ASAP & told me to call her back if I needed anything.
Another three days passed with no progress. When I called again, I spoke with Odessa & another staff member who raised their voices & told me it takes 31 business days to transfer records. directly contradicting what I had previously been told. When I asked to speak with Elizabeth, I was told no, despite being instructed by Elizabeth herself to ask for her if I called back.
This office demonstrates a complete lack of organization, accountability, empathy, & respect for patients... especially those navigating high-risk pregnancies and postpartum recovery! Management needs serious improvement. This is not what healthcare should be. Steer clear!!! read more
