Krates has a five star product in their doctors and a three star setting in their office support…read more Too many of the front desk staff are less than customer orientated. I speak of the Orland Park location and had a brief conversation with Oak Lawn. My experience with Dr. Katsoulakis and Dr. O. Donnell were more than satisfying. However, it appears that there is no way to reach them if necessary after the office visit. I am sorry to learn that the aftercare appears not important. Perhaps that is the Krates structure.

Recently had my second cataract surgery. I was treated with respect and care. Staff was pleasant…read moreand professional and upcoming appointments were precisely made with complete instructions supplied. Dr. Beyer was excellent - everything went as planned. I now have 20/20 vision and it's so great to see again! ; D I highly recommend.

I've been far less than satisfied with all of my past experiences with eye care providers…read more Dr Quinones and the Arbor center staff have been above wonderful. Beena Patel has been a rare find.

Outrageous experience. I do not know if she was double or triple booked but to see her would of…read moremeant waiting an hour or more. I waited four weeks to get an appointment than on the day or my 2:30 appt I got there 20 min early to fill out paperwork. That is on me, however, at 3pm I asked a couple people waiting with me and they had a 2pm appt for same doctor. I than asked receptionist and he went to ask doctor who said her apologies but if I could not wait I can reschedule. When I further inquired what was the time estimate he said maybe 3:30 but could not guarantee. Maybe they can schedule better and realize everyone's time is important. I imagine she won't miss me but I for one will miss ever rebooking. I cannot rate her ability since she was too busy! However,I can rate there scheduling -- outrageously poor.

This one lady operation is truly a godsend for me. She has excellent sills, an adorable bedside…read moremanner and answers questions with wisdom and humor. She and the staff had made me feel so welcome each and every time I go there. If you have glaucoma or are a glaucoma suspect .. looking for quality care .. give this office a call.

Great caring doctor and great staff! Good to find someone…read morewho cares about her patients verses collecting all their money.

Great customer service and knowledgeable practitioners. They take their time to get to know their…read morepatients and provide excellent care.

my concern regarding the conduct of staff during my grandmother's recent appointment at your…read moreoptometry office. Upon arrival, there were two receptionists at the front desk. One was on the phone assisting someone, while the other was sitting at the desk but did not acknowledge us. There was no greeting, no "good morning," and no direction given. My grandmother stood at the desk for approximately ten minutes before completing the sign-in sheet without any assistance or acknowledgment. After she signed in, a staff member loudly stated, "After you sign in, sit down." There was no polite instruction, no "please," and no professional tone. In a healthcare setting, especially when dealing with elderly patients, courtesy and clear, respectful communication should be standard. Additionally, the same staff member loudly asked another patient across the waiting area, "Do you have your medical information?" Discussing or requesting private medical details in a raised voice across a room compromises patient privacy and reflects a lack of discretion. In a medical environment, confidentiality should be taken seriously. When my grandmother was taken to the back, several staff members appeared to be standing around chatting, moving between patient rooms casually, and engaging in what seemed like gossip or playful behavior. This created an atmosphere that felt unprofessional and inattentive. A medical office should reflect focus, organization, and attentiveness to patient care not casual socializing. This experience left me feeling uncomfortable about the level of professionalism in your office and concerned about the quality of care my grandmother is receiving. Respectful communication, privacy, and professionalism are not optional in healthcare they are expected.

I have been taking my mother who is a senior with macular degeneration to the Munster, IN and…read morecurrently the Orland Park Office for over six years. My mother's doctor is exceptional and he's very patient and explains everything. We never have to wait more than five minutes to be seen. She has been getting injections for over three years and I credit the doctor for saving her eyesight. I would highly recommend Dr. Eadie to anyone who needs to be treated for macular degeneration. He is gentle and kind and takes the extra time to answer all our questions.

Sending huge KUDOS to Dr. Bury and her most dedicated staff she truly is amazing EYE doctor she…read morereally cares about her patients. So personable, friendly and so accommodating to all your needs. Her staff has always been so polite and very inviting and friendly. I always had a great visit, every time I've had to call with a concern or issue, I've always been taken care of. I feel very fortunate to have a great optometrist all these years. Thank you so much! Olga Sivek -Oak Lawn, Il

Do NOT under ANY circumstance see Dr Salem, unless you like to be ripped off!…read moreHe'll first insist on charging you for a scan, stating ALL patients must have a scan on file, which is a blatant LIE and not standard practice at any other local optometrist! Just a scam, by a sleazy Arab, to make money! When you refuse the scan, you'll immediately see a shift in his persona. The glasses are waaaay over-priced and if you have issues with glasses ordered through them, you'll have to fight like hell to have them corrected! Save yourself the headache and hassle and avoid this shady practice at all costs!! You're Welcome.

I saw the Dr within 10 minutes of my appointed time. He was more thorough than any of the previous…read moreskin Drs I've seen.

I can't say enough about Dr Polansky and his assistant Bushra, very professional and caring…read more Answered all my questions. Took the time to make sure I understood the entire procedure, outcomes, and aftercare. Will be back for sure.

Working with Dr. Diab has been an outstanding experience. Her meticulous attention to detail,…read morethoughtful questions, and consistent follow-up make me feel genuinely cared for. She's cared for myself whole family over the years. I also value the way she educates her patients; her passion for her work truly shines through!

Dr. Diab was very patient and understanding. She helped me understand a delicate issue with my…read moreright eye. She listened patiently and eased my nerves. The actual surgery went without any issues and it was easy to schedule all of my appointments. I really appreciated her great service and will refer my friends and family to her anytime.