Dr. Caetano has been caring and genuine, she's interested in her patients and determining the…read moreissues. She has a calm disposition and she's gentle. She listens and doesn't rush you when you ask questions or express your concerns. The office staff are always super nice. It's important in the medical profession to find good, experienced professionals. Happy we have her.

If you ever met Dr. Brian Hands for Ears, Nose or Throat care, you know you were in GREAT "Hands"…read more He was the best E.N.T. I've ever met. So sad he has retired but he had a good run and helped many people. I wish him good health and a great retirement. Dr. Hands, I wish I could contact you to get a referral.

Dr. Hands is a very knowledgeable and kind Dr. I have seen him off and on for the past 10 years…read moreand always walk away feeling better. Thanks Dr. Hands. I didn't see a review on you so I posted one. Azhar Qureshi

Dr. Phillip Wade, MD, DDS, FRCSC, ENT specialist... and certified black belt? This doctor seems to…read morebe a jack of all trades, master of... well, all of them! I accompanied a patient to his office the other day and was amazed at how thorough Dr. Wade was. He took his time and explained everything in clear, layman's terms and was quite animated in his delivery. He is extremely personable and has a wonderful 'bedside manner', so-to-speak. It's no surprise that this doctor has so many successes in his life. We did not have to wait long past our appointment time, perhaps only 10 to 15 minutes. Overall, a pleasant experience.

Dr. Wade has retired…read more A tremendous doctor. Felt like I was visiting a country doctor 50 years ago because of the amount of time and attention given to my issues. And he explained everything so well. Clearly dr. Wade is part of that rare breed of doctor today who cares deeply for his patients.

Dr. Miller has been my family ENT for over 40 years. And she is the greatest physician I have ever…read morehad the pleasure of knowing.

Dr Miller is the type of doctor people always wax sentimental about…read more The doctors of "old" who know their patients, listen to them and remember them. I went to see her for the first time a year ago and she was amazing. She explained without being condescending. She has a wonderful bedside manner. She calls with test results herself. And she personally calls at times you wouldn't expect to hear from a doctor, to answer questions I asked about. She gives honest and good advice and makes suggestions for what the primary can do and what she can do. The best possible referral I can give about her... I absolutely panicked at the thought she might retire!! Where would I go and how could I possibly find another doctor like her? So if you're looking for an ENT I strongly suggest making an appointment with Dr Robin Miller.

I went to Dr. Chmiel's practice on the recommendation of a co-worker. I went for throat pain I'd…read morehad for a year. I had had a sonogram and nothing was found. I went to Dr. Chmiel and within 15 min I had my diagnosis. Using a scope up my nose and down my throat which took 5 min in office, he showed me the video of the scoping. He showed me my septal bone spur, which caused pus to drip from my sinus down my throat, which caused my throat pain. Dr. Chmiel never pushed surgery. He advised I think about it. I said I wanted the surgery. So off to a CT scan so he could see my sinuses. Good thing I did because he found more things- enlarged adenoids and a polyp in one of my sinus cavities. I said I still wanted surgery and managed to get a date in two weeks. Dr. Chmiel removed my septal bone spur ( that's what's in the photo), removed my adenoids, and roto rooted out the polyp. I had no pain, no visible swelling. The follow ups were the day after, then one week. I found Dr. Chmiel attentive, answered all of my questions, and had a good sense of humor. If you need a septal bone spur chiseled out, Dr. Chmiel's your guy!!! The staff was great too!

This office needs to work on Communication…read more Dr Young diagnosed me with a nasal condition and told me that I needed surgery and to contact the surgical coordinator at the office number. He didn't elaborate on *which side* of my nose, how long the recovery would be, or what the risks were. Just: 'You need surgery, schedule it.' (I did have the surgery, and still don't know which side was even operated on). Sometimes, I think that medical people forget that we 'regular' people don't see the same things that they see each day. For us, none of these things are 'routine' and we don't know what to expect. Communicating which side of the nose is affected, how long the surgery takes, how easy the recovery will be, and what risks are associated with the surgery would really help people. I've also been tested for allergies here. It was determined that I need allergy shots - great, I've been going here regularly for them - but it was never communicated to me how long I'll need to do this for. So I just keep going every week and scheduling for the following week, with no end in sight. Again: communicating this to the patient would be nice. I met another patient who also has been coming here for allergy shots, and that patient said she began with 2 visits per week to 'get ahead / make progress faster.' I was not told that this was an option. Their phone system/call-taking procedure really needs a tune-up. When you call, you're sent straight to a phone tree- no human answers the phone. You have options to leave a message for an appointment, or for a nurse, or for the surgery scheduler/billing department. But if you don't press '3' after your message (or maybe it was the # key?) then your message doesn't get sent/delivered and so you won't get a call back because they apparently don't even know that you've called. It would be nice if a *person* answered the phone, and then transferred you to the appropriate department if need be. Communication at this office, phone-wise, is really lacking. The patient portal also needs more communication. I requested an appointment and never received a notification in the portal about it, nor did I receive a phone call. Then, about five days later *while I was at the office getting an allergy shot* the receptionist called my phone about my portal appointment request. Hello? I was *just* standing in front of you, checking in, 10 minutes ago! Do you really not know I am in the building, actively receiving a treatment? The waiting room is decorated nicely, there's coffee & water and a cute little area for kids to chill. I've been taken 'on time' each time I've been there, except one time. I suppose I keep going because: 1) their hours jive with my schedule, and: 2) it is relatively close to my home. But I'd be willing to switch allergists, even if the new place was further away, if I could find one with the same hours but with much better communication.

In additon to my review on 8/31/24 today 10/3/24 I receive another bill for the same thing and they…read morecashed my check! When I tried to call during regular business hours at 2:20 - office says closed (online says open) wow - they definitely have a BIG PROBLEM with their billing system and office staff if no one is there today. Never going there again

Highly recommended if you're looking for great service and staff that cares. Maryam is fantastic…read moreand professional and is always helpful when needed!

Fantastic service. The staff was amazing and very helpful and knowledgeable. I have already…read morerecommended friends to this clinic. Great experience and results.

This long rectangular building holds several medical-related businesses. The main ones are…read moreMed-Health Laboratory,  Skin-Disorders Clinic, medical doctors  a pharmacy, and GNMI Greater Niagara Medical Imaging. The building is well-lit with some benches in the main hallway in case of overflow waiting. There is a large private parking lot. There is free WiFi (from GMNI). The building is wheelchair accessible. There are washrooms in each business. There is free parking in the private parking lot. Review 2023-324