This office needs to work on Communication…read more Dr Young diagnosed me with a nasal condition and told me that I needed surgery and to contact the surgical coordinator at the office number. He didn't elaborate on *which side* of my nose, how long the recovery would be, or what the risks were. Just: 'You need surgery, schedule it.' (I did have the surgery, and still don't know which side was even operated on). Sometimes, I think that medical people forget that we 'regular' people don't see the same things that they see each day. For us, none of these things are 'routine' and we don't know what to expect. Communicating which side of the nose is affected, how long the surgery takes, how easy the recovery will be, and what risks are associated with the surgery would really help people. I've also been tested for allergies here. It was determined that I need allergy shots - great, I've been going here regularly for them - but it was never communicated to me how long I'll need to do this for. So I just keep going every week and scheduling for the following week, with no end in sight. Again: communicating this to the patient would be nice. I met another patient who also has been coming here for allergy shots, and that patient said she began with 2 visits per week to 'get ahead / make progress faster.' I was not told that this was an option. Their phone system/call-taking procedure really needs a tune-up. When you call, you're sent straight to a phone tree- no human answers the phone. You have options to leave a message for an appointment, or for a nurse, or for the surgery scheduler/billing department. But if you don't press '3' after your message (or maybe it was the # key?) then your message doesn't get sent/delivered and so you won't get a call back because they apparently don't even know that you've called. It would be nice if a *person* answered the phone, and then transferred you to the appropriate department if need be. Communication at this office, phone-wise, is really lacking. The patient portal also needs more communication. I requested an appointment and never received a notification in the portal about it, nor did I receive a phone call. Then, about five days later *while I was at the office getting an allergy shot* the receptionist called my phone about my portal appointment request. Hello? I was *just* standing in front of you, checking in, 10 minutes ago! Do you really not know I am in the building, actively receiving a treatment? The waiting room is decorated nicely, there's coffee & water and a cute little area for kids to chill. I've been taken 'on time' each time I've been there, except one time. I suppose I keep going because: 1) their hours jive with my schedule, and: 2) it is relatively close to my home. But I'd be willing to switch allergists, even if the new place was further away, if I could find one with the same hours but with much better communication.

In additon to my review on 8/31/24 today 10/3/24 I receive another bill for the same thing and they…read morecashed my check! When I tried to call during regular business hours at 2:20 - office says closed (online says open) wow - they definitely have a BIG PROBLEM with their billing system and office staff if no one is there today. Never going there again

I went to Dr. Chmiel's practice on the recommendation of a co-worker. I went for throat pain I'd…read morehad for a year. I had had a sonogram and nothing was found. I went to Dr. Chmiel and within 15 min I had my diagnosis. Using a scope up my nose and down my throat which took 5 min in office, he showed me the video of the scoping. He showed me my septal bone spur, which caused pus to drip from my sinus down my throat, which caused my throat pain. Dr. Chmiel never pushed surgery. He advised I think about it. I said I wanted the surgery. So off to a CT scan so he could see my sinuses. Good thing I did because he found more things- enlarged adenoids and a polyp in one of my sinus cavities. I said I still wanted surgery and managed to get a date in two weeks. Dr. Chmiel removed my septal bone spur ( that's what's in the photo), removed my adenoids, and roto rooted out the polyp. I had no pain, no visible swelling. The follow ups were the day after, then one week. I found Dr. Chmiel attentive, answered all of my questions, and had a good sense of humor. If you need a septal bone spur chiseled out, Dr. Chmiel's your guy!!! The staff was great too!

Dr. Miller has been my family ENT for over 40 years. And she is the greatest physician I have ever…read morehad the pleasure of knowing.

Dr Miller is the type of doctor people always wax sentimental about…read more The doctors of "old" who know their patients, listen to them and remember them. I went to see her for the first time a year ago and she was amazing. She explained without being condescending. She has a wonderful bedside manner. She calls with test results herself. And she personally calls at times you wouldn't expect to hear from a doctor, to answer questions I asked about. She gives honest and good advice and makes suggestions for what the primary can do and what she can do. The best possible referral I can give about her... I absolutely panicked at the thought she might retire!! Where would I go and how could I possibly find another doctor like her? So if you're looking for an ENT I strongly suggest making an appointment with Dr Robin Miller.

Went in for Vertigo and ringing in my right ear-they gave me a hearing test, which I didn't need…read moreand set me up with another hearing test saying I may need a hearing aid, before going back for still another appointment with them. If they can't fix you they should recommend someone who can help you, not lie to you. How long do you have to have this situation before getting the help you need?

this is in reference to the Lockport location. my daughter and granddaughters where there for an…read moreappointment and where made to feel a inch tall. my daughter was never told about a co pay. being a single mom with a 12 year old you don't have pocket money. the receptionist basically shamed her because she didn't have cash or. credit card and then proceeded to go in lobby and tell the other girl they had to reschedule because she didn't have the money for co pay. This person needs to learn compassion and get over greed. I have never in my day been told we can't bill a copay that is 100% bull . needless to say now my daughter is gonna lose more hours at work to go to another ENT to have my granddaughter ears looked at . Not only more money out of pocket but more time and gas to go to another location further from their home... from a very mad grandmother

I saw Dr Belles and we agreed upon an ABLATION of my sinuses. I was told to wait for Insurance…read moreapproval..Well it's been two months later and the office will NOT RESPOND. I placed numerous calls to the office only to hear we will notify him! NO RESPONSE..I sent a letter to him..NO RESPONSE! What is a patient to do? It is CRAZY what goes on in his office...HE may be a wonderful doctor BUT he has to inform his staff what is expected of them and HE needs to TAKE CARE OF HIS PATIENTS BETTER. In my letter I asked if there was a problem to PLEASE let me know so I may make other arrangements..NO RESPONSE.. As a patient, HE has left me hanging with NO services and NO reply. Seek another doctor..NO patient should be treated this way!! HIS STAFF IS UNPROFESSIONAL AND UNCARING...Too bad they represent Dr. Belles who does so good for so many people! I feel they don't care if a patient leaves the practice..he has so many waiting to be mistreated by staff. Dr Belles needs to consider the feelings of his patients..No one should be treated the way I have been treated along with many more patients!

Prequel - I read all of the Google & Yelp reviews saying how long of a wait patients experience at…read moreDr. Belles's office. I thought to myself: 'They must have been lying! They were probably just late and then made to wait!' and I booked a 'new patient' appointment anyhow. I went on the office's website and filled out all of the patient forms, too, to save time. And I made a point of asking the receptionist on the phone if it'd be a 'quick visit' and she assured me...after a long pause... that I'd be in out in less than an hour. Great. First visit - I arrived on time. The tiny waiting room was PACKED with people. It was freezing cold in there, and the TV was blaring. The sliding 'windows' to the receptionist area were closed. Either they are freezing and have under-desk space heaters and have the windows shut to avoid the cold air from the waiting room, or they have the windows shut to deter having to talk to patients. Or both. I stood there for several minutes, with three distinct shadows being present in the reception area - no one opened the window until I had been standing there for 5 minutes. Now we're 5 minutes past my appointment time. The receptionist gave me a clipboard with patient forms to completed. I began them, then realized: 'Hey, these look familiar, I did these online and submitted them last week.' So I just wrote 'completed online' for a lot of the blanks, then handed in the clipboard. The receptionist said she 'did not have access to the portal' so I'd have to fill them out. What? Why? Now it is 20 minutes past my appointment time, and I've finished the forms and handed them in. I looked around the waiting room: all of the same people from when I arrived. I wanted to ask them their appointment times, but stopped myself. When it was 45 minutes past my appointment time, I walked up to reception again and asked how long it would be. I was told: 'No idea, it's out of my hands once I check you in!' I sat down for another 15 minutes, then walked up to the reception area again and said that I'd need to reschedule. I had been waiting ONE HOUR. My time is valuable, and I don't at all trust a doctor if his office isn't even run efficiently. You know how patients are charged a 'no-show' fee if they don't cancel a medical appointment within 24 hours? I wish we could charge doctors' offices $50 for every 15 minutes that we aren't seen. I could have made $200. Anyhow: between the bad reviews, the double form-filling-out, the 'closed-off' reception area, the loud TV, and the hour-plus wait: DO NOT GO TO THIS OFFICE! I admit it: I was curious, and wanted to stick around just to see what time I'd actually be seen, and if this doctor was 'worth the wait.' But like most adults: I have other things to attend to. I can't sit around a waiting room indefinitely. I am going to keep my rescheduled appointment, but I'm going to be a no-show. I doubt they'd even notice. Hopefully me 'missing' my appointment will allow other people to have to wait less.

Doctor is very nice and so is the staff. They seem like a good quality office. The down side is…read morewait time is crazy here. You make a appointment for 9 when they open but wait for about 45 mins to go to the room and can wait another 30 min.

Dr. Sobie is a member of Buffalo Medical Group. I went to see him after my dentist showed me my…read morex-ray that indicated the root of my problem tooth --I'd thought cavity, but it wasn't-- was pressing into a sinus cavity cyst. So the dentist wanted me to see an ENT doc before deciding if the offending tooth needs extraction. Dr. Sobie gently scoped the sinus area, and when that was inconclusive, ordered a CT scan. He was considerate and concerned and thorough. I recommend this otolaryngologist to anyone who requires this type of medical attention.

Top tier doctors and staff. I can recommend Dr. Chmiel,…read morehaving received sinus surgery and follow-up care in 2011. Dr. Chmiel has continued to care for a few of my seasonal issues over the years - never a long wait, always the same level of quality care, no matter how small the issue. No one could convince me to go anywhere else.

I was not expecting antidepressants for Mère's disease and they do the reverse at me. I cannot take…read morethat drug and they didn't even ask me. I filled the doctor wasn't for me. Nothing against him. The office care was great treated you like family. But Sincerely Thank You For Trying!

I love being a patient of Dr. Ross. She Is friendly as Is her entire staff and unlike the last 2…read morepractices I had, she and her staff know their stuff and are always willing to help. An added plus ar her two dogs that like to do a meet and greet before going back with their mommy to lie down and hang out. I have even had her PA Erin, who Is also excellent and thorough. Other than the Dermatologist I have, Erin is the only PA I have ever felt comfortable and confident with. As far as I'm concerned, they have me for a patient as long as they are In practice.

I located her listing on reviewed primary care providers. I am glad I waited the couple of months I…read morehad to for a first time new patient appointment. She and her staff, including Erin, her PA and I generally don't like PAs, are wonderful. They listen to you, are all very friendly and quite thorough. I feel very much at ease there Having a very friendly dog to say hi makes it even nicer. I would recommend her office to anyone, especially those who, like me, have had a bad experience with other doctors.