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    Amherst ENT

    3.5 (2 reviews)
    Closed 8:00 am - 4:30 pm

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    1 year ago

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    Ear, Nose & Throat Care of Western New York

    Ear, Nose & Throat Care of Western New York

    2.3(4 reviews)
    16.4 mi

    For the second year in a row, my husband and I spent over two hours for hearing tests and ear…read morecleanings. We gave the facility another chance to service us. We had simultaneous appointments for 2:20. We were not taken until 3:30, although four patients who arrived after us were seen before we were called. My husband was given a hearing test at 3:40, while I had my ears cleaned. We then were sent back to the patient room. About ten minutes later I was taken for my hearing test while my husband was told that the doctor would be in to clean his ears. When I returned from my test, I was not given a sheet with the results, like my husband was given. We both sat for 15 more minutes; my husband was STILL awaiting his cleaning, and I waited for my test results sheet. No one was in sight. My husband was disgusted with being ignored. He left the office which had absolutely no patients any longer. Only a couple office personnel were working in semi-closed rooms and no doctor was in sight. He went to get his vehicle from the lot to wait for me. Finally, the doctor returned to where I was waiting for my report. It was given to me and I reported the entire situation to the receptionist. I emphasized that my husband better not be billed for a cleaning which was supposed to be done. As I spoke with her, SHE became upset. Since my husband had already been waiting for me in our vehicle for over 10 minutes, I left the office, making no future appointments. The entire fiasco from entering the office to my leaving lasted 2 hours and 25 minutes. The driving time to and from the facility took a total of 70 minutes due to the busy drive time of the day. Caution to future patients: Make NO OTHER appointments of importance, if you choose to visit this facility. I am a patient and pleasant person. But after two similar experiences in two years, I AM DONE!

    On hold for over 20 minutes to make an appointment. Gave up. We will go somewhere elseread more

    Amherst ENT - earnosethroat - Updated May 2026

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