So the end of 2020 I bought a 2021 Skeeter FXR20 Apex. Top of the line in the Skeeter product line…read moreat the time. Within months the top cap cracked and was sent off to Skeeter. Upon gettting it back within two trips top cap cracked again. Sent it back to Skeeter they sent it back with burnt carpet, everything all scratched up and horrible paint job on boat. To add there was paint sprayed onto boat trailer. Sent it back again my customer service representative and his suppposive customer service manager promised it would be abosolutely perfect when I get it back. NOpe all scratched up in all work areas, brackets look managled, paint correction is horrible, and after multiple trips to Kilgore Tx they cant get the paint off the trailer. So I am now 17 months just trying to get a product I paid for without a bunch of defects and looking like a pile of crap. I just cant handle sending it back to get it corrected when now I have strap marks in rub rails, and in paint from loading and unloading improperly. how much can one guy take. I spoke with rep and ask him to send me a new graph mount and a second solix graph and I will forget all about the scratches that Skeeter caused working on it. I asked for different customer service rep and a higher manager and per Robert the Customer Service Manager there is noone higher than him to help make a customer happy. So Im personally at my last straw and about to snap. So I guess legal action against Manufacture and Selling Dealer will have to be my next step to get what I paid for and to get boat to customer satisfaction. Since what I have asked for to correct there mistakes would cost them less then shipping it back to Kilgore TX. Im sure the court cost and attorney fees will surpase the cost of such little demands for major inconviences.

Well, if you want blatant lies, customer service at its lowest, being strung along, a chip on the…read moreshoulder approach, eye-rolls with a lazy attitude, go see R & R Marine. I've been in customer service my entire career and have never experienced such disregard to capture and maintain a future relationship. This is called "sales prevention," and why companies fail. Makes me wonder why they lost Steve.

We come I. Here from time to time.. typically to look at some of their boats (Pontoons). My husband…read morealso discusses other interest regarding his boat with their sales team which they are always pleasant and more than helpful. They also have fishing supplies in case you need some items before heading to the near by lake.

Words alone are not enough to describe Jason's work. We were visiting the area and had issues with…read morethe boat motor. We called Jason up and he got us in within the hour. We described the noise the engine started making and immediately Jason knew what it was. Jason went above and beyond getting us back on the water. And his rate was so reasonable. I would highly recommend him to anyone in the area. Thank you Jason.

My rich neighbor traded me a boat with a blown motor for a day of work doing some sprinkler stuff…read more Anyway, Jason Rollins fixed that motor and you wouldn't believe the poor look on my neighbor's face when he saw me flying on the water. The boat runs great now!!!

I've had the worst customer service experience. I tried to change shipping to ground from 3-day…read moredelivery (from $167 to $80--still ridiculous for one item) soon after placing the order. The rep to whom the matter was escalated was extremely rude/unprofessional/argumentative--even with my credit union rep on the call, too. "It takes one to know one," she said to me at one point. She threatened legal recourse. No sense of CS. I will share broadly. Do not buy from this company.

Order received in a damaged open box and one end and re-taped on the other. Inspection found that…read morethe contents were used and obviously returned by a previous customer and resold to me. Requested to return for credit and was informed that I was responsible to repackage and take to a location they choose. No thanks, you delivered crap and it's their responsibility to come get it to the delivery address. Dispute filed with credit card company...I will get my refund and if they want their damaged goods they can come get them.

Never again! These guys are absolute CROOKS!! I'm having a REAL MECHANIC working on my boat as I…read moreleave this review and have them documenting with pictures the repairs I will be contacting H&W and asking for my almost $500 plus back and will be speaking to my local representative in regards to charging customers and not doing the work. Now your time is coming and quickly you thieves! Lazy mechanic that just works on your dime and doesn't do the repairs! DO NOT GO HERE UNLESS YOU WANT TO BE RIPPED OFF!

Extremely Disappointed - Unprofessional and Poor Service…read more Terrible customer service. Kirk's treatment of my daughter and son-in-law has been nothing short of unacceptable. They were without their boat for five weeks with no resolution, and we ultimately had to retrieve it ourselves. We are now taking it to Pro Drive for proper service. The lack of communication and professionalism throughout the entire experience is deeply concerning. This business leaves much to be desired. I strongly advise taking your boat and business elsewhere. only leaving one star because you have to business deserves zero stars!

Just bought a boat from these good folks. They offer test rides on the lake nearby which is…read morewonderful. All their inventory is very high quality, their sales process is low pressure and very easy. Thanks ruth and scott.

worst experience ever bought a used seadoo from them there crooks said there was nothing wrong…read morewith it took it to lake it sunk no screws in hull guess no lake test got it back went from boat ramp to shore Trew a cam sensor code gary told me must have been abusing it yup took it off trailer and went to shore what a crook the would not do any thing to help took it to Blazin moters in cedar creek they fixed it yup out 1800,00 dollers to fix buying anything from conroy motersports is the biggest guys are jerks mistake you will ever make

I called Momentum Motorsports and spoke to their repair shop, asked the question; do you work on 18…read moreyear old Yamaha Waverunners? The answer was yes, bring them in. So I brought them in to their service area and spoke to the lady at the window and asked if she new how long it would be before we might get an idea as to what's wrong with the two waverunners and get an estimate, she said it would be a couple weeks because they are pretty backed up this time of year, I said know problem just call me so I know the cost. To my surprise I received a call the next day saying that both of my machines needed a carb job and that each machine would be $1000, but they would not work on them because they could not get the parts and that its just too difficult to work on waverunners 18 years old. So they charged me $150 bucks for refusing to work on my machines. Here is the disappointing piece to this, I took these to machines to another shop, the carbs are fine..... What they found was that in both machines when the batteries went dead they both re-set to the factory settings to beginner rider and that is why they would not accelerate!!!! They also said they can get carbs for those models no problem for $60... You guys are hucksters, plane and simple!!! I'm going to let everyone around Cypress and Bob Sandlin Lakes know not to buy new, or used or get work done from you. I was thinking we might buy our pontoon from Momentum, but no chance now. Your mechanic didn't even look at my machines and obviously you don't work on older waverunners as you told me over the phone, your just trying to sell new ones. GOOD LUCK with this customer service. I hope the owner or investment group that has this place will read this. Very unhappy.

Kevin and his crew are outstanding at what they do, very knowledgeable and great mechanics. The…read morefront office personnel do a great job as well! Kevin does his best to get you taken care of and back on the water as soon as possible. I highly recommend Marine Specialties of Louisiana when it comes to your boating needs, boating maintenance, and boating mechanics. They also sale boats, pontoons, and side by sides! Blake D. in Shreveport, LA

I took my 2015 Chaparral in to Marine Specialities of Louisiana, b/c it would not plane out when…read moregiving the throttle gas. They were able to quickly diagnose the problem and fix it just as quickly. They have great customer service, the mechanics are professional, and the cost of repairs was less than what I was expecting. My boat runs better than it ever has!! I will be returning to Marine Specialties of Louisiana for all my boat's future preventative and required maintenance!!

Mark is the best!h I have a 1997 Stratos 201 and they have all the parts I needed to rebuild it…read more Mark is very knowledgeable about anything boating.

Really enjoyed Hector and the quality of his work is excellent…read more Even had boat finished ahead of his promised completion date. Certainly would use G & B boat repair if needed again. The paint and pin striping is great.