I have never had a problem with Staff, they are all polite and efficient and helpful. As busy as they are,they approach with a nice smile and conversation. Thankyou All for your good service. read more

Won't answer phone first of all. Afterward via email, they won't pack shipments and also wont allow storage of a shipment if you use a different shipping company. Odd business practices and communication, seemingly prone to change at the whim of someone's mood. Either way, they do not pass the vibe check and are prone to wasting your time. read more

Started using this business earlier this year to ship US purchases that wouldn't ship to Canada where I live. With Nexus it's usually really fast to cross the border (both ways) to pick up my package and get gas while I'm at it. Service is always friendly and quick, and the $4 CAD pick up price is reasonable. I've bought from Target, eBay, Big Bad Toy Store, and other retailers. So far all deliveries and pick ups have been flawless. I will continue to use this company for the foreseeable future. Highly recommend. read more

Love Ship Happens!! have been using them for about 20 or 25 years, never any issues, friendly, reliable - great business!! I hope they survive this tarriff war. read more

Great service - have used them for years for delivery of items bought in the USA. Cheaper than shipping into Canada in most cases

Fantastic package service. Always friendly, never had an issue with picking up packages. They even managed to salvage some of my packages that were there over the flood last year. 10+ years, never had an issue. read more

Never had a problem with lost or damaged parcels, and I've had some pretty delicate things shipped (roses, wedding items). Pick-up fees are reasonable, in my opinion. However, I eventually switched shipping services because the staff at this location are consistently rude, and the hours are inconvenient when you work 9-5 and have to drive in from Canada. read more

They greeted you with a hello and opened the other register. Swiftly addressing my shipping needs. No up sell just weigh , measure and label. I'll do business here again Loved the cat read more

Hi - I have been using Ship Happens for over two years...aprox 18 trips across the border. They have been overall great. Never rude. Always professional. Friendly helpful staff and the cat is gorgeous. It is an old building but it is used for 'shipping' so it does not need to be fancy. I will continue to get my parcels there. Meg read more

Never had a problem with them. Always cheerful & prompt service. Love the friendly cat. They are holding on to my parcel longer than the max 60 days due to Covid19 border closure & could have just sent it back. This is amazing service. I would recommend them to anyone. read more

I've used Ship Happens numerous times and never had a bad experience, the staff are always polite & courteous . Reading through some of the bad reviews ,how is it the shipping outlets fault that their loaf of bread sits in a warehouse in Texas? If UPS is the carrier which I'm sure isn't affiliated with Ship Happens ! Go after UPS ! read more

Very disappointed as they closed early Christmas eve so we couldn't pick up our boxes for the kids presents. We travelled all the way from California and shipped the gifts ahead. Who closes earlier when you're in the shipping service???!!! Just stupid. With the packages we did get to pick up prior days before, they are missing one HUGE box that was confirmed delivered. I emailed them and all they said was that they would email me when it came in??? It's already there. Never again. Wish them the best of luck with their business but I will not be using them again. Should be called SHIT HAPPENS!! read more

These people are the best people ever, they've have always been prompt and respectful, they have reasonable hours and when hours change they always make sure to post it on there website. You'd be a fool to not use them they're the best in read more

I have never had anything but GOOD experiences with Ship Happens - for about 6 or 7 years now. I have always found them friendly and extremely helpful. Never had a single problem. And the "alerts" for when your packages arrive, come right to your email inbox. They're very inexpensive, and very convenient. I have received easily over $10,000 worth of stuff through them over the years (amazon/ebay) and never had ANY problem - not even once. I'd trust them with anything - and I do! (Computers, musical instruments, electronic gear...) You know how people are: everyone complains when something goes wrong, but nobody bothers writing in when everything just goes smoothly. I think what is happening here, is that unfortunately, only people with bad experiences have written in - whereas every time I'm there I see all kinds of happy customers - myself included - so perhaps it's time one of us wrote in. Notice also, that all these negative reviews are VERY old - the newest one is 2014, whereas this one - my good review - is current... I was just down there this week in fact - same great service and friendly people. Couldn't have been happier. (Picking up more goodies tomorrow :) I think the problem to remember is that crossing the border makes everyone a little tense, AND often a little grumpy too! First there's often the terrible border line-ups, and it's not like the guards go out of their way to make you feel relaxed. I think people are often a little stressed when they walk into Ship Happens, and they end up creating a bad experience. Personally, I couldn't be happier with Ship Happens and will continue to RELY on them for all my shipping needs. Saves me a TON of duty charges: just keep you total under $200 CDN per trip and you're home free! Anyhow, my 2 cents! Thanks, A V E R Y read more

Not sure why the negative reviews. I've used their services hundreds of times and have never had an issue. Customer service always good. Rarely wait more than a couple of minutes. Always promptly alerted of my package's arrival. read more

Very bad customer service. The owner and their staff are very rude. Please do not go there! They will loose your stuff!!!!

Disorganized. Rude customer service. Lack of communication. Discriminatory. Will never deal with them again.

These people gave my parcel to someone else and told me to go home and they will contact me once they get the parcel back. Never called me back. I left endless messages on their answering machine and nothing!!! UNREAL. read more

It was OK at one time but went down hill, got tired of the wait and mediocre service, much better service just a short walk away.

First few times it was ok- no problems. Then a package went missing- it was confirmed delivered by the shippers but no one could find it..... talked to a few people there- nothing. $250 worth of machine parts. Won't use them again. Won't chance it read more

We had a machine attached to a trailer, shipped to Ship Happens. It arrived on a flat bed truck and we hadn't been warned that the driver would have no way of getting it off the truck. Ship Happens went out of their way to locate a local tow truck company and our machine was safely unloaded. The machine had to sit at Ship Happens for several days while the paper work to cross the border into Canada arrived. On the arranged date for pick up, I was sent an e-mail saying the paper work had arrived but that was also followed by a phone call to make sure I had gotten the e-mail. When I arrived to pick up the machine and trailer, I received help in attaching the trailer to my truck and when it was determined the the ball was not the right size I was referred to a local company who took care of that for me. We also determined that the electrical connection was not correct, so they took care of that too. I received all this service and I paid a total of $29.00 Canadian for five days of storage and receipt of the goods. I don't think you can beat this service and value! Dianne Parkinson read more

I noticed the bad reviews before me, and some are a couple of years old already, so I thought I'd give you my 2-cents worth as we move into 2015.. I've been using Ship Happens regularly for quite a few years. Amazon ships regularly to me there. Various supplement companies ship to me there...in addition to other things I purchase online. I have had more than a few dozen shipments without any issues. Not even one bad experience. My wife parks just before the Canadian Customs, walks across the border to pick up our stuff and then walks back. ( often quicker ). It's all been good. The only reason why I never gave them FIVE Stars is because of their hours. Although they may be closing at 6pm now... which is slightly better than 5pm... but overall I'd like to see them open later in the evenings and on weekends... but maybe it's not worth it to them? read more

Not sure what is going on with the Yelp reviews...The folks at ship happens have always been super friendly, even during the busy times, never had an issue with a package that had the correct information on it, or if the sender didn't bother including the PMB code and you had the tracking # available like you're supposed to. They post what days/times they are closed on the website, so you can check ahead of time. Negative reviewers just seem salty due to their own ineptitude. read more

I've been dealing with them for years and never any problems. Very friendly girls working the counter and the cats can be friendly at times too. read more

Shipped item here and it disappeared, had to refund person who bought it. Tried to contact them to locate it, and got no response.

What a terrible business. Staff is super rude and slow at their jobs. They lost my package and took 3 days to find it! Didnt care that i had to wait and come back. Even the place is dirty and messy everywhere. Package Express is 1 block away and WAY better to deal with. I used them twice now, and they're even CHEAPER than ship happens! And they are friendly to me. read more

I've been dealing here for years. Customer service is great and they are very friendly. They post their hours so you have to plan your trip there as needed. Thank you read more

Horrible customer service do not promptly alert customers of packages having arrived at their warehouse. They just wait around expecting people to come on another day so they have time to get to the packages when they feel like it. Will never do business with them again. Please if you are looking for shipping in Sumas there are a few other alternatives that are supposedly MUCH better organized and professional, go else where. read more

If you ship through these people you're a fool.everything that the other reviews have mentioned is exactly what happened to me ,except it took three months After going there 4 times, phone calls, emails.it mysteriously appears without the packaging and no answer when asked where it was.Save yourself some grief and read the truth in these reviews.They didn't care 1 bit read more

If I could rate ship happens LESS than 1 star I would do it. My husband has tried to get in touch with LISA about the extremely poor delivery of the package, but either there is NO answer or else you get the racket of the fax machine. Cannot get any 'customer service' from this poorly run place. I will NEVER attempt to ship anything at all from this place -- they are way overpriced, & do not deliver when they say they will. read more

I have been using SHIP HAPPENS now for over six years and have found the staff and service to both be outstanding. They are friendly and helpful and I have never had one complaint regarding this company. read more

When I read the prior negative reviews, I gotta admit, I am scratching my head. I have been dealing with Ship Happens for years and I have never received bad service. I am always greeted with a warm friendly smile, they never loose my packages and I have had a lot. The comments I see here lead me to believe that the people leaving these comments know absolutely nothing about the logistics of shipping. For example, UPS will scan an item delivered when they leave it at the dock at Ship Happens but Ship Happens has hundreds of packages arriving in the UPS truck (that truck is full), that have to be scanned in and accounted for and then shelved in a way that they can later be easily located. Its a huge job and takes time. As a matter of practice, if the package arrives on the UPS truck today, plan on picking it up, once you get an email saying that it is ready for pickup, probably tomorrow. This is not rocket science and don't show up, last minute, Christmas eve. If I had a package arriving that late, I would call them ask about hours? Come on guys, sounds to me like you are the ones who are disorganized!!! read more

I'm a Canadian living in the Vancouver area and have used both the Point Roberts and Sumas Ship Happens locations. We've never had bad experience with the staff, shipping info email from them being incorrect, missed placed articles or any other problem so we're happy to use their service time and time again. Our longest wait time was a Friday late afternoon and that was only 20 minutes. Any other time it's been less than 10. Ship does happen I'm sure but for the savings and good service we have received over the years, our whole family are FANS!!! read more

We've used these guys for years. I honestly can't say I've had problems until recently. I had a shipment coming from Amazon that was guaranteed on the delivery date (a Friday). It ended up showing up at 5:15pm on the Friday. I would have thought UPS would not deliver after 5pm, but they did. I didn't receive a confirmation email from Ship Happens, but I did receive one from UPS / Amazon. I went next morning to pick up and they said they didn't have it. Here is where my complaint starts: ---------------------------------------------------------------------------------------------------------- A young girl took down my name, number and the tracking number for my package. She said she would get back to me first thing Monday. No call back Monday, or Tuesday, or Wednesday. After deducing that they likely weren't calling back, I tried to call them. No answer, no matter how many times I called. Their voicemail is horrendously out of date (says they are opening a new store in the Okanagan soon), which leads me to wonder if they would even check it. I'm guessing the only way I "might" get something fixed is to drive there, wait in line, and argue with someone. Instead, I called Amazon and got a refund. ------------------------------------------------------------------------------------------------------------ Bottom Line: It works fine as long as there are no hiccups. The problem above could technically be UPS's fault. My issue is that there was no follow up on their part after the fact = weak customer service. I've thought about trying elsewhere, and this is likely the catalyst to do so. read more

I have been using Ship Happens since 1995 or so. They have been great to deal with, friendly and helpful, going beyond the call of duty to help when some things were tricky. Lisa and the crew have been nothing but helpful and professional. While things can get really busy before Christmas etc. they are busy because they're good! I'm going to continue to give them my business! read more