I am genuinely saddened to be writing this review. I have been a loyal client of Stripped Wax Bar…read morePort Moody for over 4.5 years and have recommended this location to many friends and family. Today, I arrived a few minutes late for my appointment and was immediately told by Sonika that only half of my service could be completed. While I understand that lateness can affect scheduling, what was disappointing was the way the situation was handled. I was spoken to in a rude and confrontational manner, accused of not valuing her time, and made to feel reprimanded rather than assisted. When I tried to discuss the matter with reception, no effort was made to resolve the issue beyond suggesting that I submit feedback by email. To make matters worse, another staff member came out and told me to lower my voice, despite the fact that I was speaking calmly and respectfully throughout the interaction. If anything, it was Sonika who was being loud and confrontational. I found this both unfair and upsetting. In over four years as a regular client, I have never had a single complaint. That is why today's experience was so shocking and disappointing. I encourage management to review the recordings from today, as the level of customer service I experienced was far below what I have come to expect from this business. Sadly, after today's experience, I will not be returning and regret having recommended this location to others.

Sonika was amazing! I hadn't gotten a wax in quite some time, but Sonika made sure I felt…read morecomfortable and was very easy to talk to in terms of calming my nerves and ensuring I was aware of how to maintain a proper post-wax routine, as well as ways to make my experience less painful in the future. Overall I had an amazing experience at this location and will definitely be returning!

Not at all welcoming no one even lets you wait time just keep sitting and waiting indefinitely…read more Would not recommend

Love this place-- I've been here for 15 years, through two owners both who have been lovely and…read moreprofessional. Maria (the current owner) has been wonderful to me, helping me with my nails that are thin and keep cracking from meds I'm on. I totally recommend this place. I find it very calming there, with a lovely atmosphere. I usually get a shellac manicure and regular pedicure, and love them! I don't usually do these kind of reviews, but they are worth it.

The service I had was very unprofessional. I specifically asked for hard wax on my face. I have a…read morecouple medical issues which is why I didn't want hot wax. I confirmed at the counter and in the room. after I confirmed with the technician she was using hard wax she said yes and proceeded to use hot wax and when I stopped her and questioned why she didn't listen and lied to me she said because she doesn't like using hard wax. you can imagine the discussion we had. she said fine I will only charge you for eyebrow. I was extremely disappointe. when I explained to the receptionist she was apologetic and did not charge me. That was the second time the technician did what she wanted regardless of what I asked for and was told I would get.

I had my first Brazilian with Charlotte and it was an amazing experience! She is very educated and…read morewas able to answer any and all questions I had. The process was quick and there is conversation during the process. The place itself is very clean and I would definitely recommend coming here!

Visited today for the first time. I have never had pro waxing done before other than a little bit…read moreof facial waxing. Location is super clean and tidy, in the rear of a hair salon. Private treatment room with a bathroom nearby. Waxing services were clearly explained to me before we started. Questions were answered. I felt totally at ease by the time I climbed onto the waxing bed. As per the website, I had taken some Advil beforehand and was very well hydrated. The waxing itself was effecient and not as uncomfortable as I was expecting. Phew. I had my legs and underarms done. It has been a couple hours and all redness is gone. I love the results and entire experience, so have already booked my next two appointments. Thank you!

I discovered Savvy Wax Lounge from Yelp. Took a look at the 1 review, looked through the website…read moreand saw that it was super easy to book online so I decided to give it a shot. Marina, who is the girl that runs the place is a pro. She's gentle enough, but able to remove the stubborn hairs. She's also quite easy going and will listen to your concerns. I'll be going back for follow up appointments now. The address is correct, Savvy is actually located in the room in the back of the hair salon.

I'm a fan of this place! I saw that they opened in mount pleasant by the library months ago and…read morejust got around to trying it and I wasn't disappointed. They had lots of availability so I was able to get the exact time/day I wanted. My waxer, Valentina, was super professional and knew what she was doing. She was patient and went through all the steps and I'm sure would be happy to answer any questions if it's your first time and you're a little nervous / unsure. The whole process was super quick as well. I knocked off one star just because of the price. A Brazilian with tip came out to just under $70 which is higher than most places I've been to so if you plan on going regularly I definitely recommend buying the packages they offer to cut down on the cost.

Not LGBTQ2SIA+ friendly at all. Not trans friendly. Booked a Brazilian wax online, came into the…read moreestablishment to be waxed by Chloe Hager and was refused immediately as they "need training" (bullcrap) and they "aren't comfortable" Simply denial of services on the basis of sex and gender identity which is discrimination under the BC Human Rights Code. The provider, Foxy Box POCO does -not- have a bonafied and reasonable justification to refuse service and them doing the service doesn't cause them any undue hardship.

I wish I didn't have to re-write my review to bump it down, but I've been disappointed too many…read moretimes in the past year. I still stand by my review that Simin is amazing - she really is! Unfortunately she only works select days at this location. That being said, every other person I have had has led to a variety of negative experiences; from completely ruining the shape of my eyebrows and then trying to convince me I was wrong about not liking them, cutting up my eyebrows badly through threading, and even giving me unsolicited advice on how to deal with my breakouts, the bad has definitely outweighed the good Especially for the price tag (I think around $18 for eyebrow threading), the level of service is not on par therefore I'm much less inclined to come back.

I got my eyebrows threaded at Cleopatra in December and have no complaints. The young girl that…read moreruns the shop did them for me and it was great. I bought a five-pack and went back a couple of weeks ago for my second Threading but was sorely (pun intended) disappointed. It hurt more than Threading ever has before and I didn't know why until the next day when I saw that the stylist had cut me!! She left four places with cuts on them that stung for days and left scabs. Small scabs, but still. She also had drawn the shape on them but didn't review it with me before she started. I should've spoken up but I didn't. I think that the majority of the problem was that the stylist was chatting the entire time with someone else that worked there. She was not paying enough attention to me and hurt me. I contacted the manager who wanted me to return and was only willing to give me that one session on the house. I told her that that wasn't good enough for me and that I wanted my package refunded because I didn't feel comfortable going back. I never heard back after that phone call or the email I sent the company after the fact. In short, I would say proceed with caution. Make sure the person is paying attention and that they show you their markings before they start Threading. I did have one great treatment there but with the horrible customer service and terrible experience being cut in multiple places, I won't be going back. They should have handled this better. I am extremely disappointed.

Lovely woman who did my finances eyebrows, he's always had his eyebrows threaded and let them grow…read moreout to change the shape and decided it was time for a threading appointment again. We came to Sati and she got us booked last minute and did such an amazing job. If we could give higher than 5 stars we would. Amazing service!

Whenever i take any service, i write review little later as the results will talk alot about the…read moreplace and its service . So, this waxing place is in the house. No doubt she is professional n sweet spoken. Very clean, efficient and quick to provide services. What i didnt like was the aftermath of waxing. I dont know if it was the wax or the way she did it that i got hair grow really quick. I mean whenever i wax , its easily 4 weeks releif but this time no. Also i found her no cheap. She charged the same price as my waxing parlour does. Only best thing is that she is available more then regular hours. Literally from 6:00 AM to 10:00 PM . All u last minute girls - this is ur place to go. Try to schedule an appointment n take only cash with you. She does take e-transfers .

I've been coming here for a few years for waxing and I've always had a good experience. Booking…read moreonline is easy and the location is convenient. I usually park at Whole Foods and do some grocery shopping afterwards, so I get my parking reimbursed, which is a nice bonus. The place is always clean and everyone is friendly and nice. I don't really have a favourite person--I usually just book with whoever is available and I've always had a good experience. Everyone I've had has been professional and on time. Definitely recommend!

Conveniently located in the Solo buildings, it's easy to access by skytrain, but parking there can…read morebe a bit hectic. The lobby is decorated with their standard purple and white decor, clean and simple design. The girl at the front desk was very pleasant and friendly. My appointment was pushed back 10min with no notice, but not a huge dealbreaker for me. Vanessa was great, and made you feel comfortable without being too chatty. Love that you can easily book appointments online. The pricing is definitely on the high end, but it was convenient, the room and equipment were clean, and they did a good job.