Unfortunately, we've had several situations that called for repairs - - - once being rear-ended and…read more3 times being hit while parked. Fortunately, we were referred to Faith Collision (and David) by our insurance company the first time and they've been our go-to from that point on whenever we needed body work repairs. It's easy communication between them and our insurance company (USAA) and basically all we do is drop the car off and pick it up when it's done. On one occasion, I couldn't find a friend available to accompany me when I dropped the car off and someone from Faith was nice enough to drive me to Enterprise (just a few blocks away) to pick up my rental. A couple of other times parts were not available, and that caused delays in the car being ready, but that's just part of living on an island and that's beyond anyone's control. Their work is precise, detailed and communication is great. On top of this, everyone we've encountered there is friendly, warm and just easy to work with. Not wishing we'll need their services anytime again soon, but if and when we do, we'll be back.

Met with Faith Collision through insurance to receive an estimate on the damages of my car. Aiden…read moregave the vehicle a thorough inspection and a quick return time on an estimate. I worked through USAA insurance to repair my vehicle and Aiden gave me a date to drop off the vehicle. In fact, Aiden updated me a week later and stated I can drop the vehicle off at an earlier date since I had requested to be notified if an opening became available. After dropping off my vehicle, I was given weekly updates on my vehicle from both Aiden and David. After a week in the shop, my vehicle was ready for pickup. Upon inspection, I was pleased with the result. Happy to work with Faith Collision. Lady at the front desk was nice as well, I just forgot her name. Quality staff and work. Attached are some before and after pictures

Eagle collision deserves 10 stars all around! So happy to have found this place!…read moreAmazing and professional customer service! The autobody team did such a great job fixing my truck that it came back looking brand new! It was such a big job yet they were able to fix it promptly! Even changed out my battery at no extra charge. Thank you so much Eagle collision, appreciate all your hard work!

Compared to other body shops I have been to, Eagle was number one in customer service,…read morecommunication and workmanship! I highly recommend them!

Quality work done quickly, a bit of a drive to drop off a vehicle but worth it. VU does a great job…read moreon matching paint. Hand you back a great looking vehicle.

If you want painting done correctly, I don't recommend this place. This is a new tail gate btw…read more Owner was awesome, but work quality? Not good. Paint job 2/10 I brought my 4Runner in because it got rear ended. Vu kindly gave me a killer deal, which was great, but paint work no so great. First time picking up my car, I was shocked, the painting on the interior of my gate was horrible. Black spots everywhere, not fully painted, missed spots. Check out the videos (first pick up) Vu was kindly enough to offer to redo the whole thing, great, picked it up again and still the same problem, not fully painted. (Second pick up) Not going to bother bringing it a third time, knowing it'll likely be the same outcome.

Almost 5 Stars I took my car to Sigs in Kaneohe to repair…read moredamage to the rear of my car while stupidly backing up into an elevated concrete level. The damage didn't look too bad and required the mid portion of the SUV tailgate below the window to be replaced. The estimate was a little over $2K as replacement parts are ridiculously priced by the dealer plus the added markup and labor costs from the repair shop. The following is a summary of my car repair episode at Sigs Collision Windward: Pros: - Promptly contacted by Sigs after filling in my accident report with the insurance company online. Like I mean really prompt... they called within 15 minutes to make arrangements for an estimate. - Unbeatable updates from Sigs with text messages and phone calls to keep you abreast of what's going on with the repair. - Repairs are done promptly, and they immediately address repair errors - Staff is friendly after they acknowledge your presence - Final repair seems to be done satisfactorily Cons: - I was not acknowledged for at least 5 minutes after entering their office on my first visit. I stood by the front desk and the staff walked by and or talked amongst themselves.... it was like I was invisible to them. This was so contrasting to the high level of Aloha that I received from them once I was acknowledged. Maybe a simple, "Hi, I'll be with you in a minute" would have been nice. - Sigs made a mistake installing the incorrect color replacement panel and didn't catch it until I brought it to their attention when I came to pick up my car. Lexus apparently sent them the incorrect white color. Recommend that Sigs check for accuracy upon receiving parts, and do a thorough quality control assessment prior to calling the customer to pick up their car. Sigs did take immediate action to remedy this shortcoming; the correct color panel was received and installed promptly on the following day. Overall Sigs Windward is a reputable repair shop and I will patronize them for future business.

I'm very, VERY disappointed and upset with the results of taking my car to this auto body shop…read more Initially I took my car there to fix the front and the side. I had gotten into a minor fender bender which damaged the front and then later backed along side a pole and damaged the side, all cosmetic stuff. One the incidents I reported to insurance, the other I didn't. Like I mentioned it was just cosmetic stuff that needed to be fixed yet when I got the estimate, they said way more stuff needed to be fixed than I thought but I just went along with it because I'd used them before and everything had gone ok. Also, it seemed very strange that they said it was you going to take over a week to fix when like I've said it was just cosmetic stuff because no lights ever went off in car indicating anything was wrong, but I just went along with everything because I assumed they were being honest and I don't know a whole lot about cars myself. So I got a rental and they fixed my car. When it was ready they called and said I could pick it up which I believe was on a Friday but then they called back and said they needed to fix something else and it wasn't ready yet. So Monday came along and they called and said my car was ready however I had to work the next two days and wasn't able to pick it up until Wednesday. You'd think that they would just say ok, see you Wednesday since really they're the ones that delayed me picking up the car in the first place but instead they insisted and told me I HAD TO pick up the car Monday. I told them that there was no way I could do that and again they insisted that I had to so I had to have my boyfriend go and pick up the car and I had to wait till Wednesday to drop off the rental which they assured me they would pay for the extra days. However when I went and dropped off the rental, Enterprise had received no call from them stating that they were going to pay for the extra days, so I explained to them the whole situation and they felt bad and so they comped me the two days. Not only that the day after my boyfriend Picked up the car from the shop I was walking around the passenger side by the mirror which they were supposed to have fixed and noticed a giant crack and scratch still on the back of the mirror. I called them actually I even went down there and showed them and they said oh we only fixed part of it if you want the scratch and crack fixed you're gonna have to pay for it. I think that's absolutely ridiculous. If you tell somebody you're gonna fix something you fix the entire thing not part of it and I don't see why I should have to pay for it. I think that's terrible customer service. I think they overcharged me and I think they fix things that did not need to be fixed just so they could charge me more. When my boyfriend went to pick up the car they told him only the bunper and mirror had been fixed but then when we looked at the bill every sensor in front of the car had been changed out. I believe if it's not fraud they're at least changing out their old inventory so they can get new stuff. I would not recommend this place at all and if I ever need my car fixed again, I will never ever go there. Also, at one point when I was trying to get a hold of them, their phone wasn't working And kept looping me back to the same message so I literally had to go down there in person just to ask Them something. So ridiculous and unprofessional. Oh and lastly they didn't put one of the emblems from the car back on. Baaaaaad service!!!!! DO NOT USE GERBER COLLISION IN KAKAAKO!!!!!!

Quick, cost-effective, flawless removal of a ding spanning the two driver's side doors. Had the car…read moreready in 24 hours, and Alex also washed it. Very happy with the service. Requested a quote through Yelp, and the cost was comparable to one other shop, and half the rate charged by a couple others. No paperwork, no useless bureaucracy. Gave my phone # and got a call the next day when the car was ready. Keep in mind there's a credit/debit card processing fee. For some reason, that was equal to the Hawaii state tax, 4.172%. To avoid the fee, you can pay by business check.

Super friendly and nice! They look at the issue and give me a price immediately…read more The place is easy to find and right in town! Right behind the car parlor! They contacted me quickly and update me on my vehicle. The car was just like new when I picked it up! I am so happy with how it turn out! Thank you so much!!

Jeff was very knowledgeable and helpful! What I appreciated the most is he was able to fit me in on…read morea moments notice. This was such a relief to me. I was worried I wouldn't have a working car or that I would be driving an unsafe car. He first started by helping me troubleshoot over the phone. He met me at a location that worked for both of us and although he said it was kinda on his way, he was actually making a pit stop to help me!!! Luckily he had all the supplies and portable devices he needed to diagnose and turned out to be something he could fix on the spot. He arrived with his wife who assisted him, his beautiful Vanna White. Thank you so much to both of them for helping me in this busy season and on such short notice. Jeff was able to fix the problem on the spot and didn't take him much time at all. He ended up charging me only the diagnostic and essentially did the repair for free!!! Wow! EXCELLENT customer service. Jeff explained to me exactly what he was doing step by step in Layman's terms. After about 30 mins. He also texted to check if I got over the H3 freeway safely. Jeff does mobile auto service which makes it convenient for you. I checked out his website and says he is ASE certified and has been a mechanic for 15 years (probably more now). When I look for service industry people, I look for people who I can trust, someone who looks out for me and who I feel treats me like they would treat their family. That was Jeff and his wife. Mahalo for going the extra mile and showing so much aloha. Will definitely call again for all my car needs.

Jeff is a go to service focus professional. Glad to recommend him for any auto service. Has the…read moreequipment and knowledge to quickly diagnose and recommend solutions. Very good communicator.

This is the BEST place to have autobody work done, in my opinion. Eon is very honest, hardworking,…read morehumble, and really goes above and beyond! First, he made it so easy to come in and get a quote-other places require an appt for that. He told me I could just come in that same day and I needed it printed out (because I needed to give a copy of it to my neighbor who hit my car), and he took care of everything I needed so quickly! I thought his pricing for everything was very good too. The body work and paint job he did is perfect! My car looks new again! He even cleaned my headlights, detailed the car, and even fixed a problem I had with one of my floor mats at no extra charge and without me even asking. I am so happy to of found him here on yelp and HIGHLY recommend him! I am very, very happy! Support local Korean businesses in Koreamoku by coming here!

Owner is super nice and professional!He gave me a pretty good estimate and even I scratched my car…read morepretty bad, he finished it in 2 days!! And he even washed my car before he returned it to me. What an exceptional service! I hope I will not scratch my car again but will definitely come back to this place if something happens.

A family member had recommended Willy's and am so glad that they did! We worked with Nanea, and she…read moreprovided excellent customer service. She kept us informed throughout the entire process, explaining the diagnosis, repair and costs every step of the way. They quickly diagnosed that our truck needed a new starter and had it repaired much faster than expected. We'll definitely be coming back for any future car repairs. Highly recommend!

Save your money and go somewhere else! 0 stars don't go here horrible service and will scam you of…read moreyour money ' i took my car in to get my ac fixed took two hours just to put fluid in ? I told them to fix it and they didn't... pissed off wasted $300 on them .. should've checked the reviews ... save your money don't go here!