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I went in for a Classic Manicure ($13) and Classic Pedicure ($23). They did my manicure while I was getting my pedicure.
Overall an uncomfortable experience. I asked them to raise my seat as it was too back, to which she raised it a little and then walked away without checking if that was far enough-which it was not so I sat awkwardly the entire time. They started getting to work for about 10 minutes when I looked over and saw the lady sitting next to me had her chair on for the massaging back. So I tried to work the remote to see if I could turn it on, and wasn't able to. So I asked the manicurist to turn it on, and she did but I could barely feel it because of how they made me sit on the chair so she could work on my hands. Also, when she stepped away to get something, I sat back and still didn't feel anything- it was moving but barely making contact with my back- even with me pressing my back to it.
So I'm looking at this chair wondering why it's so weak when I look down and noticed how filthy my seat was it. First, I don't like putting my feet into the basin without the plastic cover on first. But they told me it was fine and go ahead when I told them I wanted to wait, then like 2 seconds later they brought out the plastic cover! So the manicurist is working on my hand, and she hands me a dirty pillow to put over my lap and then an old albeit clean towel to put over the pillow (I know the towel was old bc the tag was discoloured and faded). There was SO much fuzz from the towel that it shedded on my pants. She's cutting my nails and filing my nails over the handrail of the chair so all the shavings are falling on the arm rest and in the seat and on my pants. I'm watching this happen and look down and see a bunch of other shavings in the seat and start thinking how many other people's shavings am I sitting in? So I stop her and drape the hand towel between the pillow and arm rest so all the shavings can go on the towel and stop dropping down. She seemed to like this idea because she smiled when I did it and then continued.
Well when she got to my other hand, what does she do?? She takes that same towel that has all the shavings and FLIPS IT! Dropping ALL THE SHAVINGS/NAILS on to me, my pants, the seat and over that pillow they had me hold - completely defeating the purpose of using the towel to catch everything. It was such a cringe moment. Yes they were my shavings but just the idea of it being dumped back on me was unsettling. She smiled when she flipped it over totally thinking she was doing a good thing. But it would have been better to use a fresh towel, or shake the shavings off on the side of the chair, or just continuing without even messing with the towel.
The manicure itself was really subpar. She didn't cut all my cuticles and left my nails scratched. She didn't ask if I was satisfied and was about to walk away but I was looking at my nails with a displeased look so then she asked if there was a problem and I said um... can you buff them? And I wish I didn't because she didn't do it properly and now my nails are scratched all over (see pic). They're not smooth and buffed at all!
She gave me an arm and hand massage but it was the most awkward massage I've ever received. She was literally karate chopping me with her hands pressed together like a prayer and just hitting me all down my arms, barely giving me a massage. It was not enjoyable and actually hurt.
The pedicure was also meh, the massage was basically nonexistent. But they're toenails so whatever.
Annnnnnnd guess how long i was in there from start to finish.... 30-40 minutes. For BOTH the manicure and pedicure. It was like an express nail shop. The last time I got a manicure and pedicure at the same time, it lasted over 60 minutes. That should tell you how diligent they were.
So this is a great place to go to if you're in a rush! I did not color my nails because I like to see how they do with my nails without covering it up with color, and the people around me did seem to enjoy their color jobs so I can't comment on their ability to apply color.
Overall, I do not see myself returning to this place of business due to poor quality of service and cleanliness. The massage and feeling of comfort is important to me in getting the luxury of splurging on my nails, and Shimmer did not deliver. read more