I decided to go in today to get my college graduation nails done. I started my session with Kelly. I showed her the design I wanted and I want to emphasize that she said she was able to do them, and we got to work.
The first plastic set of nails she put on, I made the mistake of telling her they were too long. Which she corrected. She did the length she said she thought was best and I rolled with it because I decided to trust her. She did the base which was a neutral beige which I don't usually do unless I have a design over it, and whenever it was time to draw the design she started pulling some stickers out? I was confused because I've gotten nail art done here before, and the picture I showed her had nail art, so i was confused as to why she was doing that.
She also never asked me if I wanted stickers, and she never asked me if I wanted art.
I asked her if she was able to draw them instead, she said they didn't have the right things for that art style, so I told her that was fine, I just wanted the shape of the flower. She said that wasn't possible at all. I started getting frustrated because she never said this in the beginning. Had she said that, I would've told her "thank you for your time", gotten up, and left before she could touch my nails. However she didn't.
I kept scrolling through Pinterest trying to find the right nails for me and for my graduation pictures. I couldn't find a single one because the color was already applied, and the nails were already shaped. It would've been a total waste of her time!
I was so frustrated and it never once crossed my mind to tell her to just take them off and I'll pay for a soak off instead. I really wish I did now, but I didn't want to seem like a Karen. Instead I chose some mediocre butterflies (which are falling off btw, this is why I don't do stickers) and called it a day. I was mid tearing up, almost crying because I'm going to have to contact my photographer and tell him to push the dates back for my graduation pictures until I can find an actual nail tech and spend even more money.
Leaving, I was crying and my boyfriend tried to make it better by asking the manager to find a compromise. The manager tried to explain to him how a service works. We both work in the service industry, so we're very aware of how it works. He said I "had time to say no" which I was never offered any way to take them off, I was never offered an out. Just a "when you figure out the design you can come back." I don't live near here. I am just so loyal to this place because I've been coming here for 6 years now. To the point where driving an hour is okay. She never even suggested any kind of discount. I know that's not something you usually do, but I was so incredibly upset because these are the most important nails of my life next to my future wedding. Which was why I was so stressed out and frustrated.
I am so disappointed in how this experience turned out that I might never come back, which is so sad because I usually enjoy the service. So thank you Kelly, for ruining this experience for me and for having me push back some very important events, and for not offering me much to the honest. Anyone reading this, thank you for staying. I know this review is long so I appreciate it.
Below I will show the pictures of what I wanted vs what I got. read more