The office experience is so wonderful the care quality is amazing and type care is wonderful I…read morewould recommend my friends and family to this practice because they have weekend office hours

I cannot say enough about the excellent care I receive from Dr Alana Franklin and all the…read morepractitioners I have interacted with at Wellesley Family Care. My concerns are always addressed. Call backs happen promptly. Dr Franklin and her NP's and assistants have always take ALL the time necessary to understand my concerns, answer all my questions and recommend a proper course of treatment. I feel truly understood and taken care of. Their team approach is more than thorough with great follow up. The only professional medical relationship that comes close was when my family Dr came to the house with his little black medical bag (I don't want to say how many) years ago. I highly recommend Dr Franklin and Wellesley Family Care based on my personal experience.

Outstanding highly competent Drs! The office staff are all polite and professional. The waiting…read morerooms are adequate. The type of care is the best! We highly recommend the Orthopedic department!!

The appointment for x-ray was scheduled for 1:10pm. It took us an hour to be seen, the employees at…read morecheck-in were not helpfull at all and did not provide the estimated wait time. Every patient at radilogy was waiting an hour or more for their appointment. I asked to see the manager who I had to wait to see too. The manager clearly did not understand how to manage the situation or prevent these delays from happening in the future.

I had an excellent experience having my first ever MRI at the Wellesley Shields Health MRI office…read more Julia and Larry who conducted my MRI session were very kind, patient and professional. I had many, many questions and I was quite nervous. They put me at ease and made me completely comfortable with the procedure. I had particular concerns about the contrast injection and that went off without a hitch. Also, I had to contact the main office a few times prior to the procedure to provide information and they were very responsive to my questions.

My wife and I have been using shields and rebound there in Wellesley for years. We have always been…read moretreated wonderfully by everyone there. There has never been an instance where we weren't made aware of everything that was being done for us. The staff has always been very informative, pleasant, and treated us as if we were family. How someone could fear for there life while there is ridiculous. To me, that person is the mentally unstable one. Lisa has always handled herself in the utmost professional manner, has never been un pleasant, nor have there ever been issues with putting the die in our arm. She is a model employee, someone who I would be proud to have as an employee. She is an asset to shields Pamela & Joe

I had a very disappointing experience at this GenCare. I arrived at 7:45 PM, 15 minutes before…read moretheir posted closing time of 8:00 PM, only to find the doors already locked. When I knocked, an employee inside the building told me they closed at 7:45 PM, despite the sign and website stating they close at 8:00 PM. This was extremely frustrating, especially with my sick baby in need of care. I hope they can improve their communication and service hours in the future.

Very convenient location, usually short wait times if you go during the middle of the day, great…read morestaff all around. I have had great experiences here and I've been multiple times over the last few years. I prefer coming here over my PCPs office next door. Dr. Fitzgerald and Dr. Scheinfein are both fantastic. Would highly recommend

I came 10 min before the appointment time. Was brought to…read morethe exam room and left there. I left after waiting for 20 minutes because NOBODY stopped by and explained what was going on and apologized for the delay. I see it as a sign of DISRESPECT. Patient time is NOT not less valuable than doctor time. What would happen if patient was 20 minutes late?

I worked at Nwh and had surgery there many years ago. My husband had hip surgery also…read more As always top notch care at NWH

I just went in to get steroids for a bad case of poison ivy and the lady at the desk was very…read morehelpful, helped me find my insurance info which took a little digging through emails, got me covered with a $40 co-pay, saw the doctor within 10 minutes and was on my way to the pharmacy to get my medication. I can't testify to any more complicated medical procedures but for what I needed it was super easy, quick and cheap.

I had an extremely disturbing experience at Acton Urgent Care that left me feeling frightened and…read moreunsafe. During my visit, the person interacting with me became aggressive, screamed at me, and used the F-word toward me. His behavior felt completely inappropriate for any healthcare setting, especially one where patients may already be sick, anxious, or vulnerable. What disturbed me even more was the physical interaction. I felt that I was manhandled rather than treated calmly and professionally. The combination of yelling, profanity, aggressive behavior, and physical handling made me feel like my personal safety was at risk. I genuinely left the situation feeling as though my life could have been in danger. No patient should ever be made to feel threatened by someone who is supposed to be providing medical care. Healthcare workers are expected to remain professional, respectful, and composed, even during difficult situations. What I experienced was the complete opposite. I believe this incident should be investigated seriously, including reviewing any available security footage, speaking with staff who witnessed the interaction, and documenting exactly what occurred. Based on my experience, I do not believe this individual should be allowed to continue interacting with patients unless the situation is thoroughly investigated and appropriate action is taken. I would strongly caution others about my experience here. I went to urgent care expecting medical help and instead left feeling intimidated, shaken, and unsafe.

This is now branded with the MGH brand. (June 2026). I was going past and was actually thinking of…read moregetting an injury checked. Spontaneously, I entered the parking lot. Ample parking. Easy check-in. RAPID x-ray (non emergency). After the x-ray, I took the elevator upstairs and was seen by a PA-C (Certified Physician's assistant). She did an examination, showed me the x-ray, and recommended my further course of therapy (rest and PT). I was in and out in about an hour. FANTASTIC!

On their website you can see whether or not the walk in clinic is busy. After a few days of back…read morepain my husband walked into the orthopedic clinic. Immediately got checked in. Sat in waiting room for approximately 20 minutes before being called in for an X-ray. He said the technician was very nice. Then back to the waiting room to wait for the doctor A few minutes later we're called into see the Physician Assistant, got the diagnosis and appointment to the Spine Center. We were stunned with the efficiency and professionalism.

I made my decision to come here today based on the Yelp reviews I read. Based on my experience, I…read moredefinitely recommend this outstanding medical facility for anyone. I needed two bags of iv fluids. It was so nice to be able to receive them here (rather than in a busy ER). The doctors, nurses, techs and all of the care providers are truly stellar. A very special thank you to Ana!

Hands down the best urgent care in MetroWest. The wait is generally short, the people are…read moreexcellent, and they can do x-rays on the spot. We've been there several times and were impressed each time.