I collected a kit from 959 Concord St, Framingham, MA 01701 to submit samples (to be collected at…read morehome) for a key test ordered by my healthcare provider. To my utter disappointment, I later realized that the kit had incomplete components and no instructions making it impossible to proceed with the sample collection. This left me uncertain about the correct procedure for collecting and submitting my sample. To resolve these issues, I attempted to contact the lab on multiple occasions via phone; however, my calls have gone unanswered and I am yet to receive any form of response or assistance. I reached a 800 number and got mixed messages/instructions about sample collection and finally a phlebotomist offered some sort of advice. I find this attitude extremely unprofessional, insincere and lackadaisical. Not sure whether to trust them with processing my sample for this sensitive test!!

Every couple years I go to this place and it is stellar!…read more Short, wait, clean, efficient, the people are nice and confident, I could not be more pleased. Very impressive compared to the other places I've been

First impression, glad to know it's open 7 days a week 8:00am…read more Second impression, the waiting room is spacious and comfortable. Third, there are 3 registration stations. Fourth, The doctor was friendly and professional. He said he'd call in the prescriptions right now.

Customer service is so difficult to actually get through. The line either disconnects or you're…read moresent through repeated menus and then sit on silent hold for 30-60 minutes. The website is not user friendly and even with an account you can't look up payment history. It's a terrible system. The actually lab is fine, they are just doing their jobs, but overall it's really frustrating to deal with them especially if it's something you have to do regularly.

Having not done any checkup, they put wrong information into my wife's medical record. This place…read moredoes not deserve the MGH name,

No privacy during check in. They need to fix. But besides that out standing! What a great ..great…read morestaff. The kindness is striking and so unusual for this area of healthcare -Well done!!

What kind of policy prevents a patient from changing their primary care provider, even if they're…read moreunhappy with the care they're receiving? That's completely unacceptable. Patients should have the right to feel comfortable and confident with their provider, and policies like this undermine that trust.

From the owner: Tufts Medical Center, a world-renowned academic medical center, has provided exceptional care…read moreacross New England for over two centuries. From our primary care to our level one trauma center to our leading heart transplant program and over 100 specialties and services, our clinicians deliver innovative, patient-centered care every day. Tufts Medical Center is the principal teaching hospital for Tufts University School of Medicine and a leading research institution, conducting game-changing medical and health policy research.

No wait! Dr Demelis is excellent. On-site CT scan diagnosed kidney stones with 30 minutes after…read morearrival. Check the website for wait time before you rush out. Accept most insurances though it's part of Reliant Medical group. Visit is billed as primary care. We first went to Shrewsbury site, got the last parking space. Check in kiosk says 3.5 hours wait. Then the nurse at my PCP office said there is no wait at Natick. So we rushed there. Was very happy we did that. This is the best urgent care in central mass.

Was not that pumped about the reception, but there was nobody in the police, and they were bored,…read moreand I was ticked off that the football game was not on, so we may have just gotten off on the wrong foot. More importantly, Matt the paramedic and Virginia the nurse practitioner were insanely great. Listened, quickly tested me and came back with the results and sent me on my way to healing. Impressive, all for $18

Came in for a scheduled asymptomatic COVID test. Reception was a b****. No organization to patients…read morearriving. Sat here with eight other people... this woman needs assistance. How is there only one person working the front area? Corey is clearly stressed and that is where the rudeness comes in. All she is able to do is point to people and then ask them to sit down. Doesn't check to see if they have appointments, what time they had their appointments scheduled for, etc. The online booking was super easy, but there is no point in arriving on time or early. Basically just sat in the waiting room for an hour and a half watching people who came in after me come and go. I am going to need a covid test after this covid test for the amount of time I just sat there... I would have been better off just waiting the ten days at home with no extra exposure.

Quick and easy and got me the prescription fast. Totally worth it if you aren't feeling well and…read moreneed some meds. I was in and out in 15 minutes as a walk-in.

Should be named INconvenientMD. I tried checking in online and it kept moving the available times…read morelater and later. When my family entered the waiting room, it was completely empty. We got told after we had checked in that the wait time would be two hours. The front desk person was extremely unhelpful and told people who came in after us about a fast pass option. When I asked if we could be added she said we could if we wanted so I said well yes of course I want that. Someone who had arrived after us got called for fast pass first so at that point I just walked out. Won't ever got back.