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    MetroWest MRI

    3.9 (7 reviews)
    Open 6:30 am - 9:30 pm

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    Shields MRI Framingham

    Shields MRI Framingham

    (4 reviews)

    I am absolutely appalled by how my elderly grandmother with Alzheimer's was treated at this…read morefacility. What should have been a routine MRI appointment became a frightening and unacceptable experience. My grandmother was locked alone in a hallway area and the only receptionist on staff then decided to go for lunch, leaving no one available to monitor patients. My mother went and found my grandmother in the hallway alone missing an article of clothing. When we attempted to address this and asked to speak with a supervisor, the receptionist was beyond rude to my grandmother, refused to give us her name, and would not allow us to escalate the issue. It was clear she knew her behavior was disturbing and completely unprofessional. This facility is UNFIT to handle elderly or cognitively impaired patients. What if my mother had fallen and broken a hip while locked away and unattended? Thank God I was able to get back to her when I did. I have escalated this incident to customer service and the Board of Health. Families deserve to know how vulnerable patients are treated here.

    appointment was fine staff pleasant drs orders were pet scan to be done immediately which should…read morehave in a few days to know if cancer has returned but 13 days later still no results, mutiple phone calls for days run around, rude staff on the phone. I would never go there again would not recommend anyone else especially if your in need of results asap.this is unprofessional unexceptable,disgraceful and disrespectful

    Framingham Union Hospital - Metrowest Medical Center - My mother walked in healthier than how she ended up 5 Weeks later dead

    Framingham Union Hospital - Metrowest Medical Center

    (101 reviews)

    I was at the ER on July 14, 2023 because I cracked my head and needed 7 staples. As other reviews…read morehave stated, it was a long wait to be seen. I arrived at about 245pm and was discharged at 720pm (when I left, the waiting room was more than double than when I arrived). That being said, my experience is that hospitals range from 2-12 hours wait, so although I felt like I was in crisis, I was sitting near the check in desk and the people they triaged before me FOR SURE were in more of a crisis that I was. Everyone was very nice to me. The check in person, the triage nurse, the RN who gave me my tetanus shot, and the doctor who treated me were all very nice and attentive (even when I was in the waiting room, when I needed more gauze or ice, they were very quick to give it to me). Maybe when I get my bill I will have something bad to say, but I thought I was treated well at this hospital.

    On 4/11 entered ED was left in a room no call bell had to yell at people passing the room to go to…read morebathroom. X-rays taken they claimed no break of right elbow - gave me 2 Tylenol and told me I could leave - did not show me where to get out of there - ended getting lost finally person who took payment walked me out to my waiting ride. Had no sling or anything to stablize the arm. Days later went to PCP who did another x-ray and guess what. The elbow was broken. Due to time between leaving that hospital broken bone had shifted requiring surgery which I now have plates in place to correct the break that they dropped the ball on

    Charles River Medical Associates - Radiology entrance is on the right side.

    Charles River Medical Associates

    (18 reviews)

    The billing isn't exactly above board. I had a suspicious mammo on one side in Jan 2025. Came for…read morefollow up in Feb 2025 and that side was okay (out of pocket cost $625) but they said to do 2nd follow up again in August (6 months) just in case. Thankfully that side was still fine (out of pocket cost $416). Scheduled what I believed to be my yearly mammogram Feb 2026 but they apparentally wanted to bill this as a 3rd FOLLOW UP. This "follow up" however was for both sides and was no different than any other standard mammogram I have ever had except this one costs more than $500 out of pocket. Therefore, this yearly was not covered. So all told a suspicious finding that has now been checked 3 times cost me more than $1500 out of pocket. Lesson learned. Questions the number of endless billable follow ups, especially when they are the exact same as standard mammogram.

    Now that Charles River Medical is in the news for harboring a rapist as one of their participating…read moredoctors, I would like to add my experiences. I went there for years not realizing that there are other options in the area to get my medical care. I have had experiences with several doctors there for over a period of years. Their medical care should be reported to the National Medical Review Board for minimal and haphazard medical care. You will be seen for exactly 10 minutes. The doctors will be brief in answering your questions, they will become curt and frustrated if you ask more than 5 questions. They do blood work, go over results, omitting info and if your medical issues are too detailed, you will be sent on your way. I have always left feeling ignored and disrespected, Their Endocrinologist on Union Ave is especially guilty of this. They will not allow you to change your PCP either! Out of sheer frustration I changed to another medical group. I am now receiving minimal one-hour visits with their PCP and Specialists all doctors take great care of you. They do not skimp or cut corners in their medical care, and I feel very well taken care of. Charles River Medical needs vast improvement in their care, their attitude, and their medical expertise.

    MetroWest MRI - diagnosticimaging - Updated May 2026

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