My experience with Shields Movers and Staffers LLC was completely unacceptable and extremely unprofessional from start to finish.
One week before the move, I provided detailed descriptions and photos of everything that needed to be moved. Despite already having this information, I received a 10:00 PM phone call the night before the move to "verify" items and details. During that same call, they attempted to change my confirmed 9:00 AM move time to 11:00 PM. Changing a move to nearly midnight the night before is not just inconvenient -- it shows a total lack of professionalism and respect for a customer's time.
The morning of the move, they again requested the same photos and details that had already been sent multiple times. I specifically confirmed that they would provide all moving materials, including couch protection and two TV boxes. I was clearly told they would bring everything needed.
Shortly after sending the photos again, I received a text stating that I had "too much and it was too early for them to deal with us." That statement alone speaks volumes about how they treat customers. At that point, I requested a refund.
Suddenly, I received a call from someone claiming to be a worker who said they would "try their hardest" to complete the move that day. I had dock access in my Arlington, VA high-rise only until 1:00 PM -- something they were fully aware of.
When the movers arrived, they showed up in an unmarked U-Haul truck with zero Shields Movers branding. After entering my apartment, they claimed they were told not to move my two TVs because they were "not in the quote." They also arrived without couch covers, shrink wrap, or TV boxes -- despite assuring me they would provide all required materials.
I had to leave in the middle of the move and spend $80 of my own money at Public Storage to purchase the supplies they had promised to bring.
After finally wrapping the couch, the movers struggled to remove it and ended up ripping the upholstery, causing clear damage. They contacted the owner, Candido Shields, to report the damage. He never called to apologize, explain next steps, or offer a resolution.
When I reached out directly, he said he would "take care of it," but then stopped responding to my calls and messages entirely. I am now left with a damaged couch and no compensation.
This company demonstrated disorganization, broken promises, poor communication, lack of proper equipment, and ultimately property damage with zero accountability.
If you value reliability, professionalism, and basic customer service, I strongly recommend looking elsewhere. read more