OK, it's a paint store. About the same as any other paint store (especially other Sherwin-Williams.) What sets this store apart from the others is the customer service.
The store seems to be manned by a husband and wife team(probably the franchise owners, and the only people I've ever seen in there during my visits.) They greet everyone who comes in and go out of their way to help them. During my last visit, I needed them to look up the last paint color I had purchased and then bought 4 more gallons of that color. The male employee applied every discount possible (promotions, coupons, etc) threw in 3 roller covers for free, made sure I had a paint can opener, boxed up the 4 cans and carried them out to my car (and I'm not a guy who looks like he would have trouble with the weight of the cans.) All that without me even asking. That's going above and beyond in my opinion.
If you're just looking for paint, you can probably go anywhere. But if you want good customer service with your paint, this is the place. read more