This place is like Cheers--where everybody knows your name!…read more We recently bought a condo in Oak Harbor that needed some work, which means we've made multiple stops to Oak Harbor Hardware. The staff is always super kind and helpful and their knowledge and advice is top-notch. This shop is a treasure in downtown Oak Harbor!

I used to only shop at Meijer but the last few times I went were awful! I start in produce and…read morework my way back. That music BLASTING is not acceptable! What management tolerates that is not professional

Very good products,friendly people well stocked shelves.keep it up.keep shining stay number one.read more

This is for NICOLE. She is a poor example of a Supervisor to be working in the customer service…read moreline. She needs to educate herself with company policy before telling a customer they can't use coupons. She tried to tell me my coupon had "size restrictions". No where in the coupon was there any mention of size restrictions. She shouted at me in front of the whole store and was more interested in winning her argument than making a sale. I went to another Target and used the coupon with no issue. Stay away from Nicole if you want to enjoy your life.

Drive up order was slow, but the customer service was exceptional in handling the situation.read more

gary and his associates have been doing work on my small engines and equipment for many years to my…read morecomplete satisfaction. done on time and for the price quoted. craig comstock 2/6/2023

G & L picked up our John Deere lawn mover for repairs. When they picked up the lawn mower, my…read morehusband told them he thought it was an issue with the fuel pump, as he no longer heard it pumping the fuel. We agreed that if they could repair it for $300 or less, we would approve the repairs. They had the lawn mower for about 2 weeks. During that time, they managed to break out one of the tail lights, but did agree to forego the $47 pick up/delivery charge to compensate, which we agreed to, but this still left us having to order a new tail light and performing the labor to install. When they delivered the lawn mover back to us, they explained that they checked the fuel pump and it was working fine. They said they replaced two coils and cleaned the bushings - billing us approx. $300 (how convenient that their bill was just about the max we agreed to pay to repair our lawnmower). They indicated that the carburetor would need to be replaced, but that the lawn mower does run now. When we called them for service, the lawn mower would start and would run for about 15 minutes at a time. When they returned it, it wouldn't even start. My husband disputed their work only to have the delivery driver argue and insult him. Upon pulling out of our driveway to leave, he peeled out and laid on his horn all the way down our driveway and continued doing so down our street - HOW UNPROFESSIONAL!!! My husband spent the next afternoon trying to troubleshoot it himself. He took off the fender to get to the fuel pump to check it out and found dried grass on all the bolts - which proved they did not even check the fuel pump - if they had, the dried grass would've been knocked off the bolts. We found that the fuel pump WAS actually the problem and ordered the part online. We further tested the carburetor (which they told us needed to be replaced) and found that it was working perfectly fine. This company is a complete rip-off. DO NO USE THEM!!!!!

Love working with Jim at Sears hometown store in Norwalk. Very helpful, knowledgeable about his…read moreproducts and a big part of the community. Love to shop local!

This store is not professional I bought a refrigerator the guy told me it would fit perfect it did…read morenot the delivery people very good and nice and they were so upset with the owner to me thought we had it straightened out they never arrived when they supposed to because the store owner didn't tell them what time I called the woman at work there isvery rude I started talking to other people and they said it was a bad store that woman I talked about did that to a lot of people even people in Sandusky knows about how rude they are and not I never looked at my receipt well that's my fault but I see now you charge me delivery charges that did not supposed to be so I don't know how I get my money back from there I guess from now on I will research a little better The reason I went there is to give our local merchants my business I wish I had checked with people more

Fantastic service. Honest company. Beautiful pieces. Looking forward to building a long term…read morerelationship with this business!

good service, offered free ring cleanings, and let me try on a bunch of stuff, the lighting was…read morenext, the pricing was fair

Overall the store is good. it had a nice display of rings and earrings and jewelry . But what I…read moredidn't like about it was the high pressure to open up credit cards even when we said we didn't really weren't interested in one and that we didn't think that our credit would be high enough. To open an account. And then she had one of the supervisors name Robert come and talk to us about instead of getting a credit card doing a leasing program but in reality I think that that was even a worse decision then they're having in event on April 14 in which they signed us up for even though I don't think will even go to it it was it was difficult situation.

Our over the stove microwave decided to croak requiring a replacement. I started my normal…read moreappliance replacement procedure by going online, looking up brand and model, checking out whether it was still being made, whether to repair it or replace it, how was it originally rated, what new models might be better etc. etc. I then thought about my "old way" of shopping the big box stores using this information to find, purchase, haul, install and recycle the old one. Yikes! Yes... I had done that in the past! Now ...Nope; that's waay too much time and effort for my 82 year old body! I had heard good things about Smetzers Appliance store from "word of mouth" - I looked up their website, found they handled my brand and gave them a call. Hollace(sp) answered the phone and asked if he could help me. I explained I needed a new Microwave and what I had done prior to calling him. He gave me the entire history of my particular make and model of Microwave, that it was a good unit, they had had good success with that model and a replacement of that model was available. My wife was on the call with me and she asked if the replacement model had this or that feature on it instead of what was on our old one. Hollace patiently and very clearly explained the "features" differences between 3 different new models of "our unit" along with the various "color differences of the stainless steel choices" since our entire kitchen was of one style of stainless. She told Hollace he was a "good salesman! I asked about whether the unit we eventually selected was in stock, installation fees, set up date, time, and delivery, as well as removal and recycle of our old unit. Hollace checked yes to every box and/or answered every question of ours very professionally. I said do you take plastic? He said yes! So ... researched, investigated, selected, bought and scheduled for delivery in 10 minutes! Awesome! Fast forward to delivery and install (in less than a week's time.) Isaac and Brad delivered and professionally installed our new "replacement" microwave unit. They were great! even noticing our "cabinet door 'fit' above the microwave" was slightly "off" and adjusted it to perfection! Thanks so much guys! IMHO - One could not find a better business than Smetzers to buy or service your appliances.

The folks are Smetzer appliance are outstanding. I live out of state and was seeking to arrange for…read morea remote repair of a family member's appliance. The folks at Smetzer we're able to step in where another local provider significantly dropped the ball and run with it. They didn't disappoint! They arrived as scheduled, followed the communications instructions requests, and did their jobs as expected. When the appliance proved to be a challenging repair, Bob went well above and beyond and did the legwork (and consultation of the old old old manuals) to persevere. As he said, 'I'm gonna fix this thing cuz I know I can.' The customer service was exemplary and the cost of the repair was nearly 35% LESS than 'Mr. I can't fix your appliance' If you're in the Norwalk area and you need an appliance repair, you would be wise to select Smetzer. Anyone else would be a foolish selection. Thanks smetzer team!