They are so friendly and helpful here. I needed a small battery for my garage door opener and they…read moreknew exactly what I needed and even put it in for me. It was super cheap too. I've had nothing but incredibly friendly and helpful service here at a great price. I'll probably be back next week for something. Awesome work, you guys. Keep that up. I love you.

I would rather support a store like this, as opposed to the big box stores, because it is smaller…read moreand I thought I would get more personalized attention. The employee who helped me purchase paint on a weekend, while very friendly and pleasant, was not as knowledgeable as I would have expected. On a separate visit, I had an interaction with another employee, who - while pleasant - interacted with me, a female customer, completely differently than he did with the male customer he helped directly after me, which is off-putting, to say the least. Additionally, I think some of their merchandise has been on the shelf for awhile, and the quality has been compromised by the time the customer purchases and uses it (this happened to me with a tube of nail hole filler, which was dried out and came out the wrong end when I opened it for the first time). The employee who works the cash register on weekends may need some additional training - she made a mistake with our order, which she had no idea how to fix. It had to be rerung and took a long time to resolve. Overall, I will probably go back for future needs due to the convenience and small nature of the store, but with the expectation that it could be a hit-or-miss experience.

This Ace is definitely not the place with the helpful hardware man. Two different employees acted…read moreas if I were bothering them and they just didn't have the time for me. And the kicker? I was there for an alarm clock, not even anything difficult. Oh well, I'm sure I wont be bothering them anymore.

Anyone who hates going to a hardware store should go here when they need something first. While no…read morewhere near as large as the big box stores, the minute you walk in someone will ask you how they can help, then personally escort you to the location. What normally is me wandering hardware store aisles for hours is turned into a 5 minute trip. Highly recommend!

Very unfriendly to motorcycle riders. I needed to quickly buy a tool. I stopped wearing my riding…read morebackpack. I was literally looking at what I needed. Some kid asked me to leave the store. Manger said to leave the bag at the door. There is no way I was leaving my bag full of sensitive items unsecured. Had to go elsewhere, and will not return.... PS Why aren't women required to leave their purse at the front door?

Tried to buy a tarp here but was told I couldn't enter unless I left my backpack at the front. I…read moreride a motorcycle, so I keep my bag with me all the time. I'm sorry, but there's no chance I'm leaving all my stuff with some random person. No signs--just an on-the-spot rule. I called after and asked if the same would have happened with my wife's purse. They said no. One strap is fine, two straps is bad. I asked if the 2nd strap makes it dangerous and they literally said yes. Insanely dumb application of a rule. I left feeling profiled because of my age and because I ride a motorcycle. I don't think there's any chance an older person with the same bag would have been treated the same way. If you're worried about theft, I get that -- follow me around if you'd like. But their bag "rules" are ludicrous. Went to Tractor Supply and bought a tarp there without any issue, with my bag on the whole time.

Bought a refrigerator in store, when it was delivered there was damage to the door. I called the…read moreCanton store and they told me to call 877-961-6683 to make a claim so I have talked to 3 different people and issue is still not resolved. The 1-800-455-3869 and 1-877-961-6683 say its not their problem. Called the store back and Brooke offered a "resolution" that does nothing to help, she offered a box truck to come and get it but will not refund shipping charges. All that I wanted was for the store to order another refrigerator and deliver to the store and for them to send a truck with an undamaged refrigerator and pick up the damaged one. Is that too much?? I have been a Home Depot customer for a very long time. That ends today. BUYER BEWARE!!!!

I was waited on by four different people in the Home Depot today and they were all very polite and…read morehelpful. Especially Mark hardware.