a gentleman employee. bill was absolutely amazingly helpful... while other employees seemed toooo busy to assist us in our floor project we wasn't offered no promotional deals... was looking for 12 months same as cash... check out person never offered us anything i wished we would have went to lowes for the flooring ... read more

if I've been there100 times- 100 times I can't find what I need and go to Lowe's. Never anyone around to ask and if they are there- they don't know any more than I do. it's a waste of time to go there. I don't know why I bother. Bottom line go to Lowe's it's right across the street and always better in every way. read more

I was helped by a wonderful young man today I didn't know exactly what I needed when I walked in but Michael helped me ! I told him what my boyfriend needed and he went along the terms of that anyways just great job and a shoutout to him !! read more

Stopped here 5/24 to see if I could get a sample of tile for a new house we are starting next month, one gentleman in the department was helping a family with picking flooring for their home. The other gentleman was on the phone but on hold a few times, I stood there 20 minutes but he would not make eye contact with me. When he did get off the phone he said nothing to me so I went to him and ask if they carried it, he said it was a online item, so I ask if I could order sample of the tile, his reply to me was "no bestI can tell you is order a case" Really? That's customer service? I know now I will order everything possible online before walking back into a Home Depot, and we wonder why the stores are closing that have been around since childhood read more

Excellent service from Home Depot in Sandusky Ohio employees Jacy in flooring and Stephanie customer service and returns. Would recommend people to buy flooring there. read more

So it has taken me a few days to think of what it is I wanted to post and this is it. Sorry it may be a lone one but need to get this out there. So last week our microwave took a crap and and we had a few gift cards to Home Depot so we thought well better then needing the full amount. We get there find the one we want and there is a sign on it that said it was priced at $248.99. We go to pay and it rang up at $399.99 we say that's not right and I take a guy back to the back and show him the sign. He looks at and then has to check the computer before saying you are right and calls up front to have them change the price. But here is the part that has me thinking I will never go back and all veterans should stop going. While I was gone Beth Hurst-Whalen asked the girls working up front if they did a military discount and they said yes 10%. When I get to the I find out seeing how the price was not coming up and they had to over ride the price they were not going to give the discount. So seeing how your computer system was not right you will not give the discount that you said they would do. So I would really like to see what the people at the head office for Home Depot think this is right to do. Please I am not one to look for and hand out but when you say yes there is a discount and then pull it back due to a mistake in the computer. So feel free Home Depot to reach out and let me know your thoughts. #HomeDepot. read more

Got help buying mulch and Rose Bushes and the young man who helped was very knowledgeable and kind. He also showed us what plant food to get because we was planting them so late in the season. Going back today. read more

I called Home Depot first and they called me right back with an answer about some landscaping stone. When I arrived at the store Thomas was hugely helpful and within minutes I was choosing the stone. I needed additional bags of stone from a pallet at the top and they happily and quickly had a forklift and driver grab the pallet from the top and transfer additional bags and then even loaded them into our truck. Check out was super friendly and I would come here again read more

I am surprised that this store has such bad reviews. This is our favorite store in Sandusky. We prefer is to Lowe's, Harbor Freight, and Menard's. Our favorites are Joe in Paint and JC in Tile and Flooring. They are always kind and helpful, and they love to see me roll in every week or so! We could not have renovated our 4-bedroom fixer-upper without them! read more

This post is a bit lengthly, but stay with me as I thought most retailers, including The Home Depot's, #1 priority is to make the customer happy. But in my case, quite the contrary! On June 8 I purchased a GE refrigerator on HD.com that was on sale and ending at midnight that night. Before I made the online purchased I called HD.com customer service to ask if I could make this purchase as follows: Purchase came to $2,300. I wanted to use a $1,000 HD gift card and then finance the balance on my HD CC using "no interest coupon" as well. Customer service told me that I could. Also told me to check back on line in a couple of days to make sure the balance was applied as "no interest." If not, I should call back and ask them to change and they would change. However, when I checked back, the ENTIRE balance was on my card although I did put the GC info in at the time of check out. I called HD.com customer service and explained as to what happen. She was very helpful and said she would cancel order and reorder using the GC that was somehow not taken. However, she said I would have to pay full price as the sale ended. I asked if I could give her gift card info and she could apply to my CC account and said no, they couldn't do it that way. I asked why she couldn't just honor the sale price and she told me she did not have the authority to "honor the sale price", but never referred me to a supervisor or manager who could. She only said that the Store Manager of the store where the refrigerator was shipping from, if he chose to, could honor the sale price!?? She therefore transferred me to HD Sandusky store. I spoke with Josh, Asst Mgr as regular store manager was not in. At first Josh seemed very willing to help get this purchase redone using my gift card, but when he learned he would have to "honor" the sale price, the whole conversation became difficult and lengthy. I was put on hold at one point for almost 1/2 hour! I finally hung up as in that half hour while on hold, I changed my clothes and drove to restaurant to meet my family for dinner (they actually left without me cause I had been on the phone for so long trying to resolve this matter, which to me, seemingly simple problem to be resolved! Josh did eventually call back saying he tried everything he could but could not get around HD.com and unfortunately could not help me. The next day I went to our local HD store and "vented" to Customer Service there. They were very sorry to hear what I had gone through and gave me Customer Service # to call, which I did. I spoke with Bianca, customer service rep who was very understanding of the whole situation, understood that all I wanted to to was get "this gift card applied to my order also applying balance on my HD CC using no interest coupon, AT THE SALE PRICE!". Even she said it didn't sound like a big deal, apologized for everything I had gone through and said she would call store manager Anthony at Sandusky store and ask him to get this taken care of. She called me back to tell me that Anthony was on vacation and that Asst Mgr Dawn would be calling me to get this HD GC applied to my order. Welllllll, Dawn did call me back. When she asked if I could bring the card into Sandusky store, I told her I could and when, as the Sandusky store is out of town from where I live (about 1 hour away). Well, she told me she wouldn't be in that day, but NEVER mentioned that she would have someone else at the service desk, or better yet, the "other" Asst Manager to "ASSIST ME" in her absence!!. She never even bothered to ask if I could possibly come in another day. What she wanted me to do was send them the GC and they would "cut" me a check and it would be mailed to me in 7-10 days and I could then use the $ to pay on my CC??!! I feel like I am already out $1,000, and in no way shape or form would send them my GC because at that point I was thoroughly pissed off and not trusting anyone from Home Depot! At this point, I really feel than Home Depot.com should have resolved this problem as that is where I originally purchased the refrigerator from. Simple keystrokes! Really need to rework computer system so that they CAN do this! HOWEVER, at the end of the day, Home Depot Sandusky store, Home Depot.com, IS HOME DEPOT!!!! The bottom line with HD Sandusky is, THEY DIDN'T WANT TO TAKE THE "HIT" FOR THE SALE PRICE!! Therefore, SCREW Home Depot.com and the Sandusky Home Depot! I have cancelled the refrigerator and I will NEVER shop at either place again. The sad part is we have spent over $10,000 with the Home Depot in the past 6 months for home renovations!! One would think you could get better customer service than what I have received. We can shop at Lowes or Menards; I'm sure their Customer Service is way better than what I have received!! read more

I needed some crack sealer for my driveway. I've purchased things like that here in the past with good results. they have a better selection than others in the area. Unfortunately, The first one I purchased when opened was rock hard like cement on the bottom and total liquid at the top. I tried shaking according to directions and when that didn't work I tried stirring it up. no luck. it was apparently too old and had seperated. I really needed to do the work that day, because of weather changes so I was very annoyed that I had to miss the good weather to make an exchange. i did that giving them the benifit of the doubt. Figuring this was just one bad item, purhaps someone missed it when it was supposed to be taken off the shelves. i bought 2 more of a smaller tube in a bigger name brand, figuring if shelf life were the issue I would have a good chance with this one. had to wait for another good weather day, few and far between now. but, when I went to apply the product.....same problem. not one, but both tubes were so dried up they could not be squeezed out with the caulking gun!!! unbelievable. I knew I was out of good weather so I ran to the local Menards, purchased same product, different brand as they carry different ones. came home and just like I expected the product to preform, it did. the right consistancy. I know from experience what this product should be like so I know the Home Depot items were old, or stored incorrectly. the expiration dates on them were one month and 4 months left. perhaps this is still very old, I don't know, either way something is wrong when 3 out of 3 different brands of caulking products are so dried up as to be unusable. read more