Our over the stove microwave decided to croak requiring a replacement. I started my normal…read moreappliance replacement procedure by going online, looking up brand and model, checking out whether it was still being made, whether to repair it or replace it, how was it originally rated, what new models might be better etc. etc. I then thought about my "old way" of shopping the big box stores using this information to find, purchase, haul, install and recycle the old one. Yikes! Yes... I had done that in the past! Now ...Nope; that's waay too much time and effort for my 82 year old body! I had heard good things about Smetzers Appliance store from "word of mouth" - I looked up their website, found they handled my brand and gave them a call. Hollace(sp) answered the phone and asked if he could help me. I explained I needed a new Microwave and what I had done prior to calling him. He gave me the entire history of my particular make and model of Microwave, that it was a good unit, they had had good success with that model and a replacement of that model was available. My wife was on the call with me and she asked if the replacement model had this or that feature on it instead of what was on our old one. Hollace patiently and very clearly explained the "features" differences between 3 different new models of "our unit" along with the various "color differences of the stainless steel choices" since our entire kitchen was of one style of stainless. She told Hollace he was a "good salesman! I asked about whether the unit we eventually selected was in stock, installation fees, set up date, time, and delivery, as well as removal and recycle of our old unit. Hollace checked yes to every box and/or answered every question of ours very professionally. I said do you take plastic? He said yes! So ... researched, investigated, selected, bought and scheduled for delivery in 10 minutes! Awesome! Fast forward to delivery and install (in less than a week's time.) Isaac and Brad delivered and professionally installed our new "replacement" microwave unit. They were great! even noticing our "cabinet door 'fit' above the microwave" was slightly "off" and adjusted it to perfection! Thanks so much guys! IMHO - One could not find a better business than Smetzers to buy or service your appliances.

The folks are Smetzer appliance are outstanding. I live out of state and was seeking to arrange for…read morea remote repair of a family member's appliance. The folks at Smetzer we're able to step in where another local provider significantly dropped the ball and run with it. They didn't disappoint! They arrived as scheduled, followed the communications instructions requests, and did their jobs as expected. When the appliance proved to be a challenging repair, Bob went well above and beyond and did the legwork (and consultation of the old old old manuals) to persevere. As he said, 'I'm gonna fix this thing cuz I know I can.' The customer service was exemplary and the cost of the repair was nearly 35% LESS than 'Mr. I can't fix your appliance' If you're in the Norwalk area and you need an appliance repair, you would be wise to select Smetzer. Anyone else would be a foolish selection. Thanks smetzer team!

A++ company, on time, reasonably priced, friendly, and they fixed my stove! Highly recommend!read more

Their integrity is only surpassed by the quality of their work. Grateful to have this repair…read morecompany locally. Only drawback is that they get so much work due to their great reputation, might take a little longer for the repairs.

Highly recommend Gray's for appliance repair. I have always received quick service, and he is…read moreaffordable which is rare these days. Top-notch repairs done right!

Would HIGHLY recommend. Denny was very knowledgeable about our really old refrigerator, friendly,…read morevery fair, and was able to get us in the SAME day, which is a huge plus and I can not say enough about how much we appreciated that!

Very friendly staff. Always help get the customer taken care of. Willing to work with you if you…read moreare late on a bill. They are pretty nice from the purchase to the delivery. Very professional.

Terrible service especially when it comes to buying firearms. Would not recommend. It's worth…read morespending the extra money to buy a new gun than to deal with these people.

Every time we are in the Area you are the place to go. We find so many goodies there. I have never…read moreleft empty handed. Everyone is always so polite and accommodating.

Had to shut it for the night....Found this place next to the lil truckstop. Super cute little GW…read more Much nicer than most on the inside. The lady even said 'We Don't Put Out Junk'. Lol. Great prices too. Bigger than it looks from the outside. Got 2 coffee mugs, a South Carolina plate,and an almost new George Foreman all for $9.61. O yeah

Chris and his son, Dalton, were a pleasure to have in my home. Chris fixed my problem and also,…read moreduring conversation, quickly showed me how to turn the wheels on the bottom of my fridge in order to be able to pull the fridge out!! What a bonus!! Chris was very professional and seemed to be a caring and kind man. The pricing was very fair!!! If I have appliance problems in future I will for sure phone Keeter's!! I'm sharing the number with friends and family. And, being right here in Wellington is a real plus!! Chris, thank you for your great service!!

From the owner: Small business located in Wellington, OH. Satisfaction is my #1 goal. 15+ years of experience…read more Please Note that Richland County is not in our service area. Specializing in Major Household and Commercial Appliance Repair and commercial refrigeration.

Owner of this place is trash! He does NOT stand behind his word or his store managers word. Bought…read morea brand new $1150 grill / smoker and had it delivered to me damaged. Store manager said a replacement would be ordered, assembled and delivered to me. That was NOT the case. Owner offered me $100 off for a grill THEY damaged. He said the Masterbuilt brand is junk and they don't normally carry or offer it because of packaging and quality. (Weird because this is the 3rd MB grill I've bought from them but ok) I bought my new grill on Black Friday sale price that also included free assembly and delivery. Was told now to either take $100 credit, come pick up a new one in a box and put it together yourself or return this one. REALLY!? GREAT customer service! I told them to shove it and had them come pick it up and got my refund. I'll NEVER spend another dime here again. This is the 4th grill / smoker I've bought there and it's the last.

Knowledgeable staff is always helpful. Enjoy the convenience of getting what I need locally instead…read moreof going to the big box stores.