I am not one to write reviews or even complain about something, but after visiting O'Reilly's on Perkins Ave, I cannot give this specific location even a 1 star rating but Yelp requires me to. Upon arrival my fiancé explained he was there for an exchange of a part. The manager, Crystal, instead gave him a refund, without his permission or my own, to a card we no longer have access to. This was not the biggest issue, though. Despite my best efforts to call and fix the problem or at least get an answer on what to do, Crystal proceeded to hang up on me four times because I stated my fiancé did not ask for a refund, instead, asked for an even exchange as the part did not work properly and she gave him a refund he did not ask for. She then screamed at me, told me she would call the police and report me for harassment, even though I was only trying to figure out how I could possibly fix her mistake. Luckily, after speaking with corporate, I was reassured she would be facing consequences and I have fixed the issue with the part and the card. read more