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Sherwin-Williams Paint Store

3.3 (3 reviews)
PriceyPaint Stores
Open • 6:00 am - 6:00 pm
Updated 2 weeks ago

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4 years ago

Paint experts might get the paint you need wrong & still make you pay for their mistake.

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12 years ago

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8 years ago

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Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

(5 reviews)

Dropped off some paint samples from my house and they made a perfect Match with the color . We have…read morealways used this location and today Megan took great care of me . You can trust the quality of there paint . Good customer service .

This particular ( Rowlett store ) was the worst experience i've had on customer service ever…read moreperiod. The clerk had no i help #1 i walked in at 3:30 on a Friday. I was the 3rd customer she was on her cellphone speaker phone talking sounded like a personal matter. While she was mixing paint she said " I'll be right with y'all " A 4th customer walked in waited then left. A contractor in front of us was buying out the store for his paint job so that took a while. Finally when she got to me i needed a paint match for a project at home i was currently working on she said she'd call me when it was done, well i never heard back? So Saturday i called and talked to a new clerk gentleman that said yes she left instructions to get it done but what did it look like? It wasn't ready yet come by in a hour. BTW: While waiting it looked like a a guy with a shirt and tie walked by behind the counter out of the office ( Manager?) and said see ya later this weekend to the clerk uh guess he had better things to do than wait on customers? Or ready for quitting time! I'm not blaming the clerk she needed help in my opinion or maybe Sherwin Williams is so high and mighty with their paint products they don't need customer service skills. What a disappointment!

Roberts Decorator Supply

Roberts Decorator Supply

(4 reviews)

The guys at Robert's have helped us with paint for our whole house. They recently helped us with…read morepaint for our nursery! They have also answered flooring questions when we had them. They are patient, caring, and nice! I would recommend them for any of your needs for your home!

If you're counting on them to provide you with the best paint for your project, you might go to…read moreanother supplier. They are probably okay for professional painters that know what to ask for & have no need for professional opinions. I went there because of buying paint for exterior & interior walls. Only problem with that experience was one question pertaining to ceiling paint. I asked them for their best ceiling paint & bought the only one they mentioned. Turned out it had a very pronounced gray tone & we had wanted a very bright flat white. For this I consider 1/2 my fault for not saying I wanted a white ceiling & not one with a gray appearance. Anyway it cost twice as much as it should have because all the ceilings had to be repainted. The reason I'm writing this review is for two reasons. First I asked them for an acrylic primer that would be the best one to use on new wood trim for doors & windows. I specifically mentioned that I wanted a sandable primer. They gave me PPG SEAL GRIP Interior/Exterior Acrylic Universal Primer/Sealer ( 17-921 ). After spraying the trim & letting it dry for five days, I tried to sand all the trim to make it smoother. After seven hours of trying to sand the trim to make it smoother I gave up. It was not 'sandable' to get a smooth surface. I had to scrape a few areas down to wood & then apply a lot of pressure to remove the primer over a large area to even approach a reasonable smoothness. Second reason When I went in to complain the manager was defensive & arrogant. He also belittled me because of the time I had spent on the internet researching the problem. "So you think you are an expert now because of looking at the internet" "Just because you read comments by professional painters doesn't mean they are right" etc..... He said all primers are sandable. I told him if they don't create a powder & they quickly gum up the sanding blocks. They should not be sold as a sandable primer (especially if it has detail like trim) I think because I was getting pretty upset he chose three gallons of a different primer & gave them to me. As he put the primer in the back of the car he just had to give me another "zinger" about my knowledge derived from the internet. Just for your information, my research indicates that the oil/solvent based primers are typically more sandable than the acrylic ones. Also if you want to use a really good sandable acrylic primer & don't mind paying a little more. Eurolux, C2, & XIM seem to be the one's favored for giving the best results. Finally today I called technical support for Pittsburg Paint. The person I talked to said the 'Universal' acrylic was not a good choice for trim & would result in the sanding media to be gummed up quickly. I suggested that they try to find a way to educate their retailers about which products are better suited for specific projects. Trim, walls, exterior, etc... Total cost to us, about 1/3 of the trim will have to be thrown away or used in low traffic areas. Three gallons of primer ( I won't use what they gave us ). About 20 hours of time more than what should have been required.

Sherwin-Williams Paint Store - paintstores - Updated May 2026

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