Feedback Regarding My Experience - Floor & Decor Store #122, Doral, FL…read more I recently made a purchase at Floor & Decor Store #122, located at 2525 NW 82nd Ave, Doral, FL 33122, for a bathroom remodeling project. At the time of purchase, I was told that my order would be ready for pickup in approximately one hour. Unfortunately, I ended up waiting nearly two hours to receive my merchandise. When my order was finally ready, I was assisted by an employee named Marco and another young employee. Both displayed an attitude that came across as unprofessional and as though they were not interested in providing good customer service. At one point, I even had the impression that they expected me to load the merchandise into my own vehicle, even though loading the customer's purchase is part of the pickup service, as I have experienced at other Floor & Decor locations. What concerned me the most was the careless way the merchandise was handled. The young employee threw bags of Keraflex weighing approximately 44 pounds each into my truck, causing one of the bags to break and covering the entire interior of my vehicle with dust. He also attempted to place a piece of porcelain tile underneath several boxes, which could have caused the porcelain tile to crack or break. When I asked him not to place it that way, he became visibly upset instead of simply correcting how the items were being loaded. After finishing, the employee walked away without even saying goodbye. I want to point out that I originally intended to give the employee a $50 tip for his assistance. However, after the excessive wait, the attitude displayed, and especially the careless handling of my merchandise, I did not feel that the service deserved a tip. I have purchased from other Floor & Decor locations before and expected a much higher level of customer service. Employees working in the pickup and loading area represent Floor & Decor and should treat customers with professionalism and respect while also handling their merchandise with appropriate care. I hope the management at Store #122 will review what happened, including the behavior of the employees involved and the procedures being followed when loading customers' purchases into their vehicles. I am providing this feedback not simply to express my frustration, but because I believe this situation should be addressed so that other customers do not have a similar experience.

My review is based on my experience with our sales person Maria P. She was amazing. She is the…read moremost "mature" person in the store, with a great attitude, great insights, and a genuine interest in helping customers. Her calculations and memory of "our little" project was impressive. When issues arose she was present, willing and able to help. Needless to say the store has a great selection and the values are great, but Maria P. was the secret sauce for us in what was already difficult project! Thank you Maria P.

They have great paint and everything you need for a paint product. The paint was on sale 25% when…read moreI needed it - super. I used the Harmony No VOC paint and it didn't have any odor at all. Very happy with the product. BUT the poor guy working there was there alone on a Sunday with four or so parties of people needing assistance all at the same time. The phone was ringing and he was flustered. They need to better staff their store if they want to provide good customer service.

Clueless! The last two times I've visited, no one could answer any of my questions. The manager, I…read morebelieve his name is David, was absolutely rude and condescending. I asked about warranty and he couldn't tell me. He literally walked away and left me standing there. He should not be managing anything or anyone with that bitter attitude. I ended up leaving and went to the store on Sunset. What a difference! I was helped by Alex who was very knowledgeable and has wonderful customer relations skills. Save yourself a trip and skip the store on Kendall Drive.

This is a great little neighborhood hardware store that has gotten me out of a bind several times…read more They seem to have almost everything in here. The staff is very helpful and will make sure you find what you need. Prices are in line with bigger stores - at least when it comes to the items I've purchased. They're not open extremely early or late like the bigger hardware stores, so be mindful of that - especially on Sundays as they close at 2!

This store is supposed to close at 7pm and we got there at 6:40 and the guy locked the door in our…read moreface and didn't let us in... they clearly don't want to work and don't care about their customers... sad!

I love Williams Sonoma's holiday peppermint bark and had to come in for one before they cleared…read morethem out for the season. Pregnancy cravings were also kicking in ;) I met Alexis there who was very kind and helpful while I was shopping. This location has always been fantastic with having everything always well stocked but, really it's the people who work somewhere that make all the difference in the experience. Alexis was lovely and made my day.

5 or 6 months ago I witnessed an elderly employee talk badly to a group of kids. Outside, a young…read morechild was crying very loudly disturbing the peace. I will not be shopping here again!!

Driving in the area and noticed the Benjamin Moore paint store with a bright red open sign out…read morefront and decided to check it out. Browsed this small but heavily inventoried paint store in Weston, FL, searching for a certain colored white touch up wall paint. They had a ton of colored paint sample strips for an exact match. The employee immediately assisted me in this paint quest. I really need to find a smaller paint can. Plenty of painting accessories offered like blue tape, brushes and pro patch. This store would be perfect for people first buying a house or doing big renovations. Benjamin Moore paints is a huge reputable name brand.

Have you ever gotten a cold vibe walking unto a paint store? Well, that won't happen here. The…read morerepresentative welcomed me and was kind in answering my questions. I was looking for swatches and asking questions about different whites. I'm planning a trip back for samples now that I've narrowed it down to two. I've learned so much when it comes to lighting and undertones. This is going to be my go to spot for paint from now on.

I want to thank Johnny Prietto the Assistant Mgr at Johnson Murphy at MIA airport. I've always been…read morea fan of J&M quality, style and comfortable shoes and accessories, Johnny made me a fan of the company. He knew I was tired, my bags were lost in transit and my patience was worn thin. Johnny's positive vibe and leave it to me attitude made all my perceived problems go away. I walked out of J&M looking good and feeling good thanks to Johnny Prietto. I give J&M 4.5 stars and Johnny gets a perfect 5!

This is a guy store, they have excellent selection of men shoes, belts, shirts and little nick…read morenacks. There is this lady at this location, I am so sorry I don't have her name but she's usually there, who is extremely nice and attentive without being pushy. She always greets you with a smile and is very happy to get you anything you need without complaint or a bad face if you end up not buying anything. If you are looking for good quality men shoes or a gift for that special man in your life, this is the place.