Feedback Regarding My Experience - Floor & Decor Store #122, Doral, FL I recently made a purchase at Floor & Decor Store #122, located at 2525 NW 82nd Ave, Doral, FL 33122, for a bathroom remodeling project. At the time of purchase, I was told that my order would be ready for pickup in approximately one hour. Unfortunately, I ended up waiting nearly two hours to receive my merchandise. When my order was finally ready, I was assisted by an employee named Marco and another young employee. Both displayed an attitude that came across as unprofessional and as though they were not interested in providing good customer service. At one point, I even had the impression that they expected me to load the merchandise into my own vehicle, even though loading the customer's purchase is part of the pickup service, as I have experienced at other Floor & Decor locations. What concerned me the most was the careless way the merchandise was handled. The young employee threw bags of Keraflex weighing approximately 44 pounds each into my truck, causing one of the bags to break and covering the entire interior of my vehicle with dust. He also attempted to place a piece of porcelain tile underneath several boxes, which could have caused the porcelain tile to crack or break. When I asked him not to place it that way, he became visibly upset instead of simply correcting how the items were being loaded. After finishing, the employee walked away without even saying goodbye. I want to point out that I originally intended to give the employee a $50 tip for his assistance. However, after the excessive wait, the attitude displayed, and especially the careless handling of my merchandise, I did not feel that the service deserved a tip. I have purchased from other Floor & Decor locations before and expected a much higher level of customer service. Employees working in the pickup and loading area represent Floor & Decor and should treat customers with professionalism and respect while also handling their merchandise with appropriate care. I hope the management at Store #122 will review what happened, including the behavior of the employees involved and the procedures being followed when loading customers' purchases into their vehicles. I am providing this feedback not simply to express my frustration, but because I believe this situation should be addressed so that other customers do not have a similar experience. read more

My review is based on my experience with our sales person Maria P. She was amazing. She is the most "mature" person in the store, with a great attitude, great insights, and a genuine interest in helping customers. Her calculations and memory of "our little" project was impressive. When issues arose she was present, willing and able to help. Needless to say the store has a great selection and the values are great, but Maria P. was the secret sauce for us in what was already difficult project! Thank you Maria P. read more

Save your time and don't go to this location. We placed an order for delivery from this location and first, the delivery company delayed our delivery by two days. This caused a delay in our installation. Then, once our company began installing the tiles we ordered, we noticed we received two different styles of tile that do not match. We called the store to speak to a supervisor but we have been on hold for at least 45 minutes and no one will take our call. This is completely unprofessional. read more

Floor & Decor - Look closely. The right tile is the correct tone (more yellow) and the left tile is the incorrect tone (brighter, whiter). - Home Decor Near Me - Doral, Florida

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Renata was very helpful, went above and beyond to help us find what we needed. The service was quick and attentive. read more

Renata, the Brazilian is the best! Will do here more often! I love floor and decor and will continue to support the incredible staff! read more

I received GREAT service with Pedro Reyes Design Consultant. Very helpful gave me a few Ideas and options. Very knowledgeable with their products. Walked me thru all of the options I had and gave ideas on colors textures etc. Thank you this is my go to for projects at home. Very happy. read more

Shopping for tile isn't the easiest thing to do. Luckily there's people like Michael (chief team leader) around. He found me lost walking around the back of the store. Quickly came up to me and asked me what I needed. Michael was very knowledgeable he knew exactly what to find. Although the tile that I wasn't looking for was out of stock he quickly located in two locations. One was about 5 miles away and the other was over on the West Coast of Florida. Now that's impressive!!. He located 200 feet of extra tile from his home store back in Tampa. There should be more people like Michael. Sadly I didn't get his last name. I do wanna recommend him though. He had his team in order and was ALL ABOUT THE CUSTOMER. read more

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I'm honestly not sure why this store has such awful stars. I gutted my house and this place has been my second home. I live in Kendall and this is the closest store to my house, so this is the store that I would frequent at. Every time I have been here, the managers, associates, and cashiers have been so helpful. Some even often remember me and remember my recent purchase. I dealt with a lot of different employees every time I went and they were all so helpful and answered all my questions. I wish I could remember everyone's name to give where credit was due. The two I remember was Jenny - who took my first large tile order and she made sure to call me when my order was ready for pickup/delivery. Elvis helped me with picking out my countertops and showed me what they had in stock that had not even been brought to the showroom yet. I shopped around a lot of places and the inventory here is very impressive as well as reasonably priced. I love that they have the prices marked on everything (which you won't find in other stores) so you don't have to keep asking "how much? How much" oh, for this, how much?" I also love how you can purchase as many samples to take home to see if it looks the same in your home and then you can come and return them. They also have a display of almost every tile so you can see how it looks put together and on the rope right corner it tells you what grout they used. The only thing I did wish was that delivery options were a lot cheaper or at least offer free shipping if someone spends a pretty penny. I've bought about $10,000 in merchandise over the past month and it gets expensive to ship every time you make another large order. read more

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Pedro Reyes at the Doral location was extremely helpful and patient , excellent customer service, I highly recommend.

I wrote the CEO an email and the problem was resolved. It's a shame I had to go that far, but I'm glad they took care of it. Lots of lessons learned with this experience. Still nothing. I've called the person "handling" my claim, and left him multiple messages. No one is willing to actually h Unfortunately, my opinion of this store/ company has changed drastically. They sent us 2 different dye lots of tile. I didn't know what that was until after my 1200 square feet of tile was installed; at that point I realized there were varying shades down on my floor. I went to the store, they told me I had to file a claim and that it could take weeks. Here I am 1 month later and this issue has still not been resolved. I can't get anyone on the phone. I'm frustrated beyond belief and can't understand how a large, national corporation can treat their customer this way. Original review: (those were the good old days I picked tile for the floor, the bathrooms, and the backsplash and I love them all. Sergio was very helpful and knowledgeable. He answered all of my questions (and I had lots) with a smile on his face. He was beyond patient with me and I really appreciate that! Overall, it was a great exp read more

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A+ Experience with Claudia. I was so happy with my experience at Floor & Decor last week in Hialeah. I find myself regularly in many home improvement stores and usually I can't find a single person to help and when I find them they are eager to give me what I want and leave me. But this experience was A+ Claudia helps us match our tiles from pictures and helped us measure the amount needed and dealt with us trough an entire FaceTime conference session and was patient and helpful and amazing. I wish all customer service representatives were like Claudia. She even took the time to explain their policy to me and how they take back unused tiles and give you a full refund. She was so helpful and was really looking out for us. I will be back to that Floor and Decor store without a doubt. read more

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We had originally visited the Doral location prior and their customer service was absolutely horrible. We were headed to another tile company when a friend told us to give the Kendall location a try. Thank God we did because Cheryl Singh was MAGNIFICENT! We opened a commercial account and proceeded with our first purchase. If it had not been for her we would not be a patron of Floor & Decor because nobody in that store had any customer service skills either, sorry but it must be said. It's also important to point out that she was very sensitive to my ADA needs. We will definitely continue to purchase from Floor & Decor as long as Cheryl is handling our account. She is truly the definition of superb customer service! read more

I decided to re-do my master bathroom back in Feb 2020. I made an online appointment to see a designer, providing the size & some pics of what was then the current bathroom with a brief description of what I was envisioning. I arrived on time & met with Melissa Laderman on 2/21. She listened carefully and had 3 beautiful samples for my bathroom with my budget in mind. I probably was there for an hour or so and placed the order. Since then, the coronavirus madness hit and all was slightly delayed. I have to commend this young lady as she not only responds to texts with recommendations but does with a smile and always is available to answer questions with the best disposition. Thank you Floor & Decor for having Melissa Laderman on staff. She is a true professional that loves what she does with a bright future. You are lucky to have her. read more

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service is horrible. they'll ship the wrong orders, sell you different colors of tiles and nobody ever answers the phone. not sure how they are still in business. never again. go to Home Depot or to a better store that will appreciate your business. read more

Floor & Decor - Waiting on hold for ever. - Home Decor Near Me - Doral, Florida

The worst Floor&Decor store, the costumer service is awful. I tried to avoid this store read more

So you purchase your beautiful tile because yes granted they do have gorgeous tile. Nothing special that you cant get anywhere else but its clean and pretty. Then you go to pick up the tile. 2 hours and waiting for them to bring the tile. And that's after showing the receipt to the pick up desk. Picture was taken at 1040 in the morning. I had a contractor that wouldn't deliver my tiles because the store takes too long to bring the tiles. Floor and decor will only deliver the tiles curbside I'm in a highrise so that doesn't work for me. read more

Floor & Decor - This picture shows the entire loading dock and not one person is getting tile or supplies loaded into their vehicle. - Home Decor Near Me - Doral, Florida

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To be honest this floor and decor has helped me beyond belief. I walked in stressed and without a clue on what I needed for my bathroom. The staff went out of their way to find the right combination (tiles, grout, accent pieces). I went multiple days needing help with the design and the material to redo a master bathroom and at ALL times they stayed after closing time and assisted me with understanding. Their customer service skills are exceptional to say the least. They assisted me with great disposition and made me feel comfortable with every question and concern that I had. Nicolas Brian is extremely helpful and personable besides having much patience. Maria Carolina Amaya is a great decorator that helped us reach the ultimate decision. Jadivia Solozano assisted me over the phone to make a final edit to the order with the upmost edict. Elvis, Reynaldo and Raquel were courteous and helpful even after the store had closed. I am appreciative of each of these employees for assisting me as I had limited time to make the right decision and they all made this possible. read more

That's my husband getting his own tile because they have an empty store but no one around to help the few costumers they have and let's not speak about the amount of damaged tile in the order. Honestly never coming back here. Super disappointed with te service. read more

Floor & Decor - Home Decor Near Me - Doral, Florida

My husband and I had the absolute BEST experience and Floor & Decor, Doral location. Jessica was the associate who assisted us. She is friendly, considerate and kind. She went out of her way not only to show us options but also to locate the materials we needed in other locations. She facilitated the entire process. A+++ Outstanding! read more

I designed two bathrooms at Floor and Decor with Paloma. She guided me through the entire process and was of great help. Her designs were modern and elegant. She provided great customer service and would greatly recommend her! The store is also very beautiful and organized. Will post photos when bathroom is done :) read more

Floor & Decor - Sketch of bathroom - Home Decor Near Me - Doral, Florida

Trash. Nobody helped when asking for help 6 times. I asked "can you help" and they replied with "we're busy" SIS WHAT. All of ya'll are busy? Never coming here again. read more

I am a single guy and needed to remodel both bathrooms in my house. I don't know much about bathrooms and I was very annoyed with the process, until I had the pleasure of meeting with Bianca the designer at this location. She was amazing! She was very patient and made sure to explain everything I needed. My contractor was a pain and I had to bother Bianca several times but she was always so nice and cooperative. She helped me pick the full setup for both bathrooms and they came out amazing!!!! Everyone that has walked in my house has complemented them. I will upload pictures soon!!!! I need to build a new bathroom upstairs and i will certainly be going back to Bianca. read more

Went in with my interior designer looking for porcelain tile for my balcony and kitchen. At first we thought we were on our own wandering this big warehouse. Then we found David Fernandez, a rare gem! He listened to our request, and took us around showing us his recommendations. He knew the inventory, styles, and pricing. He was passionate and confident. David made it a seamless experience, providing a customized quote for my entire project, sent via email. I have since used that quote to fulfill my order online. I highly recommend David and will be going back to him for future projects! read more

Most horrible experience in my remodeling phase. I was told by the most helpful manager (Karina) to wait for the interior designer, since she would be the best in assisting me. The interior designer (Paloma) informed she would be there shortly and be readily available to assist me. After waiting for 50 minutes, the "interior designer" told me, in the most rudest underlying tone, "I just want you to know, I was at lunch." I simply walked away and I'm just thankful that the very polite and helpful manager (Karina) assisted me and was beyond apologetic for my experience. Just be aware- some employees aren't there to assist you, but others are. Thank you, Karina, for making a negative experience a positive one. Steer clear of some of the "interior designers." read more

It was a pleasure shopping at Floor& Decor, I was attended by Pedro and Candida. They were very professional, knowledgeable and caring. They took the time to listen and patiently help all our needs. Will definitely recommend shopping here. read more

First, walking in to Floor & Decor in Doral, I was warmly created by friendly faces and asked if I needed any help. I let them know what I needed and they called for someone that could come and help me. Franz Joseph came to our rescue and answered all my questions and was very helpful knowing the quantity of items I needed. I was able to order the items I needed in confidence. I recommend this location if you want large selection, friendly people and helpful assistance! read more

spent 30 minutes shopping and over an hour waiting for my order to be put in my truck. SLOW MOTION once they have your $$$$. read more

Nicolas is a phenomenal rep here and spent hours helping me pick each and every tile for my house. He was patient, knowledgeable and had great advice. read more

We Walked in looking for ideas for a master bathroom. So many options, so many styles to match with a tile we had fallen in love with on their website. We were greeted by a cashier by the name of Juana., which was very nice in assisting us. We began looking around for matching items and found a young man by the name of Sergio Allue which was extremely helpful in guiding us through the whole process. He gave us some great ideas for a more clean, seamless and polished look! We walked out so happy that our master bathroom is coming together and will look just like we envisioned. Thank you Sergio it was a pleasure. read more

We visited Floor & Decor today to get some tile. We were helped by Elvis the store manager. I have to say we were very happy with him he was patient, courteous, and very profesional. It was a truly a wonderful experience. Thank u Elvis we need more people like you! read more

If I could give this store a negative rating, I would. Very few employees in the store . I went in with my tiles looking fit a match for the bathroom floor. Not one employee I spoke with new the anti slip rating of the tiles. The man in the bathroom tile area said it was on the box- it's not; but he didn't know which were the more anti slip resistant ones I spent over 1 hour at the pro counter and they couldn't tell me!- While there, my sample went missing. No one would help. After waiting an eternity for the manager to call the pro counter so someone could look at the camera footage-- Finally Nicolaus went to look at the security footage and after 30 min comes back with nothing--"the camera doesn't have fast forward so it takes a long time, but He said he would continue to look through the film, and promised to call me that evening. ...... still waiting for the call Horrible employee service and knowledge. Now, I have to eat another day just sitting there while they look at the footage because obviously not willing to do it unless they're pressured read more

if there was no stars thats would I would like to rate I had an issue with my order and the manager refused to talk to me about it I didn't want compensation just for the order to be fixed read more

Unfortunately I'm updating this review for the worse. After my first experience I was thrilled to return to this location but overall it's sad to say there's never any help. The employees were not welcoming and seemed bothered to be asked questions. I made a purchase a bit over $6,000 her and when I went back for help no one was to be found. I then asked an employee for help and she said I had to find someone myself because she had no radio. Very unprofessional! The only reason I kept it at 3 stars was because of the first time, and because at the end of the day when I did find help he was amazing (Elvis) They should be thankful they still have employees like Elvis there. He was very helpful all day. From the moment I called earlier that day and when I actually asked for help. Thank you Elvis ! First timer and I have definitely recommended them already. They don't always approach and greet you but when I needed help they were definitely there. Very friendly staff and affordable ! Everything was very easy and simple to find. The cashier was very friendly as well and explained their payment plans available even without us asking. We used them for the bathroom and we will definitely be back when it's time to remodel the entire house ! read more

Unbelievably TERRIBLE and POORLY MANAGED. Ordered my tile online, even called the store directly to ensure they had it in stock and ready for my contractor to pickup. Got the email confirmation that it was ready to be picked up. Contractor drove an hour and a half to pick up but it was nowhere to be found. The store manager spent (wasted) three hours of my time scurrying around looking for it. How do you lose tile?? I had my entire house planned around this tile, which is now discontinued. Not to mention the terrible experience we had just trying to apply and use their store credit card. Don't bother with that either. Just because you have 'good prices' doesn't mean you should perform so subpar. No price is that good. SO UPSET. WILL NEVER EVER SHOP HERE AGAIN. read more

Wow! Wow! And Wow! From the very first point of contact I have been beyond impressed with the service I have received from Floor Decor's Designer Paloma Guilamo. She is very talented, patient and professional. She transformed my four bathrooms into the high end luxurious baths I was looking for. Paloma made it super easy to make selections from a variety of tiles and ideas I envisioned. She went above and beyond to accommodate my schedule and added every extra thought I couldn't imagine. She blended comfort and style to create a showcase reflecting the surrounding beach style of my property. She is an absolute pleasure to work with and her service was unbelievable. I would highly recommend Paloma to anyone as really listens to her clients in every way and her design ideas are beautiful!! read more

I was very impressed with the professional customer service of Kaelyn. After I completed a recent job, I had quite a few boxes of unopened material. I looked everywhere but could not find the actual receipt. I went into the store, expecting to perhaps not get a refund and have to haul my flooring home. Kaelyn was great; with my phone she pulled up my account and I was in an out in about 4 minutes with a full refund. Thank you for great Customer Service Kaelyn. I will be back soon! read more

Annette F... I am having the same issue.... It's been over 2 months ! And still nothing. My entire house is gutted. My tile is actually faulty, and it's been checked by a certified tile inspector. We bought 3 pallets and the first one was fine, so it was completely installed. Now they won't pay us for the waisted material and installation because we installed to much flooring !!! As if we were supposed to know the 2 remaining crates would be damaged, but wait that's not the worst, we actually gave them the benefit if the doubt and swapped out the 2 crates 2 extra times and they are all damaged tile. Myriam gayoso will not answer emails and rarely picks up the phone... I am so sick and tired of this !!! I think I might have to look for an attorney. read more

I feel like driving to the store and strangling someone! Service in this store is beyond poor. Finding someone to help you is close to impossible - took us almost 20 minutes and the store was relatively empty. Made a purchase and canceled a portion and after 4 days the refund still had not registered in my bank. Called the store, got put on hold so i put my phone on speaker and decided to wait, twice. Fist time - 25 minutes, second time- 30 minutes. I called corporate and they said refunds take approximately 10 business days, which is ridiculous. They then said they would transfer me to the local store to confirm the refund was processed... and i went back the eternal hold. They finally picked up, asked me for my order number, and put me back on hold, for 35 minutes! They have decent prices but very low quality people and horrible service! You get what you pay for. Went to a competitor - everything went smooth - never going back to F&D! read more

Floor & Decor - Home Decor Near Me - Doral, Florida

Spent 30 minutes trying to find someone to assist us. Complete waste of time. Need to get more staff. Can't just focus on price without assistance. read more

This is our second time coming here for tile and I have to say that not only do they have great selections, But the customer service is outstanding!! We had help from Josie, who had great advice and helped us throughout the whole process, from selecting tile to finding the best delivery options. She made our experience a lot less stressful than we thought it would be. We will be coming back next month when we start remodeling our guest bathroom. read more