This is a phenomenal hardware store. The store doesn't look like much from the outside but in…read morereality it takes up three city blocks. They are likely to have whatever you need and tips on how to use it. We received many offers of assistance and practical advice. Prices were reasonable. This store has been in its location since 1926, they told us. It's clean, well-organized and up-to-date. What a find! A TRUE hardware store.

They have things nobody else has locally. So, I will find it on line. I purchased a $3000 entry…read moredoor for my home. The purchase was made on a contractor's account. The finish on the door was 3/4 good, but 1/4 like it was sanded with a brick. I reported it Immediately to the contractor, who sent photos and reported to Wilburn. A month passed with no response. Finally, I contacted the sale person myself. I was told that I should contact the distributor. The distributor said " they can't lose money on the sale" and offered no assistance. I was then referred to the manufacturer (Hoelscher Weatherstrip), who said it is the distributor's problem. I called the distriburor, Central Woodwork, who said, you have to contact Wilburn Hardware, and offered no help. I contacted the owner of Wilburn, who said, I should not have stained it myself (after their salesman said I should) and sometimes these irregularities happen. Of course they do when you substitute a brick for sand paper or drag it through a parking lot. They did not offer to inspect it in person or offer any remedy to fix it. The owner's only rebuttal was that I still owed for the door I had paid for on delivery. Essentially Wilburn Hardware has NO service after they take your money. I will not do business there again. Next stop, BBB.

I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

Lovely old time hardware that has a little bit of everything and better than expected quality!read more

They have knowledge staff that can offer advice and have a large selection of products .read more

Big time Christmas Spirit!!! I love this store... the gift store is amazing and the garden center…read moreis fabulous at spring time and the holidays!! This year especially it is filled with beautiful plants.. wreaths.. Christmas cactuses of all colors and an array of holiday items that make it well worth your time to explore ... make sure you grab a cart on the way in. Men love the hardware store and my husband knows to shop the gift store for me at Christmas and birthday time! I have never left empty-handed Check it out!!!

This Home Depot is hit and miss on inventory. It seems like most things I need I need to go West…read moreKnoxville or order on line. What this store is good at, the most part, is customer service. The staff is friendly and courteous. The ladies at the return desk are always helpful, even when I return items without a receipt. On Saturday September 20, 2025 I had to get six 90 pound large pavers. As I struggled to lift and move them to the cart I noticed a Home Depot employee standing 25 feet behind me, kind of hidden in a corner. He was standing there holding two orange flags. There was no forklift in the area so I don't know what he was doing. What I do know what he was doing was watching a 68 year old man struggling with these pavers and not offering to help. After paying for the pavers I rolled the cart to my truck dreading lifting them up. Out of nowhere a Home Depot employee showed up offing to help me. He introduced himself as Nick. Nick was extremely friendly and respectful . He helped me lifting these pavers. When done he shook my hand and thanked me for shopping at Home Depot. Great job Nick.

Terrible customer service which is unusual for HD in general. Not helpful and matter of fact making…read morethings difficult.

I went into this location looking for a specific stain they sell. Since they did not have it in on…read morethe shelf, they made one up. I would have thought it would have been the same price, but it was not; it was more! But I needed the stain. I returned less than weeks later and asked for the stain again, giving them the can with the formula. I was then told it was even more than what I had paid. After telling them that, they did give me a discount but it was still more. Both times I was not greeted. There is a lot of chit chat going on between the workers.

With COVID restrictions being the new normal, I don't get out and about much, which in a way is…read moregood because I've been busy as a beaver checking off the "Honey-Do" lists. And, it's being noticed too! Anyway, I needed some paint for a home project. I called ahead, gave them my order, paid by card and drove to the store. They had a note on the door to call and after I did, they brought the can of paint out for me. Three weeks later, I needed some more. I called ahead and they said they were now allowing walk in customers, so I drove there to pick up some more paint. When I entered the store, I was greeted by a young man wielding a disinfectant spray bottle and disinfectant wipes. His job was to clean the door handle every time some one entered the store. I thought that was pretty amazing. All employees in the store were wearing masks and gloves as well. I felt as comfortable as I possibly could, given the current safety restrictions. Anyway, it took them a little time to find my order, but once they did, it was done in a matter of minutes. So if you need some paint, don't get shook up, get to this store and let them do the shaking. You'll be glad you did.

Contracted with Daughter's Painting to paint home interior. Picked out three paint colors - one…read morefor the living room and stairway, the other two for the master bedroom (included an accent wall). When they finished, noticed that bedroom was painted the same color as the living room. They came out to correct and painted the bedroom the right color ... except for the closets. When asked why the closets weren't updated with the rest of the room, I was told they weren't included in the bid. To be clear - the closets were painted - the wrong color. As I went to pick up paint supplies to paint the closets the same color as the walls, I was inspired to write my first yelp review. Hope you found it useful.

We loved Daughters Painting! They have painted 2 of our homes and we highly recommend them! They…read moreare quick to respond and easy to work with.

Don't judge a book by its cover!!Was very surprised, saw two young men at the counter was thinking…read morethey were just place holders, but wow they were awesome, knew the paints, face great advice and suggestions and great attitudes, great customer service - the ONKY negative was on the company how can you not do paint samples? Had to go to Lowes to get samples but..... We will come back and buy from you because of the young men

Angel was great to work with, when she was not positive about something she called someone else…read moreinstead of guessing. My experience was a great one and I will return. Much better than the big box stores close by in every way!!!

It's such a relief to have found a painter I can trust. I feel comfortable hiring Mark for those…read more"nice to have" projects that aren't urgent but still make a big difference. I'd been putting these off for ages, and probably would have kept postponing them forever until I found Mark. This time, he repainted some old porch furniture in a fresh green shade, and it completely transformed the weathered pieces into something that looks brand new. It's the perfect way to revive years of yard sale finds. Now I can't wait to go treasure hunting at more sales! The pictures limited my text. Here's what I wanted to say about the pictures. Anything green in the photo was freshly spray painted by Mark, and it completely transformed my old furniture, and it looks brand new. What better way to save money than finding well-made pieces at estate sales and having Mark repaint them? I get higher quality furniture at a fraction of the cost, and with the savings I can easily afford to hire Mark, and still have money left over. Reuse, repurpose, and let Mark refresh it for you. Bargain hunting at estate sales is so much more fun than paying full price at a furniture or patio store. At this rate, I'm going to need a bigger porch!

I have hired Phinal Coat Painting (Mark Haskins) for many jobs, both big and small, over the last…read morethree years to prepare the houses I am listing for the market. He is fair and easy to work with. He's always on time and does good work. I give him my highest recommendation.

I learned about Farrell Calhoun from a local painter. He claims their paint has better…read morecoverage/quality and lower prices than the big names like Sherwin Williams & Benjamin Moore. So, I gave them a try for some interior painting in my house. The paint looks good and seems to be high quality. My understanding is Farrell Calhoun is a Tennessee-based brand that's only in the East/Southeast and they don't spend much on marketing. Overall: This is a good choice for quality paint at an economical cost.