Helpful to the 10th degree…read more Walked in with a list my husband sent me with and was guided and helped through the entire store. I also have the pleasure of being short, so the associate retrieved a shovel and clamps high up for me. Answered all my questions and set me up with my new favorite for life, garden hose. This has my business for life when I shop in the Knoxville area.

Elder's Ace Hardware in Bearden is just like an old hardware store. They don't have nearly as many…read moreold nuts and bolts as Parker Brother's used to have but they have that sense of service and knowledge to help you with your next 'Do it yourself' project. They have a good selection of grills and edgers for trimming around sidewalks and patios. They also have lots of lawn and garden supplies including fertilizer, seed, mulch and more.

Love this store.... it has wonderful consignment nooks ... set up with ideas to assure you a little…read morechange at home might be needed!!! Friendly warm staff and great great prices.... A MUST BROWSER!!

I absolutely love this store. It's kind of hidden and looks like it's part of the Benjamin Moore…read morestore next door. Many vendors with wonderful selection of new, vintage and antique furniture and decor. The customer service was fabulous. The lovely lady at the front even gave me information about where I could find pink depression glass!

Absolutely exquisite work, attention to detail and friendly, fair and trustworthy staff. They…read morestarted my job quickly and it turned out perfectly! Highly recommend!

My new kitchen looks amazing! I wanted a unique backsplash, but tile that wasn't too trendy…read more Ashley helped me find exactly what I was looking for. Highly recommend Exact Tile to create your own space.

I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

Lovely old time hardware that has a little bit of everything and better than expected quality!read more

Has decent tools for the price point. Wish they had signs saying where things were located, it is…read morehard to find what you are looking for most of the time. The staff are friendly so that is a plus.

AVOID!! BEWARE!! I would give this location ZERO stars if Yelp would allow. This location STINKS /…read morehas gone "down the tubes" since my first review of 5 years ago and literally needs almost the entire staff simply replaced. It has been that way for about the last 3 years. HFreight (as a company) is still OK, it is just THIS LOCATION that SUCKS. It has gotten to where I avoid and dread having to go here (only when I have no other alternative) because MOST of the employees (ESPECIALLY THE GM and most managers) have THE WORST ATTITUDE about making things easy for customers to buy here and NEVER try to see issues from the customers eyes. I hear stories about how managers at many other HF locations are flexible and chilled out which makes me wonder what is up this locations A*s?? Maybe the location does the most business because of location so they just don't care? The managers actually seem to find joy in NOT BEING FLEXIBLE about almost anything. See a damaged item and want a discount? The answer is ALWAYS a fast NO (but not at other locations)! As a matter of fact, this staff's favorite word is "no". If a manager is reading this... stop and think for a second how much MORE business your store could do if you actually tried to make your customers repeat purchase / go to your location on a daily basis (instead of making them go out of their way to do business at other locations). Every time I go into this place now, I literally talk to my self saying things like "I hate this place" and "I am never going to come back here again". How do I know it sucks??? Go into this location and interact with employees and Managers and then go in the Broadway location... you will QUICKLY understand what I mean!!

They like to close registers BEFORE closing time!! Literally 30 min before closing and there were…read more7 people in line. YET... self checkout closed. 1 line open.

Visited the Kingston Pike location this afternoon and want to recognize an employee. Jenny looked…read moreup a item for my mower took me where it was on the sales floor. She also asked if I needed any other items I replied yes & took me to get a Home Depot bucket and glue traps. What a great employee you don't find many like her anymore that give true customer service. Thank you !!

I deal primarily with Jay and Wayne. EVERYONE at this store is top notch, know their business and…read morewill work with you to get the metal you need for any project. The prices are fair, the guys in the back that cut and fill the orders are friendly and helpful and all the staff in the front office are excellent. I drive over 25 miles to get to this store and it is worth the trip every time. Kudos to Wayne for running a fantastic store!

Very nice and extremely helpful. They found exactly what I…read moreneeded. I didn't expect them to also cut the metal I needed to size.