Helpful to the 10th degree…read more Walked in with a list my husband sent me with and was guided and helped through the entire store. I also have the pleasure of being short, so the associate retrieved a shovel and clamps high up for me. Answered all my questions and set me up with my new favorite for life, garden hose. This has my business for life when I shop in the Knoxville area.

Elder's Ace Hardware in Bearden is just like an old hardware store. They don't have nearly as many…read moreold nuts and bolts as Parker Brother's used to have but they have that sense of service and knowledge to help you with your next 'Do it yourself' project. They have a good selection of grills and edgers for trimming around sidewalks and patios. They also have lots of lawn and garden supplies including fertilizer, seed, mulch and more.

We set off a couple of months ago to prepare our home for the market. One big job was to paint it…read moreall a neutral color. Our initial attempt and advice was a huge waste of our time. We returned that paint and went to our local SW. We were greeted well and then lead on to the CORRECT path for our needs. They even tinted the Kilz we bought at the other place for us. The employees were so consistently friendly and helpful. Actually the last gallon we called ahead for, he actually had me pulled up and ready to go from my caller ID. The only thing that kept me from the 5th star was how late they open on weekends and the website hours showing a different time. WOULD HIGHLY RECOMMEND!

Skip the big box stores and shop local. Elder's Ace had exactly what I needed - some bits and…read morepieces to do a quick repair inside the Sprinter van. It was easy to find the hardware and the tools sections, make my choice, and pay for it. Great service, fabulous selection. [Review 1197 of 2024 - 513 in Tennessee - 22220 overall]

I just wanted to add that I love this store. All employees are so helpful and treat you with such…read morerespect. I am in this store at least 2-3 times a month and always have a positive experience. They are so kind. Today I witnessed two employees handle an angry customer, and they were so professional and treated him with dignity. They are truly a wonderful group of employees and I am grateful for them.

Has decent tools for the price point. Wish they had signs saying where things were located, it is…read morehard to find what you are looking for most of the time. The staff are friendly so that is a plus.

AVOID!! BEWARE!! I would give this location ZERO stars if Yelp would allow. This location STINKS /…read morehas gone "down the tubes" since my first review of 5 years ago and literally needs almost the entire staff simply replaced. It has been that way for about the last 3 years. HFreight (as a company) is still OK, it is just THIS LOCATION that SUCKS. It has gotten to where I avoid and dread having to go here (only when I have no other alternative) because MOST of the employees (ESPECIALLY THE GM and most managers) have THE WORST ATTITUDE about making things easy for customers to buy here and NEVER try to see issues from the customers eyes. I hear stories about how managers at many other HF locations are flexible and chilled out which makes me wonder what is up this locations A*s?? Maybe the location does the most business because of location so they just don't care? The managers actually seem to find joy in NOT BEING FLEXIBLE about almost anything. See a damaged item and want a discount? The answer is ALWAYS a fast NO (but not at other locations)! As a matter of fact, this staff's favorite word is "no". If a manager is reading this... stop and think for a second how much MORE business your store could do if you actually tried to make your customers repeat purchase / go to your location on a daily basis (instead of making them go out of their way to do business at other locations). Every time I go into this place now, I literally talk to my self saying things like "I hate this place" and "I am never going to come back here again". How do I know it sucks??? Go into this location and interact with employees and Managers and then go in the Broadway location... you will QUICKLY understand what I mean!!

Today we experienced the rudest employee we've ever had the displeasure of meeting at any hobby…read morelobby. We almost put all our things down and left. Next time we will drive out of our way to go to a different store. The checkout lines were insanely long, aisles were closed off for stocking and it was so busy you could barely move. We don't need a rude front end manager on top of all that making the whole experience even worse. Do better.

Today I really needed a shelf for my office. I looked to several places, and I really didn't think…read moreI would find what I needed at Hobby Lobby. I was wrong! Not only did I find just the right size, it was a fantastic price too. One employee really stood out for me and that was the young man Michael who put the shelf on a flat bed cart for me and waited patiently while I stood in a super line line. He was so kind in helping me get it into the van that I would have tipped him had it been allowed. Today was a crazy day at all the stores I went to (not sure why it looked like the last days before Christmas!) Michael was a joy and the shelf is just what I wanted.

I've bought here since they were on Broadway. The staff is knowledgeable and offer great service…read more Recently they helped me with a really tricky project, helping me get just what I needed by testing a stain on my wood sample and then custom mixing a stain to get just the right product to complete my project. . Don't know why anyone would shop for paint or supplies anywhere else!

I come here for 1Shot Sign paints. They are pretty much the only place that carries them for hours…read more Very friendly staff and clean store. Always helpful with any questions.

Building a new house and choosing tile had been the hardest decision. This tile store was had all…read morethe answers to our tile struggles. Brett had been the absolute best at solving all of our problems! His knowledge of tiles, what tiles are available, how to get additional tile and all the needed extra materials- he knows it all. He even took personal notes on everything we originally ordered so he knew what would work with our previous orders. Now, a simple phone call and he knows exactly how to get what we need. We have been helped by a few other people at this store and all have been helpful. Such a wonderful store.

MAX (THE STORE MANAGER) was a great help. Very courteous and knowledgeable. Will go back based on…read morehis service.

Fair prices. Great selection. Customer service the best. Have been in area for many many years and…read moreknows the business well. Thank you

Stormer's Hardware Recently moved nearby and have learned…read morethat this place is the place to go to get things done quick! Example: when my main house waterline got a leak in it, I removed the leaking section and took it into "Dusty' who works at the store. Literally within SECONDS he had all the pieces I needed and gave me some tips on how to reinstall them. It all worked perfectly - no more leaks, no expensive repairman. I now know to forget all the big box stores, all that will do is make you waste time! If you want REAL service you should go here - these guys know their business and will actually help you get something done. From now on I'll go here FIRST.