The only place to match our house paint then years later have us in their system so we can buy more…read moreno one does that. over heard some crazy things about covid by their employees which wasnt appropriate at the work place but other than that great store

After three weeks of unanswered phone calls, messages and an in-store visit,…read moreI have decided to write this review if for no other reason than to feel better after venting. A few years ago, I purchased over 20 gallons of Ultra Spec paint from this location only to discover that it started peeling in less than 5 years. I shared this information with the store manager and he told me this paint should never be recommended for painting steel pipe. I was then given a contact name and number for a Benjamin Moore representative who could tell me why the coats of paint failed. But again, after numerous phone calls and messages, no one returned my calls. In fact, when I was in the store today another customer overheard my complaint and agreed that this representative was worthless. So it appears this particular paint store has no interest in standing behind their products, especially the ones they recommended for my use. Terri W. 9/23/24

Home Depot in Shawnee is always a great experience. The store is easy to navigate and everything is…read moresimple to find. The employees are helpful and friendly whenever we need assistance. We especially love the kids workshops, such a fun and great activity for families. Highly recommend!

FPO has a project that needs 1" pine dowels. No one Home Depot location had enough stock and…read moreapparently inventory transfers don't exist anymore. So, we've been to two HD in two days, three times, Miriam once and Shawnee twice. We came to Shawnee to pick up nine pieces last night. Came back again today because the HD POS system is wonky and assigned the same sku to different products so they sold the wrong type of wood. Talking with a lumber employee, he tried to help but had to call his manager. Her reaction was, the inventory is mainly managed by the vendors, it could be different stock based on area, and a couple other excuses that I eventually tuned out. The end result was,"Sorry, we don't have what you're looking for." The end. Now we're on our way to another Home Depot that may or may not have what we're looking for. Why drive to find out? Because dealing with Home Depot on the phone causes worse aggravation than a field trip to Olathe.

I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

Good place to shop for just about everything.......I've shopped there for years, and the is very…read moreknowledgeable

I recently took a beloved halogen task lamp in for repair. Although others had said it might be…read moreimpossible to fix, John analyzed it , and took care of it promptly! Because it is irreplaceable, this meant the world to me. And the charge was so nominal! I also enjoyed shopping there. It seems more inviting than other hardware stores!

The employees here are completely incompetent. if you want to run in and grab something, then…read morefine. Do not ask for help or a question. They without a doubt will screw it up and it will end up costing you. I'm now a Sutherlands customer.

When I Really Need a Hardware Store!…read more Living exactly one mile from a Home Depot it is pretty logical for me to head there when I need something for a home project. But when I really need something that is critical to finishing a project or a home emergency (like a specific size washer, actual plumbing supplies, or even the correct "bit" for my rotary tool) I go the extra mile to Westlake Ace Hardware. No, it is not a "home center" it is a "hardware" store! It shares a large parking lot in a strip mall on MO 291 North, across from the Lee's Summit Historic Cemetery. You are welcomed in through their large assortment of out door plants just outside of the door, and a serious selection of high quality grills and BBQ supplies, then the really "important" stuff lies behind that. Row after row of hardware! Not the prepackaged assortments of washers, screws, hinges, but individual washers, screws and hinges! Come on, do you really need a dozen 10 mm bolts or just one to get your back on the road? Or how about that spacer for your envisioned improvement to your lawn tractor? And then is the replacement rotary switch for your custom headboard going to be found in the plastic bagged parts of a normal home center? If there is any doubt, Westlake Ace Hardware usually has it, and staff that understands you pain and where to find the cure. From replacement door keys, to the proper paint brushes to use with the special paint you finally found for that perfect room color, Westlake has always come through with either what I needed or a recommendation for a replacement item that might work better or is lower in cost. I know that when I go there I am not looking for fancy packaging, but the "thing" I need. Westlake is my port-in-the storm, and sometimes my salvation when I am at a loss to finish that important project - and at a reasonable cost

Great place for quality paint at a reasonable price. Friendly helpful staff. Will definitely be…read morereturning for more paint soon!

New year, new house project and Floor & Decor continues to be our "go-to" store for flooring and…read moretile. Upon our most recent visit we discovered they now offer quartz countertops and cabinet handles/pulls. We have visited all the local big box stores as we are remodeling our kitchen, but Floor & Decor not only has the best selection, but the best pricing as well. Throw in some incredibly knowledgable staff, and we are SOLD, once again. We continue to save time and money by shopping here. 100% once again.

We are in the middle of a kitchen remodel and have been to all the tile shops in KC. Without a…read moredoubt the best costumer service was from Sarah at Floor and Decor. She took time to listen to both my husband and myself to help us find a backsplash that would work for our project. We can't recommend her enough. She will be our go to person for tile projects from now on. Thanks Sarah!

MIXED REVIEW Explanation will follow. I was quite happy and…read moresatisfied with the way both the local store and the corporate messaging handled my issue. However, the delivery company they use (I believe it is Door Dash) was VERY lacking. As in on the 3rd day I had still not received my "same-day delivery" and I had prepaid a nice tip for the driver. I was online shopping for some kitchen items I needed to replace. I was planning on either going to the store to pick it up or do curbside pickup. Once I had reached a certain amount an ad popped up for free same-day delivery. Why not, right? It's less than three miles, so I was not concerned about a delivery holdup. My order confirmation arrived at 10:31 am. I clicked tracking and the message read that I would have delivery by 9 PM Monday evening. No delivery on Monday. I messaged the automated system and they checked my order and eventually connected me to a customer service representative. He checked my order and told me it was released and was ready for the currier. I was not overly concerned once I heard that and assumed I would receive it on Tuesday. On Tuesday in the early afternoon, I had still not received my order. I called the store directly and they told me the entire order indeed had been processed and was still at the store. I asked if they had drivers delivering that day. I was told they did and it should definitely arrive in Tuesday. That evening I returned home about 10 PM. No package. I checked online to make sure I had not missed a delivery. Again I was connected to a customer service rep who looked up my order and said it should be ready and I could expect it the next day. On Wednesday I had some errands and stopped by the store and checked my order. The young lady at the return / customer service desk contacted someone who checked abs said the package was STILL at the store. He retrieved it for me. I mentioned that I had pre-tipped the delivery and would like to get my money returned as it had, in fact, not been delivered. I was put in touch with a store manager who was gracious and returned my tip. Everyone I dealt with at the store was very kind, patient, and understanding. One of the nearby cashiers said they had a woman just the day before with the same issue. I would NOT recommend trying the same-day delivery as the company they contract with (Door Dash) does not appear to be very reliable. Henceforth, I will either do curbside or in-store shopping. .

I was only in for a little bit but was surprised how unpleasant everyone was. The customer service…read morelady had a bad attitude, and even a guy who I think may have been a supervisor or manager. I never come to bed bath and beyond and this visit will keep me from coming back. At the very least, try a different location.