We bought a new house a few years ago, and have slowly been painting each room. Each time we take on a new room, we stop into this shop for swatches and expert advice.
The folks that work here are professional, courteous, kind, knowledgeable, and patient! Today I came in a little frazzled because I had tried to get some swatches the previous weekend and the store was packed with other people doing the same. The previous weekend there was one older woman customer who was passively aggressive rude and blocked several others from accessing the swatches she was standing in front of. Literally, every time anyone reached for a swatch, she blocked the way. I don't know how her husband didn't check her. I waited 15 minutes and then gave up.
When I came in today to get the swatches I needed, a woman working there came over and asked if she could help me; she gave me great advice about the Sherwin Williams design services, told me about the big swatch stickers, and was so sweet and kind. I've been to this store so many times and the staff is always top-notch. Once I came in during terribly bad weather and a young man was working the counter, he came in on a weekend day early in the morning during terrible weather to work. That sure tells you about the level of commitment this store provides.
Also worth noting - the paint we get always matches the swatch perfectly. The paint colors are calibrated expertly. if you ever run out of paint halfway through a project you can feel confident in buying another gallon and know that the colors will be exactly the same. read more