First, the hours on yelp, Google and even Waze are incorrect. This store closes at 6 pm daily, not…read more7pm as it states. I left work early today and drove 45 minutes out of my way to get here by 6:15, which the store had already closed. I had called 4 times throughout the day to confirm times and also to answer questions about anything I needed to bring with me, but was unable to ever speak with someone over the phone. We are getting ready to paint the interior and exterior of a 3000'ft home. And unfortunately, simply due to their hours of operation, I'm going to have to take business elsewhere. Very disappointed in this, as I had heard great things. As a small business owner myself, I understand the importance of cutting costs by shortening hours of operation; however, please do your due diligence to let potential customers know! I wasted my time... nothing worse than that.

The excellent customer service of employees Jose and Brandon should be a playbook for all…read moreemployees at this location. I witnessed and experienced the helpful and knowledgeable professionalism of these employees today and I was able to purchase the item I requested without any intimidation because I am a homeowner with inquiries and not a contractor. Thanks again Brandon and Jose.

I am so glad that Home Depot and Lowe's have gone to self check out only. This has brought me to…read moreyour store more often and I must compliment you.. Friendly courteous helpful sales people amazingly good nice friendly cashiers. I more than likely will be doing all my hardware business as many friends of mine now will at your location. I came to those other 2 stores to shop and what I found were a bunch of people standing around in a huddle yapping and yapping and yapping, at the self check out yet no register's open.

All around great service from Alan in the paint dept. You can't get that in big store chains…read more Thanks for giving me that caring down home feel.

ACE IS THE BEST!!! Ace is usually my go to for hardware supplies, but they were closed on Sunday. I…read morewent to the 2 popular big box stores and could not find one employee to help me. I was looking for a component to fit a chandelier, and even brought the fixtures to make it easier for the associates. With no assistance; I purchased parts that I felt could work... wrong. Went to Ace in East Point and got assistance immediately. Tommy was so patient and helpful. From now on I will save my time, money, and peace. I don't mind the Sunday closing. I will plan accordingly. Thanks ACE for valuing the customer.

Ace's staff is superb. Knowledgeable and friendly. Compare this to any experience at L or HD…read more Every year they sell our community's community cat charity calendar and they always sell out. You can depend on Ace for sure. Thanks, Robert and staff!

So appreciative of the team at Kay!…read more One of my 2021 Christmas gifts from my bf was a gorgeous gold nameplate anklet from Kay Jewelers - so perfect! But with an anklet, it's delicate. So sadly, it's broken twice at the clasp leaving my little anklet bare and me super bummed. Lucky for me, the team at Kay Jewelers was on it. I decided to pop into this location as it's set among some of my other fave shopping spots like Target, Bath & Body Works, Old Navy, Dollar Tree, etc. Easy way to spend a day and a lot of money! When I went, it was a chill Saturday morning and it was surprisingly easy to get a parking space close to the door (before the Target moms came out the house!) Upon entry, Kay was very quiet, with only one other customer in the store along with a security guard and two employees who greeted me when I walked in. One employee was working with the other customer and the other seemed to be working out some information on the phone. I wasn't in a huge rush and enjoyed taking some time to window shop at their beautiful display cases. Less than 10 minutes or so later, a young man came over to me and we chatted about my needs before he led me over to the counter to submit my request. He was very clear about the timeline, suggested possibly changing the length and made the process extremely smooth. Pictures were taken of my anklet before it was placed in a fancy jewelry box to be shipped off for fixing. Just weeks later as I was promised, my anklet was ready! When I picked it up, the staff was even more helpful than before and my anklet was better than ever. Definitely going to check them out when I'm looking for my next piece of jewelry!

I arrived to the store at 6:45pm, they close at 7:00. They were very nonchalant. I needed to…read morepurchase an earring back for one of my screw back diamond stud earrings, the lady barely looked up told me she'd have to send my earring off and it'll be 2 weeks. That's preposterous. I will no longer due business with Kay's, I'd rather drive a hour to Shane Co. in Alpharetta where their customer service is superb.

# of Visits: 10+…read more This location is great. If anything's wrong with my plants, I ask Monica (I think that's her name), who's their main horticulturist (not just a salesperson and plant-aficionado). She helped me bring back my fiddle leaf ficus when it was looking droopy. She visits a lot of the Pike locations though, so she's not always there. But everybody's generally friendly and always has plenty of advice so you can't go wrong. Check out their free Playing in the Dirt Card. https://www.pikenursery.com/play-in-the-dirt-club/. If you spend $600, you get a $25 credit. It seems a lofty goal but I managed to reach it somehow, so go for it! :) If you subscribe to their newsletter, every so often they have a BBQ/Member Appreciation. They grill burgers & hot dogs and you can munch while looking at what's in season. They have a guaranteed-for-life warranty for most of their shrubs, bushes, trees (you'll have to check the fine print). You don't even have to worry about keeping the receipt because if you check out with the Playing in the Dirt card, they keep that information on file. Just give them a rough timeline to help narrow down your search. Like any store, they also have red/yellow tag events where items are heavily discounted. I've gotten some of my favorite plants for 50-75% off. Parking can be a bit of a pain since there's not really a good traffic flow (one-way really). When leaving, there's no protected light, you just have to say a little prayer when turning left onto Roswell Rd.

This review is specifically of the store manager, Jesse. My husband and I have been regular…read morecustomers at this Pike for years. We have spent over $16,000 there over the past three years, and we have also used their landscape services. We're often there weekly, and we know several of the employees well. About a year or so ago, we hired them to do a landscape installation. One of the items they chose to plant was a small but expensive Thunderhead Japanese Black Pine that was $600. The tree has never done well and looks terrible. At least half the tree always looks dead. It's right in front of our foyer window so it's very visible. We asked the manager, Jesse, for store credit for this tree, and we were already planning to buy a tree that was about the same price. The manager refused, stating that the tree wasn't completely dead so it was not covered under their lifetime guarantee. He recommended that we "cut out all of the dead parts." As you can see in the photo, that would be 2/3 of the tree. As someone who has spent my career in the service industry, I am shocked and disappointed that a manager would treat a longstanding customer so poorly. It has completely ruined our desire to do business with Pike in the future. In my opinion, he made a very bad call.