They are constantly low on stock and take a long time to refill - this is understandable, except it's the only supply store in town for a college town with an art school! On top of that, half the employees are rude. The ladies in fabric are always the sweetest, but the cashiers and managers seem to just not ever want to give you the time of day. I had found two brush packs that were the EXACT same pack, but were marked 3.99 and 4.99 respectively. The 3.99 one had several brushes that the bristles were all broken and skewed on, and generally seemed in poor upkeep - obviously, I didn't want to purchase this lower quality item, but if they are the exact same, shouldn't I get the brushes that have clearly been taken care of for the same price? NOPE. Manager lady brusquely tells me that it must have been raised in price and that there isn't anything she can do. Asks if I still want both of them and when I say no, tosses them away! I SAID I DIDN'T WANT BOTH, NOT THAT I DIDN'T WANT ANY. I need that for class!! It's ONE DOLLAR. Did you really need to be so cold and give poor customer service over one dollar? That just isn't right. It's the stores error if they couldn't maintain their paint brushes to proper standards, or update prices - if you update them for one, update them for all!! Don't pick and choose!!!
I already disliked coming here, now I'm just set on taking my business to Michael's in Douglasville. I don't mind the drive to avoid rude people like that who clearly don't care about their customers. And I'll make sure all my classmates who need art supplies come with me - after all, most of them are freshmen without cars and I drive them!
Note: would have given a one star review since it's the lowest possible. Second star is simply for the lovely ladies in the sewing section who answered my questions quickly, kindly, and were just all around very sweet, as well as the lovely girl who helped me find a necklace chain and clasp. Apparently the manager needs to take lessons from the people who work her floor. read more