I went in for help matching my cabinet for color and sheen. At first, we found the perfect color…read morebut the wrong sheen. After 3 visits I was pretty frustrated, but Dylan and Andy came through for me. Andy found the correct sheen and Dylan made sure I did not have to pay for the mistakes. I really appreciated how they took care of me. Even though it was a shaky start it is how you finish that counts and I left feeling taken care of. I will be back for all my painting needs. I especially like this location and all the staff.

Always surprised with how cool Sherman williams employees are. Picked up some paint for my…read moresubcontractor today and Dylan helped me out. Gave great advice and was an all around good dude.

I'm confused as to why this store has 5 stars from other reviews. Yes, I will agree that the staff…read moreis knowledgeable. However, this is the most under staffed place I've ever entered. Not only understaffed, but, the staff never acknowledges anyone. I was in last week, there were six people in line and one employee. He was going into great detail with the person at the counter. The people in line were growing highly irritated, they were talking loudly amongst themselves about how awful it always is in there. Not once did the clerk look up and say something like "Hey everyone, I'm all alone and doing my best. I'll be with you as soon as I can" anything would have been better than nothing at all. One person said "See, he must be used to this because he's acting like he can't even hear us". With zero exaggeration, I've been in this store at least six times and it's been the same every time!! At the price of paint and the volume of business, there's no way they can't afford more help. Maybe they don't realize that if they hired one more person, it could greatly increase their bottom line dollars. I really wish I didn't love their paint! Home Depot is next door and always super fast in their paint Dept....Unfortunately, their paint doesn't compare. Ugh!

I needed to touch up my 13 year old front metal door, but didn't want to paint the whole thing. It…read moreis a beautiful door with leaded glass. I had to gouge a small piece of the painted wood door frame and took it in to see if they could match it, I am so pleased because the young man matched it so perfectly that I only had to touch up the spots. It looks brand new again. Good job!!

The staff is always helpful and not judgmental when asking questions…read more The staff is knowledgeable and easy to work with. Military discount is always a plus. Also the paint is great. I used emerald on my interior and it's been great for the past 7 years. I plan on using Emerald on the exterior this week. * Shane deserves a promotion or at least a big raise. This man is great.

After waiting in line at Home Depot for paint like four times and never being helped, we decided to…read moretrek over to Sherwin-Williams instead. The paint selection isn't as large as the big box stores but I value my time and I have little patience waiting in line to never be helped. The color selection is fantastic though. The prices --eek!! -- maybe a little on the "butt pucker" side but again, I value my time.

I will never shop for my paint/stain needs from the big box stores again. I purchased the wrong…read morecolor (my fault) and returned to the store with my paint. They fixed the color with a perfect match. The level of knowledge they have is second to none. They even took the time to explain how to take care of my brushes so they would last for future projects. BTW, the store was packed with a line and I still received amazing service. This is becoming seemingly rare these days...

Great store ,very helpful and knowledgeable staff. I got there on Friday noon and there was no line…read moreto get my order. Order some primer over the phone 15 minutes later came and it was ready for pick up. Did not waste my time at all and was able to finish my project early. My next painting project in Gig Harbor I will definitely work with that store. Thanks from the owner of Dema Plus

This Sherwin-Williams is great! Evan is so very knowledgable and helpful. He doesn't rush the…read morecustomer and answers all your questions! Great selection of paints and the quality can't be beat. Have used both interior and exterior paints in many types. All good. Really love the sales! This will be our go to store from now on! Thanks, Evan

This is one of those reviews where I quote what other Yelpers have said: if I could give this place…read morezero stars, I would. Why? My wife and I walked in with paint chips (one of chips WAS from Sherwin-Williams) with the hope of finding colors to match the chips since we're about to paint three rooms and the hallway in our home. This store was recommended by a painter friend of ours. And it just so happens that S-W is having a 30% off sale. So, we walk in (and the electronic door chimes alert sales staff that customers have entered or left the store) and a young salesman is helping another couple and we can hear that he knows what he's talking about. We hear him (because he's only about 10 feet away and we're all in line-of-sight of each other) tell the couple that if they can wait until the 4th of next month S-W will be having a 40% off sale. We think we're in good hands and will get very good advice and assistance. Oh, besides that one salesman there's a second young salesman in the store at the paint mixing station. He's maybe about 15 feet away but again we're in each other's line of sight. During the time we were looking at paint chips, he left the mixing station and went into the office. His customer walked into the store (we heard the door chimes) and walked over to the guy, now finished with the other couple, to check the status of her paint. He told her it was almost done but not quite. She said she'd be back and walked out (door chimes again). After she left the guy went back into the office, where he stayed. Anyway, we're looking at a bunch of paint chips trying to match the ones we brought in from another store because we want to buy our paints and supplies there. So, we're there for 10 minutes. 15 minutes. 20 minutes. The one sales guy has long finished with that couple and he's nowhere to be found. At one point while my wife stayed at the paint chip wall searching for matches, I walked up and down aisles, seeing what they carried in supplies like putty knives, spackling paste, blue painter's tape and such. At one point, I was near the paint mixing station and I looked into the office to see those two clowns sitting and joking with each other.That's why I emphasize line-of-sight. If I could see them, they could clearly see me because I'm standing out in the open, maybe 15-20 feet from their office. Now, my wife and I are there to buy paint and supplies but not once do either of these clowns approach us to ask if they can assist us. During this time, the guy who was mixing the paint when we first walked in came out of the office two different times to check the paint at the mixing station. Each time he walked back into the office without approaching or even acknowledging us. Did he know we were still in the store? Well, both guys should have been aware that at one point there were five customers in the store but only three had left. As I said before, we were in their line of sight AND my wife and I were continually talking about whether the paint chips matched what we brought in. They should have been able to hear my wife and I talking with each other. After that 20 minutes of paint chip searching, we walked out. We can't understand it why we were ignored. Did those clowns profile us as mere browsers in the store, despite the fact they could see (if they chose to) that we were actively looking at chips. We found a couple of possibilities and I told my wife I bet they could match it for us since they were pros. But they totally ignored us and we will never understand why because after 20 minutes of being snubbed and otherwise ignored we walked out, never to return. Sure, we could have approached them but it's their job to approach US. Perhaps they have great job security. But I did notice that there are only two other reviews for this store; one from 2014 and another for 2015. That's only two reviews over three years and none for the past two, until mine. And now the rest of the story: one my smart phone I found out Lowe's was having a sale on the same exact S-W paints. We went over their and one of their associates approached us TWICE asking if she could help. Well, we wound up buying $315 in paints and supplies, a sale that could have helped the sales numbers at that S-W store on what looked like a very slow day. We got a great vibe from Lowe's and that's where we'll continue to buy our paints.

Horrible experience with both customer service and the product. They even send a specialist to see…read morewhat was going n and he was stumped. Instead of making things "right" (refund, new product, a plan to follow to fix things) the turned it into conflict. Bad batches happen and they shouldn't have turned a disappointment into a fight. They didn't wear masks during the hight of the pandemic unless activelyhelping someone, which also shows a lack of care. The owner was also very rude with me until my husband let him know he was on speaker and had heard everything. Avoid this place.

This paint store is fine. The staff is friendly, but if you are looking for someone to actually…read morehelp you match a paint color you're better off looking elsewhere.

Chad is the man!!! So very helpful and amazing customer service. I am excited to start my newest…read morepaint project thanks to him!

This is not about the store itself, but the product. The employees were nice…read more We moved into our house in May of this year. We knew we were going to paint right away because the previous owner(flipper) has painted all of the trim TAN! Who does that? Anyways, we started in our bedroom. We began prepping and the paint started PEELING off the trim. In chunks! Immediately I place blame on the contractor, because OBVIOUSLY they hadn't prepped properly. We sanded and sanded and patched and cleaned and primed. We painted using Behr Premium paint and it came out beautifully. Covered in one coat, but we did 2 on everything to be safe. Then, we moved on to our living room. We decided to go with a beautiful blue color. We were told, "you have to use Sherwin-Williams paint if you want a good paint job" so, we did. We bought 2 gallons of Oceanside Blue in matte finish Duration paint. We prepped, primed and started painting. Here is where the trouble begins. The paint is covering SO PATCHY AND UNEVEN. We power through thinking "maybe it's because of the color" so, we let is dry overnight and start again the next morning. It took both gallons of paint to finish the second coat. It was still awful. It was striped and patchy and there were places that looked like we hadn't even done a second coat. We went back to the store and got another gallon of paint. The staff assured us that after a 3rd coat we would be happy with the finish. To be safe, I asked with rollers they recommend and purchased the rollers they suggested. Once home we dug back in and started painting. 3rd coat on and things started improving, but, still needed another coat in places. We moved onto the doors and headed to Sherwin Williams Paint for our FORTH gallon of paint. The doors were prepped (sanded, cleaned, primed) 2 coats of primer and 2 coats of paint and the door looked like garbage. It took 4 coats of paint on the door to get it even. We let the door cure for 2 days(ok. We had to work so it sat there for 2 days waiting for us) Today, we hung the door and guess what?! The paint is coming off! So, we did some research and found that this is common with Duration paint from Sherwin Williams. I looked at My husband and said, "I wonder if the paint they used was also Sherwin Williams and that is why it was peeling off?" He went to the garage and SURE ENOUGH the paint they used was Sherwin Williams Duration. On both interior and exterior (which explains the bubbles and peeling spots outside) I am so angry. I will be complaining to every single place I can think to complain. You don't want to know how much money we have spent. These are the pictures of the progress and peeling chipped paint. So ANGRY

I ordered a quart of paint, gave them the name of the paint, the color was wrong. Before mixing…read morethey informed me they could mix the color . I would not trust this company, at least not this location for paint.

I called to ask about a tiny touch up and Casey actual came right over to help!! As in... came over…read moreto my residence. At no charge, he was so helpful in showing me the trick. Wow! Talk about customer service! We need more goodies like him in the world! Thank you Casey!!