I went in for help matching my cabinet for color and sheen. At first, we found the perfect color…read morebut the wrong sheen. After 3 visits I was pretty frustrated, but Dylan and Andy came through for me. Andy found the correct sheen and Dylan made sure I did not have to pay for the mistakes. I really appreciated how they took care of me. Even though it was a shaky start it is how you finish that counts and I left feeling taken care of. I will be back for all my painting needs. I especially like this location and all the staff.

Always surprised with how cool Sherman williams employees are. Picked up some paint for my…read moresubcontractor today and Dylan helped me out. Gave great advice and was an all around good dude.

High quality paint for a much better price than SW. I worked with a painting contractor who liked…read moreusing Miller paint. I think this is predominantly a contractor driven store. Customer service has been fine for me but I also knew what I wanted. They did an excellent job color matching the color we had picked out from a different Retailer. If you were a homeowner DIY person you may not get as much helpful customer service information as some of the retailers like Lowe's or Home Depot but you will get a much better product at a much better price. So far I have no complaints.

Awesome customer service and outstanding paint knowledge. They helped me pick out colors for my…read morehouse, and were able to answer all my questions about their products. I even sent my in-laws there for their house painting!

I found this store with hopes it would save me time on my way home north instead of going to the…read moreone in south Seattle. I was so right. The person who helped me was also kind and funny and educational. The other store I went to did not seem to care much. I have told many people to go here. He also helped me pick out a better color of white for my kitchen and I love it. While I am glad I am done painting for a while, I will go back here for my painting needs, you should try it too. I do wish they still sold the Divine paint collection.

My wife visited this store about 10 days ago to try to get stain to match our current fence. Guy…read morein the store said he could match it but would need a couple days and would contact us. My wife inquired about exterior latex paints and was told about the distribution supply problem and that we might have to wait on this. No problem. She purchased several gallons of undercoat, a couple brushes etc and left. Since then we've heard NADA from this guy or the store. Today, Saturday the 24th of July, I called to inquire about out order and learned this store is not even open on Saturday, and they don't even have a method to leave a message. WOW a new low in customer service at a time when stores should be busting their chops to deliver. I called the Seattle store and they told me it's a corporate policy to close stores on Saturday if the volume is not there! I could expect this type of penny pinching from a Mom and Pop store (and where ARE those Mom and Pop paint stores anyway?), but not from Rodda, which is owned by Cloverdale Paint of Canada - THE LARGEST PAINT manufacturer in Canada. I contacted regional supervisor Brian Tracy, 425-591-4166, by phone today and since he was "not in" I left a message just inquiring about the Lacey Store and that we would no longer be customers. My advice: shop elsewhere!

Simply the best, no nonsense paint source in Olympia. The materials are all top notch and well…read morecurated. The highlight is the excellent advice and the confidence in the product recommendation, and application instructions. The husband and wife owner team complement each other well and both bring a different and important value to the customer service experience.

Skip the big box store and come here. Yes, they are a little more, but you get personalized,…read morefriendly, specialized, and professional service. This is a locally owned business and the couple who own it are both amazing. After trying to decide on a color of paint for the interior of our house, and talking to numerous people, viewing way too many pinterest posts, etc., I stopped in here. I spoke to Annie who spent around 45 minutes with me talking about color schemes, undertones, the finish, woods, etc. She was so informative and apparently loves her job. She helped me find a color I absolutely LOVE (Silent Night for all of my walls). I have ditched Home Depot forever and will come here for my painting needs in the future. The paint is quality paint and they sell everything you need for a great paint job.

Ordered 1000 paver bricks at a steal of a price. Matthew from the garden department was a complete…read moretrooper and helped me individually hand load 5000lbs of bricks into my van. David also helped out towards the end. Thanks guys!

I feel that the staff at this location generally cares about customer service. When I visited on…read more1/28/2025, Blaine who was in the middle of stocking plywood, stopped what he was doing, took the time to ask if I needed help, gave me great advice on selecting and finding the appropriate product and helped me pull an 85 lb sheet of plywood off the stack and load it onto my cart. My experience with Lansang was also great as she patiently helped me find the SKU for my plywood and sent me on with a smile. I would only surmise that the authentic customer service that I experienced is a direct reflection of the management team of this Lowes and I am greatly appreciative of this for someone who does much of the work on their own and frequents this location about once a month on average. The only time I was disapointed when coming to this store 6 times over the last 6 months was when all the 3/8 inch compression fit brass couplers were sold out, but that was sorta on me as the online stock did say there was a limited amount.

Need to redo my front door. It wouldn't stain anymore so I needed help. The staff there…read morelistened to my woes and gave me suggestions. They recommended some paint and how to treat my door. I bought the paint and followed their suggestions. Door looks great! Thank you.

On January 20, 2022 at 8:30am I walked into my local Mallory Paint store to buy a gallon of…read moreBenjamin Moore Aura Bath & Spa paint for $87. When I opened the door a loud bell sounded to alert the employee that I was there. Nobody home. So I walk around a little and I see an employee sitting at a computer with headphones on. Ok, maybe he's doing work stuff. He looks at me and says nothing and does nothing. After 15 min I ask him if he's the only one working and he says "yes, can I help you?" No you can't help me because you don't want to help me. I had to go to DT Olympia to get this paint from a different Benjamin Moore dealer. I will NEVER take my business to Mallory Paint again.

BJ's is one of those (fewer & fewer) stores where the help actually knows about their products and…read moreand how they can be best used...as well as a roster of recommended painters. I'm increasingly drawn to the "little box" stores.

This is a big thanks to the guys at BJ'S Paint for listening, then walking me through my project…read moreand telling me what I needed, and having everything I needed to get it done. They know what they're talking about because they're not teenagers. Real Customer Service.

Good supplies for your painting needs and with pro advice…read more However, shortages are everywhere and Sherwin Williams is not immune from that. They have the base paint but are unable to mix a custom color as the tints are in very short or null supply. I suspect they reserve what tints they have for their commercial painters. Lowes was able to mix me a small batch (1 qt) however. I look forward to S-W being back to normal.

The employees at Sherwin Williams helped me and my husband pick out our paint colors for our home…read morewith great knowledge! The man who helped us was so nice and informative on which colors looked good together. We definitely would not of been able to do this alone, and would have ended up with a house that looked funky! So glad we chose to go in and have someone help us get our project started.

The staff is always helpful and not judgmental when asking questions…read more The staff is knowledgeable and easy to work with. Military discount is always a plus. Also the paint is great. I used emerald on my interior and it's been great for the past 7 years. I plan on using Emerald on the exterior this week. * Shane deserves a promotion or at least a big raise. This man is great.

After waiting in line at Home Depot for paint like four times and never being helped, we decided to…read moretrek over to Sherwin-Williams instead. The paint selection isn't as large as the big box stores but I value my time and I have little patience waiting in line to never be helped. The color selection is fantastic though. The prices --eek!! -- maybe a little on the "butt pucker" side but again, I value my time.

Sevice I never got his name but he did help me finding what…read moreI needed and took me exactly where the items were instead of giving me directions. Selection Ample selections, stocked for the most part. Value Some items will last a long time and some don't when you use them, just like anything else.

As a woman, I completely agree and appreciate that curbside pickup is not an option after 6pm. Very…read morelarge selection at great values. All of the staff have often asked if I needed help finding something. All completely friendly. I also appreciate the military discount they offer to help pay respect to our nation's service men and women.