I was billed $357 for a after hours service call that nothing was repaired and Shermans diagnosis was incorrect.
I asked why wasn't the issue ( something wrong with heat system making an odor of gas,) wasnt fixed, and was told that I called the wrong entity of shermans and that I needed to call the repair department. When I asked who came out, they said it was only to check for leaks. Duh, that's stating the obvious. The "tech" said that it was a leaky valve. The next day I had an HVAC tech come out to address the issue. Because there was still an odor in the house, the first thing he said was "this isn't a raw propane gas odor, it's an exhaust odor", he checked the exhaust pipe for the furnace which ran under the house in the crawl space and exited out through the foundation under our back porch. He immediately saw the pipe had separated at a coupling and determined that was the source of the burnt propane gas odor. So he reglued the coupling, checked the other connections and all was repaired, no more problems. There were no problems with the gas valve at the furnace as reported by the Sherman's leak testers.
After going back and forth with shermans they adjusted the bill to $200 and wouldn't take any responsibility for their lack of and incorrect service, when I offered $100 they said they would terminate my propane service.
IS THIS A COMPANY THAT YOU WOULD WANT TO BUSINESS WITH? THEY TAKE NO RESPONSIBILITY FOR THEIR MISTAKES AND PASS THE CHARGES ONTO THEIR CUSTOMERS! read more
