Dr Lam is excellent, well trained, and very personable. And it is a shame that on two occasions his office staff have been less than that.
Though the office personnel make it a point of getting you in during emergency situations, quite well, in fact; it is those every day, less than emergent issues where they fail to excel.
I'm not sure Dr Lam is aware how his staff attempts to micromanage the patient population. Quite frankly, if I want to speak with him, about my eyeballs, I should be able to without having to go through the receptionist and the ultimate gatekeeper, "the practice administrator".
There is no need for any health care consumer to have to fight there way through her to get to the doctor. Isn't that why they took the oath in the first place?
Again, I have nothing but great to say about Sheridan Lam's opthamologic house: but maybe it is time to clean house in other areas.
* This office is still located in Lombard, IL; but on a different street. read more