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Shepard Auto Sales

5.0 (1 review)

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5 years ago

My car is being worked on now. The mechanic is super nice and so is the front desk guy

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Anderson Ford

Anderson Ford

(16 reviews)

I would give 5 stars but my vehicle was registered improperly which caused chaos when trying to…read morerefinance with my credit union and the finance dept. tends to get overwhelmed and struggle to return calls/emails in a timely manner. It's not a perfect world but the most important part is that they are willing to work to fix an issue and the buying experience was very pleasant. I got a great truck for a fair price and Matt Coleman is a very helpful, excellent salesman to work with.

So I will start by stating I did not purchase my vehicle here but I only brought it in to be…read moreserviced because they are a ford dealership close to my house and I own a ford edge. We were unsure of the issue so we trailered my car here. They let us know what the issue was which ended up having to have computer replaced. So we agreed to have it replaced on Monday..of course the part had to ordered so by Friday they called and said it was done BUT all of a sudden every single part of the brake system needed to be replaced. On Monday they called and said 1 part needed to be replaced and it would be done by Tuesday...on Tuesday they called and said another part needed to be replaced and it would be done on Wed on Wednesday same thing! So on Thursday I was told my car was ready and ended up spending almost DOUBLE the price. Well, when I went in to pay and get in my car it was full of oil in my driver seat, steering wheel, the middle console and my door. I was almost in tears because they had already had my car for 2 weeks. I just paid a whole lot of money to them and they had to nerve to give me back my car so filthy from oil. Now I can say my car was not in tip top clean state but that was from ME. Not some worker who decided it was perfectly acceptable to return a customers car with not only oil stains but left a lipgloss in my seat and almost half a tank less of gas. The only reason I am ok with giving them 1 star is because when my husband did call up...obviously very upset they agreed to have my car detailed..which was done in 1 day and done pretty well. I would have been happy with them just cleaning up their mess and given me back my car. Also, when he spoke to different people he always said they were very nice. I just wish they would have workers to have sense enough to cover the seat with plastic and if they dont have it then at least clean the mess they left. I would never recommend this place for service to anyone. it was a nightmare.

Kramer Chevrolet  - Our Chrysler Jeep Dodge Ram store! We look forward to seeing you soon!

Kramer Chevrolet

(24 reviews)

Went in to purchase a Truck. Drove two hours out of our way. Our sales man was fantastic and we…read morewere in and out in four hours. On the way home the check engine light came on. They had already closed so we continued home. I called them the next day and informed them. Their sales Manager Brandon called me back and told me to take my vehicle to the nearest dealership and they would "Help get this taken care of". There were major repairs that needed addressed and we were also informed that the truck had blatantly obvious signs of an extreme engine fire. They never informed us of an engine fire before purchase. The dealership was able to pull up the digital records to show the dates the codes were cleared off the vehicle. Right before we bought it of course. After the dealerships communicating back and forth regarding the repairs and issues and Kramer failing to reach back out to me. I had to reach out multiple times to Brandon. He was very accusatory and belittling. He accused me of lying about circumstances regarding the state of the vehicle and miss understanding him. He would not honor his word. He was such a weasel. Again our salesman was awesome but Brandon made this cozy small town dealership feel like we did some sleazy Craigslist deal. I won't buy from here again and I'm telling everyone I know not to purchase from here. Buyer beware!

Our experience with this dealership was extremely unprofessional. The sales director, Brandon…read moreRobinette, was condescending and rude--calling our friend 'lady' while dismissing reasonable questions about pricing. He refused to explain why wheel locks were being overcharged ($365) compared to the Toyota dealership website (less than $40) and questioned why we requested a $4,620.73 discount related to dealership add on options and overpricing compared to other market options, ultimately saying he couldn't do business with us. This behavior, combined with an unwillingness to negotiate or provide transparent pricing or diagnostic history, makes this dealership untrustworthy and not customer-friendly

Shepard Auto Sales - car_dealers - Updated May 2026

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