Greetings!!! I'm writing this review to protect anyone…read morethinking of working with Diehl Toyota in Hermitage. Wednesday 2/19/25 -My son had found a truck advertised online that fit EXACTLY what he was looking for. He started the process working with Noah W in sales to purchase the truck. He took pictures of his trade, started to secure financing plans and even scheduled an appointment to go test drive and possibly buy. We are over an hour away from the dealership. He even considered taking a day off work to secure the deal if needed. This morning 2/21/25 he calls Diehl to finalize plans to see the truck and SURPRISE the truck is sold!!!!????? How could this possibly happen??? Was it even ever available???Why would they do this??? He was extremely disappointed!!! The sales manager had the audacity to try to sell him a different vehicle at the same price (a better deal for the dealer). To all thinking of buying from this dealership I would steer clear!!! Integrity and honesty are what we look for from car dealers. This dealer had none. It was a classic Bait n Switch!!! These dealers wonder why they are being cut out of the buying equation via platforms such as Carvana, CarGurus etc. ... I don't wish anyone to lose their job UNLESS dishonest business practice warrants it. Karma has a way of serving revenge for dishonesty. ABSOLUTELY Terrible

Total Repair Length was 43 days. Service department was terrible with Dave. He didn't treat…read morecustomers kindly. Bought 2020 Toyota RAV4 hybrid New from this dealer. Hybrid system malfunction code needed dealer service. Repair is covered under warranty but cannot be completed due to part supply issues. Was without rental/loaner for exactly 31 days and could not drive RAV4 Hybrid. After a week with rental vehicle, my Hybrid was finally repaired. Thank you Steven for your kind service.

Customer service: 10/10 Mechanical findings and estimate:…read more1/10 Trust in work: 3/10 Bottom line upfront I do NOT trust their mechanics. I want to be fair and objective with this review. The customer-facing side of the experience was excellent. The service advisors were professional, respectful, and easy to work with. No complaints there at all. My concern is with the inspection findings and the repair estimate on my 2014 Nissan Titan. The report stated that my headers/manifolds are leaking and that the vehicle would fail PA inspection. However, the notes also included language like "believe B1 and B2 headers are cracked," "advise diagnosis to confirm," and "cannot prove/disprove." That reads as uncertainty, not a confirmed diagnosis. There was also inconsistency with another item (RF strut), which was initially flagged as leaking, but later noted as possibly just cleaned off and not verifiable. That makes it difficult to fully trust the inspection results. Additionally, the report mentioned a heavy exhaust smell under the hood, but after picking up the truck, I did NOT notice any smell in or around the engine bay. Even my mechanics at my Army unit verified that they cannot see or smell anything. My issue is not that problems were identified--it's that a significant repair estimate was provided without clear, verifiable proof to support the findings. Recommendation (this would make a huge difference): Provide customers with photos, videos, or documented visual evidence of the issue (cracks, leaks, soot, etc.). This is a simple but powerful practice. I've experienced this firsthand with Tony Nissan in Honolulu, where they send pictures and videos during inspections. It builds trust, removes doubt, and helps customers make informed decisions quickly. Without that level of transparency, it's hard to justify moving forward with major repairs based on notes that appear uncertain. Bottom line: - Customer service: Outstanding - Mechanical assessment transparency: Needs significant improvement I would recommend getting a second opinion from a trusted mechanic unless clear visual proof is provided.

This dealership is the biggest JOKE of all time.. Walked in stating how we have been screwed over…read morein the past by countless dealerships and we were reassured by Nathan Rice that he wouldn't do that to us.. Truth be told, he lied.. This dealership is FULL of scam artists.. They even record you while signing your financial documents and SHOW you that they are scamming you.. Nathan Rice and Zach Eichelberger both snuck on an unwanted "Appearance Protection Fee" which is by the way, COMPLETELY OPTIONAL! We were never even aware of this until we plugged in the stupid little flashdrive they gave us when we got home.. We returned a few days later after doing plenty of research, which states that this fee we were charged was OPTIONAL.. We went in, talked to Nathan Rice and wanted to have it removed since we were unaware and never told of this "fee". He states, "It's automatically applied to all our cars when they come in, I can't just take it off." Then we go in with the Finance Manager, Zach.. He pulls up camera footage of us signing a document which says,"Paint Protection." Notice how no one even mentions "Appearance Protection." We tell him that it is optional and we want it removed, but of course there's nothing he can do about it because as he states, "It's 2 of my people against 1 of you." DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANNA BE ABSOLUTELY SCREWED OVER .. Mind you, this isn't over $100.. This fee was $2,500... What a waste of time and a sorry excuse for a business.. You should be shut down for robbing people.. You're disgusting humans..

Recently bought a new Buick here and the staff was great. Especially the finance manager in helping…read moreme to get the car I wanted even though my finances are limited. Highly recommended. Tim

TL/DR: Sales guy can't meet any expectations on delivery of car or any associated records,…read moreincluding misleading/false statements and information. Finance guy tries to get me to sign the title before ever mentioning or discussing rates, shames my credit score. Service department can't order the correct windshield nor find service records. I was delayed in getting my car 2+ days after purchase due to overall mismanagement and lack of care from this dealership. Everything other than my initial call to put a down payment on the car was mismanaged, misleading, and generally a mess of what seem to be lies or overall lack of care in follow-through. On the day I had arranged to drive an hour and fifteen minutes to the dealership to test drive the car, I get a call from the sales guy (when I'm already halfway there) telling me they just found a cracked windshield on the car and I won't be able to pick it up today but they will deliver it tomorrow. Not worth turning around, so I continue on my way... I test drive the car, all seems fine. We discuss price, and the sales guy is adamant they just spent $500 on service for the car plus now it needs the new windshield. Reasonable, so I go through with it with the assurance they'll provide the service records. Finance guy tries to have me sign all of the paperwork, including the actual title, without ever discussing what the rates or totals of the financing will be. When I bring it up, the rates are higher than I expect and he points to my (less than ideal) credit score and shamingly says, "well here's why." I had been unemployed for a couple months prior to the purchase so expected a dip in my score, but I did not expect that kind of treatment. Overall didn't make much of a difference on a low price car, so I continue to purchase. Delivery doesn't happen the following day, because they ordered the wrong windshield and "just can't believe" there were two different versions. They will deliver the next day... Delivery happens the 2nd day after purchasing the car, but on examination I notice it's at least 1-2 quarts low on oil. Given this is a turbo motor, that is highly concerning especially as it was just driven 70+ miles. Car was to be delivered with the service records, which obviously didn't happen. Low oil and no proof of services they "completed" means the services didn't happen... I call the dealership multiple times over 5-6 weeks before the sales guy tries telling me, "We were too busy to do the service so a shop down the street did it. I'll get the records from them this afternoon." Obviously a blatant lie... I never receive the records and when I tell the sales guy I'll be writing a thorough review he says, "You know what, go ahead! *CLICK*" This place is a joke and will do whatever they can to save money at the ultimate expense of their customers. Unfortunately I commended the sales guy on his "salesman of the month" award from a prior month. Spoke too soon... Classic "stealership" in my opinion.

I was there last week due to a faulty vehicle that was sold to me a little over a year ago. While…read morethere waiting, another customer came in upset over a vehicle he paid for in cash that was also faulty. Thomas was very rude and kept repeating "We sell all cars as is, like I said we sell all cars as is". The staff there were not accommodating or kind. I was handed back my keys and told that they couldn't help me. I went to Greenwood Hubbard's Chevrolet the following day and left with a 2026 vehicle and a decent payment. Would highly recommend Greenwood Hubbard's Chevrolet over the Chevy Diehl in Hermitage location any day!

Wonderful experience with the entire sales team…read more Absolutely an above and beyond experience Great culture at dealership and the process was quick effecient and effective The staff took the time and worked with me to get a deal done They even delivered my new car to me on the weekend !!! Excellent thank you !!!!!

they don't care about no one but themselves I have the money for car payments but the refuse to…read morework with people

Their low income and elderly so called assistance does not exist. if by chance you don't meet their…read morerequirements as a low income forget it. if your low income and receive less then & 1500.00 a month forget it. On top of that they want to sale you a used car with a new car payment. Instead of being told over the phone by a sales rep, their requirements they'll have you waste your time to come to their place of business to literally slap you in the face well offering a fake apology for their non assistance. They don't even deserve one star and should receive a total rating of minus 100%. Their payment for a 10 year old vehicle with 125,000 miles $ 475.00 monthly, so know they don't help low income but take advantage of them.

It's no longer Preston it's now Dheil. There service center sucks and they just try to sell you a…read morenew car.

I bought my 2013 Hyundai Sonata in June 2012 very nice car easy to drive a lot of power…read more it is serviced at Preston they always tell me if I need anything for car I hope to get many years out of this car.

I recently had an issue with my car not starting. Paul went out of his way AFTER Business hours and…read morehelped me by getting it running. Keep in mind that is Above & Beyond Customer service. No where else would do this on a newer car let alone a used car. Bravo to you and the staff @ XpressAuto. Thank you again Paul.

Worst ppl you can deal with save your money and time nothing but crooks and con artist bought a…read moreSanta Fe off them even under warranty did nothing to help so I have to put more money into it then what it's worth it was in the garage every month since I bought it honestly save yourself the money and headache of dealing with them I can not stress this enough and I know someone who bought a truck off them same problem took it right back and set the keys on the table just bad vehicles please save your time and money DO NOT BUY FROM THEM

March 5th 2023 I purchased vehicle from this place $20,000. No floor mats, no remote control or…read moreheadsets that description said was with vehicle so could not verify the entertainment packages worked. I ended up giving up on that as the electrical issue needed to be addressed and went out and purchased those things for vehicle. Told them the issues with said vehicle. Told them the evening I purchased vehicle headlights were messed up flickering. Brought said vehicle back several times (7). 1st time they replaced a headlight assembly at my cost, yes my cost after telling them before purchase of allthe water in headlight. Replaced but didn't fix flickering. Drove said vehicle to Buffalo and back and headlights went out at night in a rain storm and would not turn back on. Happened 2 or 3 more times after....Brought vehicle back 2nd time. They replaced key fob . Still does it. So brought vehicle back for a third time. They checked wiring added some grounds. Still did it. Brought it back fourth time for two weeks and they replaced alternator. Still did it lights flickering and going out. By this time it became very dangerous and opted out driving vehicle at night. Brought back 5th time. Not sure what they did but said it was fixed again. It was not. Brought in for the 6th time then 7th time and they had an engineer come out and look at it. They replaced the TIPM. They brought said vehicle back to me and said it was fixed yet again. Nope. By this time I'm fuming and have every right to be and so is my family who I almost killed in this van. What would you do? Continue to be nice? According to one staff member there I wasn't being hard enough. Now the owner said he will buy vehicle back but has not said this directly to me but through the service manager. Bryan the owner used service manager as messenger boy giving him my loan info, had him call me a few times and told him he will buy vehicle back but for 4-5 thousand less than I paid into it. I didn't buy this vehicle off the service manager and Bryan had no business giving out my details of my loan info to him. That's the finance dept job. The owner could've called ME as I bought the vehicle off him. I've been tossed around to several people over there and they have no clue what's going on. Brandon had offered me to get out of said vehicle into another one a few months back but had nothing on lot and was going to keep an eye out at auctions and inventory. Well that got forgotten about I bet shortly after that conversation. Meanwhile they decided to throw more parts at said vehicle. Now they are mad because they invested a ton of money into vehicle and have the same outcome. I would suggest going to another dealership as there are many around and stay clear of this crap hole. Their only interest is selling you a vehicle and then go figure it out yourself. No communication there what so ever and Bryan didn't have a clue the past 4 months of what was going on until I submitted a complaint to the BBB and State Attorney General office. Place is a joke and it shows. I've dealt with the general manager there also only to find out he has a rap sheet of defrauding a dealership and had I known this I would've stayed away indefinitely. Good thing I don't have kids. If I had not purchased this vehicle and someone else did that had kids they would probably be even more upset than me. So if you want to purchase an incomplete unsafe vehicle then go here. Hopefully this will not happen to anyone else. If you had to use their service dept more than twice for the same problem I'd suggest going to another place. And yes I know electrical problems are harder to fix but 7 times? Everyone has a breaking point and this place just met mine. Plenty of other great dealerships around. Don't say you haven't been warned of this shady place. They also state they replaced air box assembly. Nope Diehl in Grove city replaced it for me at my cost $450!!! Proof in picture. Again liars! Shady.

Went for recall work - left dealership- immediately check abs brake light comes on- first they…read moretried to say it was just coincidence- after argument. They agreed They made an error and fixed issue. Shame I had to fight for them to do what was right. But at least they finally owned problem and corrected

I had so many car issues and they were able to fix multiple things over the past couple of years…read more Honest, knowledgable, and far less expensive than bigger garages. Usually able to see my car quickly and get it ready in promised amount of time. It took them two days to fix the same thing that it took a local dealership two weeks to do and cost a lot less. So glad to have found J and D and have them work on my vehicle!

Honest work, gave insight and knowledge about issues my car was having, alone with possible steps…read moreif future problems come up. He was able to give me a life time warranty on the parts that were replaced and can fix those if they are faulty. He was able to complete the work that was requested. Very happy we found a small local business who could service our vehicle for more than an oil change.