Went for recall work - left dealership- immediately check abs brake light comes on- first they tried to say it was just coincidence- after argument. They agreed They made an error and fixed issue. Shame I had to fight for them to do what was right. But at least they finally owned problem and corrected read more

March 5th 2023 I purchased vehicle from this place $20,000. No floor mats, no remote control or headsets that description said was with vehicle so could not verify the entertainment packages worked. I ended up giving up on that as the electrical issue needed to be addressed and went out and purchased those things for vehicle. Told them the issues with said vehicle. Told them the evening I purchased vehicle headlights were messed up flickering. Brought said vehicle back several times (7). 1st time they replaced a headlight assembly at my cost, yes my cost after telling them before purchase of allthe water in headlight. Replaced but didn't fix flickering. Drove said vehicle to Buffalo and back and headlights went out at night in a rain storm and would not turn back on. Happened 2 or 3 more times after....Brought vehicle back 2nd time. They replaced key fob . Still does it. So brought vehicle back for a third time. They checked wiring added some grounds. Still did it. Brought it back fourth time for two weeks and they replaced alternator. Still did it lights flickering and going out. By this time it became very dangerous and opted out driving vehicle at night. Brought back 5th time. Not sure what they did but said it was fixed again. It was not. Brought in for the 6th time then 7th time and they had an engineer come out and look at it. They replaced the TIPM. They brought said vehicle back to me and said it was fixed yet again. Nope. By this time I'm fuming and have every right to be and so is my family who I almost killed in this van. What would you do? Continue to be nice? According to one staff member there I wasn't being hard enough. Now the owner said he will buy vehicle back but has not said this directly to me but through the service manager. Bryan the owner used service manager as messenger boy giving him my loan info, had him call me a few times and told him he will buy vehicle back but for 4-5 thousand less than I paid into it. I didn't buy this vehicle off the service manager and Bryan had no business giving out my details of my loan info to him. That's the finance dept job. The owner could've called ME as I bought the vehicle off him. I've been tossed around to several people over there and they have no clue what's going on. Brandon had offered me to get out of said vehicle into another one a few months back but had nothing on lot and was going to keep an eye out at auctions and inventory. Well that got forgotten about I bet shortly after that conversation. Meanwhile they decided to throw more parts at said vehicle. Now they are mad because they invested a ton of money into vehicle and have the same outcome. I would suggest going to another dealership as there are many around and stay clear of this crap hole. Their only interest is selling you a vehicle and then go figure it out yourself. No communication there what so ever and Bryan didn't have a clue the past 4 months of what was going on until I submitted a complaint to the BBB and State Attorney General office. Place is a joke and it shows. I've dealt with the general manager there also only to find out he has a rap sheet of defrauding a dealership and had I known this I would've stayed away indefinitely. Good thing I don't have kids. If I had not purchased this vehicle and someone else did that had kids they would probably be even more upset than me. So if you want to purchase an incomplete unsafe vehicle then go here. Hopefully this will not happen to anyone else. If you had to use their service dept more than twice for the same problem I'd suggest going to another place. And yes I know electrical problems are harder to fix but 7 times? Everyone has a breaking point and this place just met mine. Plenty of other great dealerships around. Don't say you haven't been warned of this shady place. They also state they replaced air box assembly. Nope Diehl in Grove city replaced it for me at my cost $450!!! Proof in picture. Again liars! Shady. read more

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SALES DEPARTMENT AVOIDS POLITE PHONE CALL INQUIRIES - HANGS UP ON A POLITE & HAPPY CUSTOMER It sounds counterproductive but they're turning a very Happy Customer into a Very Unhappy Customer I had purchased my 2021 Ram ProMaster a month ago. I'm very happy with it. I've no problem with my van. Again I am HAPPY with the van. My problem is with the Sales Department NOT Being True to their Word and keeping a promise for a $70 keyfob. The salesperson, Matt Carbone, promised to send us the missing second key fob. I first started calling about it a week and a half ago. Left a voicemail message with Matt. No return phone call. I tried a few more times with him. Then I tried to call the sales manager. He hung up on me, and then refused to take any calls from me. I left one voicemail message with him. I've ALWAYS been very polite and VERY understanding. I'm puzzled by this response or lack of. I'd just like a bit of communication. Tell me that you can't obtain the key fob or tell me that our salesman spoke out of turn by promising to send that to me. Tell me it's on the way is a much preferable answer. HOLD TO YOUR PROMISE. KEEP YOUR REPUTATION AS A REPUTABLE DEALER. Call me with your Word to fulfill your Promise. I sent a complaint to the BBB. read more

They claim to shake hands and make friends but what I found was a typical small town dealership full of sleazy car salesmen and overpriced used vehicles. Amazing how their demeanor changed when I said I wanted to sell my truck instead of buy one. They have a 2020 Tacoma TRD offroad for sale for $38,900. I ran the VIN. The window sticker on this exact truck was $38,148. If they are so good they can sell a 3 year old truck for more than it sold for new I wanted to know what they'd give me for mine. The salesman or possibly manager I talked to looks like the Great Value version of Kurt Russell. Never did get my handshake or friend. read more

no one answers the phone or you're put on hold & accidentally hung up on. Perhaps Reese could answer the phone if she wasn't outside smoking all the time? Service manager,Dan, is rude & argues when you tell him what he told you in a previous conversation. When I asked to speak to his manager, Jeff Huey, I was told he was too busy & he would call me back. Jeff never called. i waited a month for a part that was on back order. I called in & told them I could get the exact part on mopar.com & could have the part at my house in 24 hours. Amazing they were able to get the part & would have my part & car done in a few days. Well, the car still hasn't been repaired & no one at schiedlemantle seems to care. Take your car elsewhere. read more

Just got an oil change and tire rotation last month for a great price! I was in and out of here with no problems, nice people and I will be back for my next one! read more

i would give this place a 0 out of 5 if i could, employees are rude. I wanted some information on a few cars, couldnt get anyone to come out and help (not busy). Everyone was standing around drinking coffee. I had to approach a sales person and ask for help, he replied "go look and if you have any questions let me know" i looked for 20min. You would think he would come back out and askif i had any further questions, get some information from me, or ask if i wanted to go for a test drive. NOTHING, 5 sales employees stood in the front of the building drinking coffee, looking out the window. I got tired of the lack of help and got in my jeep and left with my wife, i will never return. read more

Excellent ~ customer service is wonderful! Always a great experience with the service department. We drive 45 minutes one way for our routine maintenance of our Chrysler & Ram - won't take them anywhere else. read more

Horrible service department. Transmission on my Town and Country went into "limp mode," so I took it to Scheidemantle's for diagnosis and repair. They told me the transmission was shot--internal damage. They said it probably wasn't worth fixing, but offered me $300 (what they called scrap value) for the van on a trade for another vehicle. I declined and took the van to an independent transmission specialist. The specialist called me a day later and said the issue was caused by a bad speed sensor, a $35 part. They replaced the sensor, and the van runs great again. Do not trust Scheidemantle Motors service department. I will never go back there for service and will never purchase another vehicle from them again. read more

Horrible service... Car went in for servicing a couple of times and came out in worse condition. Defiant to take any responsibility for the mistakes or bad workmanship on their part. Even the management was rude from the onset when I brought the situation to his attention. I will never even consider bringing a vehicle here again. I would rather give my business to a non local dealer.. read more

Don't waste your time here. Rookie sales person. Can't get a straight answer if any at all. Way over priced used cars. Simply stay away. read more