I was really nervous as I have not had pleasant experiences buying cars. But Richelle was very nice…read moreand helpful and put my mind at ease. She went over everything and was not pushy or anything like I had experienced. Actually I was pleasantly surprised when I saw a woman who was going to assist me. Thank you Richelle for all your help and expertise. I would definitely recommend her and Shenango Honda

I wholeheartedly recommend the service department at Shenango Honda. Both ladies in the service…read moredepartment were friendly and polite. They went over the service of my car which was in for an oil change and tire rotation and ensured it would be done in a timely manner. I primarily dealt with Gina who was very good with all customers and employees. It was nice to find a place which was true to their word. Friendly, polite and great service!

EMILLIO handled my purchase .. I cannot tell you all how much he did to get my deal finalized…read moreand perfectly as I wanted and needed while I read the bad things written on here,, I guess each to their own .... ALL the people at Montrose Hermitage dealership , treated me GREAT !! ALL the people were polite , concerned about getting me into the vehicle I had chosen ,, and spent almost a whole day to accomplish that I would highly recommend them to anyone looking to buy and to get financing etc... THANKS EMILLIO and the finance gentleman also for all your time care and making me a happy driver : ))))

Customer service: 10/10 Mechanical findings and estimate:…read more1/10 Trust in work: 3/10 Bottom line upfront I do NOT trust their mechanics. I want to be fair and objective with this review. The customer-facing side of the experience was excellent. The service advisors were professional, respectful, and easy to work with. No complaints there at all. My concern is with the inspection findings and the repair estimate on my 2014 Nissan Titan. The report stated that my headers/manifolds are leaking and that the vehicle would fail PA inspection. However, the notes also included language like "believe B1 and B2 headers are cracked," "advise diagnosis to confirm," and "cannot prove/disprove." That reads as uncertainty, not a confirmed diagnosis. There was also inconsistency with another item (RF strut), which was initially flagged as leaking, but later noted as possibly just cleaned off and not verifiable. That makes it difficult to fully trust the inspection results. Additionally, the report mentioned a heavy exhaust smell under the hood, but after picking up the truck, I did NOT notice any smell in or around the engine bay. Even my mechanics at my Army unit verified that they cannot see or smell anything. My issue is not that problems were identified--it's that a significant repair estimate was provided without clear, verifiable proof to support the findings. Recommendation (this would make a huge difference): Provide customers with photos, videos, or documented visual evidence of the issue (cracks, leaks, soot, etc.). This is a simple but powerful practice. I've experienced this firsthand with Tony Nissan in Honolulu, where they send pictures and videos during inspections. It builds trust, removes doubt, and helps customers make informed decisions quickly. Without that level of transparency, it's hard to justify moving forward with major repairs based on notes that appear uncertain. Bottom line: - Customer service: Outstanding - Mechanical assessment transparency: Needs significant improvement I would recommend getting a second opinion from a trusted mechanic unless clear visual proof is provided.

TL/DR: Sales guy can't meet any expectations on delivery of car or any associated records,…read moreincluding misleading/false statements and information. Finance guy tries to get me to sign the title before ever mentioning or discussing rates, shames my credit score. Service department can't order the correct windshield nor find service records. I was delayed in getting my car 2+ days after purchase due to overall mismanagement and lack of care from this dealership. Everything other than my initial call to put a down payment on the car was mismanaged, misleading, and generally a mess of what seem to be lies or overall lack of care in follow-through. On the day I had arranged to drive an hour and fifteen minutes to the dealership to test drive the car, I get a call from the sales guy (when I'm already halfway there) telling me they just found a cracked windshield on the car and I won't be able to pick it up today but they will deliver it tomorrow. Not worth turning around, so I continue on my way... I test drive the car, all seems fine. We discuss price, and the sales guy is adamant they just spent $500 on service for the car plus now it needs the new windshield. Reasonable, so I go through with it with the assurance they'll provide the service records. Finance guy tries to have me sign all of the paperwork, including the actual title, without ever discussing what the rates or totals of the financing will be. When I bring it up, the rates are higher than I expect and he points to my (less than ideal) credit score and shamingly says, "well here's why." I had been unemployed for a couple months prior to the purchase so expected a dip in my score, but I did not expect that kind of treatment. Overall didn't make much of a difference on a low price car, so I continue to purchase. Delivery doesn't happen the following day, because they ordered the wrong windshield and "just can't believe" there were two different versions. They will deliver the next day... Delivery happens the 2nd day after purchasing the car, but on examination I notice it's at least 1-2 quarts low on oil. Given this is a turbo motor, that is highly concerning especially as it was just driven 70+ miles. Car was to be delivered with the service records, which obviously didn't happen. Low oil and no proof of services they "completed" means the services didn't happen... I call the dealership multiple times over 5-6 weeks before the sales guy tries telling me, "We were too busy to do the service so a shop down the street did it. I'll get the records from them this afternoon." Obviously a blatant lie... I never receive the records and when I tell the sales guy I'll be writing a thorough review he says, "You know what, go ahead! *CLICK*" This place is a joke and will do whatever they can to save money at the ultimate expense of their customers. Unfortunately I commended the sales guy on his "salesman of the month" award from a prior month. Spoke too soon... Classic "stealership" in my opinion.

I have absolutely no complaints. The salesman was so down to earth and very informative. He walked…read moreme through everything and made sure I understood everything. He made sure the vehicle was affordable and big enough for my family. After the pain my last vehicle had caused I was doubtful we could get another one but he worked it out for me and I'm very satisfied!!!! That's Alex and the staff of GMC y'all rock! The music is also a plus it's not elevator music !!!!

I was there last week due to a faulty vehicle that was sold to me a little over a year ago. While…read morethere waiting, another customer came in upset over a vehicle he paid for in cash that was also faulty. Thomas was very rude and kept repeating "We sell all cars as is, like I said we sell all cars as is". The staff there were not accommodating or kind. I was handed back my keys and told that they couldn't help me. I went to Greenwood Hubbard's Chevrolet the following day and left with a 2026 vehicle and a decent payment. Would highly recommend Greenwood Hubbard's Chevrolet over the Chevy Diehl in Hermitage location any day!

Wonderful experience with the entire sales team…read more Absolutely an above and beyond experience Great culture at dealership and the process was quick effecient and effective The staff took the time and worked with me to get a deal done They even delivered my new car to me on the weekend !!! Excellent thank you !!!!!

they don't care about no one but themselves I have the money for car payments but the refuse to…read morework with people

I dont know if they're legit trying to scam people or what. mechanic has an attitude problem that's…read morefor sure. sold my girlfriend a car that ended up veining unable to pass inspection, then traded it for another car they insisted would have no problems. and guess what, that vehicle now magically has holes that make it so it won't pass. and the funniest part is instead of fixing the car or doing any sort of rust removal they PAINTED OVER the rust to try to fool people which my gf unfortunately fell for. absolutely disgusting scammers that should be ashamed of themselves. absolutely do not buy or lease a vehicle from these awful people. they know EXACTLY what they're doing to people

It's no longer Preston it's now Dheil. There service center sucks and they just try to sell you a…read morenew car.

I bought my 2013 Hyundai Sonata in June 2012 very nice car easy to drive a lot of power…read more it is serviced at Preston they always tell me if I need anything for car I hope to get many years out of this car.

I recently had an issue with my car not starting. Paul went out of his way AFTER Business hours and…read morehelped me by getting it running. Keep in mind that is Above & Beyond Customer service. No where else would do this on a newer car let alone a used car. Bravo to you and the staff @ XpressAuto. Thank you again Paul.

Worst ppl you can deal with save your money and time nothing but crooks and con artist bought a…read moreSanta Fe off them even under warranty did nothing to help so I have to put more money into it then what it's worth it was in the garage every month since I bought it honestly save yourself the money and headache of dealing with them I can not stress this enough and I know someone who bought a truck off them same problem took it right back and set the keys on the table just bad vehicles please save your time and money DO NOT BUY FROM THEM