My car died with engine light coming on. I called AAA. They sent Castle Towing & Recovery to tow…read moreme. What i liked was the Towing Co. Calling me directly to get my whereabouts. They were patient with me while we looked for landmarks. Jaden was my tow driver. I was originally going to have it towed to the nearest auto shop about 6 miles away. It would have been late in the day and more than likely it wouldn't be diagnosed til the next day and if parts needed, we were looking at a weekend outage to get Mini parts delivered. I was 60 miles from home, 64 miles from my trusted mechanic, and only basic AAA towing coverage (3 miles free with $7 per mile after that plus 3 percent surcharge fir a credit card). I examined my choices with a hotel stay x number days or a rental car home or just having it towed home. Jaden was very helpful with giving me time to decide and helping with my decision. He had a strong feeling the engine was locked up and, if so, chances it couldn't be repaired. He offered to directly tow it to my mechanic, giving me a ride in the process, while we looked up mileage and towing cost. I opted for the long tow and ride. Of course, I was sad but I'm a problem solver so knew this was going to be my best option time and money wise. It was easy being Jaden's passenger. Conversation was easy and made the long ride and situation bearable. He even had to sit in agonizing rush-hour traffic on I-279 towards Pittsburgh and did it with grace and humor. He took my car to my mechanic and we left it there after-hours. I then got a Lyft ride home. I made sure to tip him. Regardless of this being part of his job, it took 128 miles out of his day with a stranger to entertain. Oh, and BTW, the engine was locked up, dead forever. But the diagnosis came from my mechanic, someone I trusted, they let me keep the car there for the week til i could sell to salvage, and the car was nearby to clean out all my belongings. It was what it was and I think good choices prevailed. (P.S. I did upgrade my AAA for towing distance privileges for my current car). I am most thankful for Jaden, giving me time and helping with my options.

Three A's sent them to my house for flat tire mind you it's a pickup truck put spare on I…read moreimmediately went to tire shop in new Castle got there with spare falling off and he used power tool to lower and raise which is a no no know I have to go to ford garage because he stripped the unit with a power tool

Advanced Auto Body is the only place I would bring my car!! Rick and Jeff handle your car like it…read moreis their own car. Jeff took time and explained everything to me on what they would do to my car. My car looks brand new!!!!!!!!!!!!! Thanks Rich Z.

We brought in our Mercedes SUV after we had an Turkey hit the front end on Rt. 79 (does a lot of…read moredamage at 70 mph!) . Jeff came out and quickly took care of us. He worked well with our insurer and we got it back looking better than new about two weeks later. Paint work is outstanding., car is clean, headlights match (older versus new; the polished the old to give it the same clear look). My wife and I are pretty fussy so 5 stars means a lot to us. I wouldn't go anywhere else.

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

Had the unfortunate mishap, of a flat tire on the way in town off Rte 7, on the way to a wake of my…read moreadopted gram in Hubbard, that recently passed. After the run around with Triple AAA, taking awhile to get to me...choose this place and was satisfied. Honest, reliable, friendly staff..not thrilled on needing three more tires..happens on Buffalo NY roads. Highly recommend if your local, or out of town and find yourself needing service, wait was not even an hour.

Dave & crew are always prompt, responsive, and give full explanation of work done (and needing…read moredone). Pricing is reasonable and staff is knowledgeable and go out of their way to help! Wouldn't take my care anywhere else

Wonderful service every time. The emergency services are best. The employees are knowledgeable…read more I only wish they would be open on Saturday too! Prices are great & fair! Thank you Dave & Mr Sackett. B

Amazing professional staff! Have been going to them since I retired from the automotive industry…read morefor 50 years as service and parts manager. Certified for 7 different car lines.fair prices and quality work with no complaints or comebacks would definitely recommend!

I am so thankful for Carpenter's Towing! I received the most excellent customer service...they were…read moreextremely kind, considerate, and helpful, going above and beyond expectation, which is very encouraging these days! A very stressful, upsetting circumstance left me with a smile on my face, thank you!!

Did an excellent job on our Kia. Had it for 10 days and it came back like I never broke it! Very…read moreworth it on the labor. Had a control arm and two tie rods replaced and a sense of relief throughout the process as PJ kept me updated

Quick and helpful! Two qualities that are needed when you're getting a tow! Helped me out of a jam…read more Hope that I don't have to, but if I need a tow company I will definitely call them first.

This dude Scott mort, screwed me out of a deal. Bought a truck for 1500 and it had So many problem,…read morehe said he would help us with them as long as we bought parts and he never did help and blocked us after screwing us over. Do not go here, he will screw other people over too.

Bought an old ranger that needed a new muffler badly. They had me in and out in 15 minutes and were…read morevery professional. Friendly and laid back employees.