The views were definitely epic, but they came with a couple of big hurdles…read more The first was that when I booked online there wasn't any way to put the ages of kids or expertise level of the people riding. It's fine, but they claim that you don't need any experience. When we showed up, our guide saw us waiting outside of the car and he told us to sign in. After filling the paperwork he came out and said he didn't know that there were kids riding on their own. (I had my 11 and 9 year old riding by themselves). He seems like a very nice guy, but the whole time he was complaining that he already dealt with kids that morning and the slow horses had been used so he didn't have slow horses for us to put the kids on. The second hurdle was that his horse was not listening, I think he might've been a young horse that wasn't as broken-in as his usual horse. He said his horse was hurt, so he couldn't use it and he had to ride a horse that was "nuts." There were horses that were in the back that he had swapped so I don't know why he couldn't switch his horse to different one. He kept having to smack him and pull the reins to try to get him to keep going on the trail because he wasn't listening. This wouldn't have been a huge issue, but he insisted in holding a lead to lead my daughter's horse since she was riding on her own. (he suggested my son go ride with my husband doubled up) His horse kept moving abruptly, and I felt like it was more of a safety issue for my daughter to be near his horse so I asked him to let go of the lead, and have her ride by herself without him pulling the horse. She seemed to do much better without him holding it because, thankfully, her horse (Diamond) was cooperative and chill. The whole time he seemed very frazzled and worried. Although it is understandable for him to want us to have a good experience with the horses and for everyone's safety, I think that him having a different horse and there being better communication when booking a riding session would've made for a much better experience. The whole time we pretty much felt like a nuisance, and I felt sorry for him. He suggested that we get a partial refund because our experience wasn't as great as it should've been since we didn't have the correct horses to have a smooth ride. When I communicated with the owner, they just said thank you for letting them know and they didn't offer any sort of compensation or refund. In future, if we were to do this experience again, it would probably have to be with a different guide, but I don't think that I would come back to this Ranch I would try somewhere else. On a positive note, the views were amazing, the horses that we had were pretty chill and kept trying to eat, but other than that they didn't cause trouble. They had helmets for us if we needed them and the guide was upset, but he was apologetic the whole time. The guide did a great job at posing the horses for our family picture.

My wife and I stayed in one of the cabins here over the weekend. We had a fantastic experience to…read moresay the least. Our host, Jess, was extremely welcoming, helpful, friendly, and made sure our stay was top notch. She provided detailed information, maps, a guide, food recommendations that were spot on, and brought us pizza our first night that was delicious. Our second day, Justin gave us a guided hike through the mountain to a couple private waterfalls. He was very friendly and accommodating of personal limitations for the group. Later on we had a trail ride on horseback with Justin. He made sure to pair each rider with an appropriate horse based on their skill and experience level. The views were absolutely stunning, and the ranch definitely lives up to its name. We enjoyed every second of our stay and did not want to leave. I hope to return sooner rather than later.

Scathing Airbnb Review (Policy-Safe) This booking was…read moremanaged by TripForth, and the experience was unacceptable. Our group of 20 was scheduled to stay during the severe winter storm in Virginia in late January, when the state had declared a state of emergency and roads were widely reported as impassable. For safety reasons, we did not attempt the trip and never stepped foot in the property. Despite these extraordinary circumstances, TripForth refused to issue a refund or even offer a credit toward a future stay. As a result, we lost over $2,000 for two nights at a house we could not safely reach. While weather is uncontrollable, management's response was entirely within their control--and they chose to show zero flexibility, empathy, or consideration for guest safety. For a large family group, this was an extremely costly and frustrating experience. I strongly caution future guests: if anything goes wrong, do not expect reasonable communication or accommodation from this management company.

I will never use TripForth again to rent anything. The customer service SUCKS.... I contacted…read morecustomer service on July 13th the day I left the rental townhouse, and did not get a call back until a week later; after I made three phone calls to them. When the Manager finally called me, I told her I would like to get some type of compensation, because I did not get a full three day stay and that we only got a half day on Saturday. The only The feed back I received from her was, we are sorry, but we only compensate it we booked you in the wrong unit. You will have to contact Massanutten resort to compensate you. Then the Rep goes on to say, Massanutten manager James said they will not compensate you because it was nature and not their doing. This is what happened. I rented property at Massanutten Resort at the Regal Vista Townhomes. We were there from July 11 thru July 13th, and paid close to $500.00 for those two nights stay. The property was nice, there were a few problems with one TV not working and the ice machine. Maintance was called out to fix the problems, but was unable to fixx it, so they brought out a bag of ice and pulled it in the machine. They stated they would come back, but never did. We arrived on Friday, our checkin was 5:00pm (half the day gone). On Saturday we had a chance to make the best of our time during the day. Later that night, we started watching tv, starting dinner, to unwind; while waiting for my daughter and family to arrive. Around 10:00 out of nowhere, the power went out. It flicker once, came back on and then again and completely went out. We could not each our dinner, because we could not see. We had to use what was left of our cellphone lights to see. We tried on our cellphones calling the front desk, the phone was busy all night. We then decided to go to bed, it was pitch dark and the power was not restored until 6:30 am the next morning. As a result of the power outage, my husband insulin was damage, I could not use my cpap machine, most of our food got spoiled, my grandson cried most of the night, because he is scared of the dark. I am very disappointed with TripForth and will make sure that anyone I know that goes to Massanutten or any other resort will never use them for rental services.

THE place to stay in Massanutten Resort. Beautiful individual homes with driveway & garage. The…read morenewest section of the resort. Truly a home away from home, with 2 full baths, 2 bedrooms plus a pullout couch. Plenty of space for a large family or friends going together. Everything is new & beautiful inside and out. With its own dedicated outdoor pool and indoor workout center with full locker room, bathroom & showers. It's beautiful, private, with amazing views of the mountainsides all around you. We use one of our timeshare weeks and exchange for here. Because of the Regal Vistas popularity, can only get this area once every 4 years. We have stayed in all the condo options, this by far is our favorite. Spacious, new, homey. Love the electric fireplaces in 2 rooms. TVs in living room area plus both bedrooms also had DVD players for each, so bring those movies! Master bath is huge with jacuzzi tub plus a spacious shower with a bench. Outdoor patio with barbecue if you want to do some home cooking. Full kitchen and fridge like you are home. We always go shopping at Food Lion in Elkton to stock up as we always eat breakfast in and sometimes lunch. Always need coffee, drinks and snacks. It's amazing here. Truly a home away from home.

This place is a waste of money, we have had this timeshare for over a decade and regret ever…read moreupgrading now we can't get rid of it because it's so difficult to resell! We were conned that we'd have a better experience going from the Summit timeshare to the highest level Regal Vista. It's been a money pit ever since! This last visit we were mortified that we were given a fly infested unit and told we could bring our own fly traps if the bugs bothered us! Take a look at how many flies were caught in one day!! Also the bed sheets had holes which is completely unacceptable. When we expressed our concern we were only told that we got an older unit and next time to book longer in advance. Mind you we own a Red Week which is supposed to be Prime!

Moderate resort with high pressure sales as an end goal, management is non-responsive to guest…read moreconcerns. Amenities are mid-range and years behind what similar locations nationwide offer for more value. Rooms are updated but definitely show wear and tear. Lots of construction noise, dust, debris. We're glad to have visited but will not return.

Stayed in hotel 5, took me back to the 90s because this place has not been updated since. Thankful…read moreI had Clorox wipes with me because our room was given probably less than 5 mins to get cleaned. The furniture is outdated, the pillows have lumps, and I could hear everybody and their mamas conversations. When my husband went to check in they asked him weird questions like "Are you married?" Or "is your wife here" when he responded yes. Saying they wanted feedback for further hotels with pools. Trying to get him in for a free breakfast (probably for a timeshare.) Room has a fridge, coffee maker, ice bucket, two beds, two sinks, shower with tub, two tables, tv, lights, and closet. There is a balcony with a table and two chairs as well. Out in the hall you have the ice maker, microwave, and vending machine. Overall, not bitter but not worth the price we paid.

Scheduled a wine tour for my mom and a couple of her friends! Dederick picked the most beautiful…read moreplaces with good wine, the car service was out of this world and my mom can't wait to plan her next wine tour in the fall! Dederick was knowledgeable, friendly and charismatic! Everyone truly had the best time

Spectacular experience: highest level of attention to detail resulting in a memorable day that…read moreshowcased the area, its wineries, beautiful landscapes, all in the comfort and safety of a chauffeured vehicle. Dederick was the perfect choice and he exceed all expectations. Take your experience to a new level with the services of Shenandoah Shores Management!