Disappointed. This used to be our favorite spot when roadtripping, but recently things felt…read moredifferent. We were charged a total of $100 for our pet (price was $50 six months ago). The hidden fees felt shady. Our bed was sunken in on one side, so sleeping was awful for my partner. The breakfast is BAD. Eggs were rubbery. Fine if you like toast and cereal, but not worth it. So sad because we used to love this place.

Hyatt Place is our favorite hotel in the 'Burg! Having a student at JMU and season tickets for the…read morefootball games, we have had the pleasure of staying there many times over the last 3 years. Rooms are beautiful and updated. The property itself is warm and inviting as is the staff. Rooms are large, nice bathrooms, beautiful views of the mountains and the most comfortable beds!

This hotel worked out so well for us. This property has a great location, very clean rooms, and…read morevery friendly staff. It's rare that we come up on a property where everything and everyone is absolutely splendid. Thank you for a wonderful stay!

Stayed here for the first time last night and this place is very nice. A-lot of accommodations,…read morebreakfast n coffee, nice beverage and snacks in the lobby, fire pit outside. I saw a-lot of puppies as well. We had the room with 2 bedrooms and 2 baths, kitchen and big fridge and freezer, and a separate living room. Was very spacious for 4 adults. Overall the facility was very nice. Walking distance to many restaurants. The service was impeccable, the young lady Ashley last night was amazeballs. Thank You

This was a disaster from beginning to end - definitely not what we have experienced at Marriott…read moreproperties. Check-in was done online but despite arriving at 9:00 pm we were not assigned a room online. We went to the front desk and were given our room and physical keys. We got to our room and it was VERY warm inside. I immediately went to the wall thermostat and it had a black screen and was clearly not connected. I went to the unit attached to the wall/window and it was set to 70° and it was not 70° in the room. We called the desk and they said they would call maintenance, which they did. He arrived about an hour later and noted it clearly was not cooling. He began to look at the unit and noticed it was on 'fan' and not 'cool'. He had no idea why it was on fan. Fortunately it began to cool. I asked about the wall unit thermostat control and he said that as they began to fail in rooms they were disconnected. Not good. While we were waiting for maintenance the front desk clerk said they were adding 10,000 points to my rewards which I appreciated. When we finally got ready for bed, the pillows were the flimsiest pillows I have ever seen in a Marriott property and we asked for 'real' pillows, which the staff brought up. The pillows they brought up were what the room pillows should have been like. On Saturday we took showers and were shocked that the towels were almost see through with worn tears and rips in them. Again, not consistent with Marriott standards. We were gone for the day and when we got back that night we jumped on the elevator with two other folks before the doors closed - then we all realized - the doors wouldn't close. I went to the front desk to tell the clerk and she said 'yeah, we know' and then went back to using her phone. I asked if they were going to put a sign on it and was told 'we'll get to it'. I told the other guests the response and they were not happy either. We got back to our room and couldn't use any streaming devices because the tv said 'unable to connect to the internet'. We called the front desk and they said they would have someone look at it the next day. We were gone all day on Sunday and when we returned housekeeping had serviced our room which was great - no issues there. The streaming worked fine on the tv so we presumed it was corrected. We were gone most of the day on Monday. When we returned the tv was back to the 'unable to connect to the internet' again. As on Saturday night we couldn't log in to our Netflix, Prime or Pandora accounts - couldn't even get to those screens. We again called the front desk and were again told that someone would check it out the next day and were told they were adding another 10,000 points which was appreciated but it was becoming clear the property had problems and the answer was adding points. A mixed 'solution' We got up Tuesday and I had a folio in my email in-box which surprised me because when I originally booked the reservation on-line it did erroneously (probably my error) indicate a checkout of Tuesday. When I got the email confirmation on March 17, 2025 at 9:17 am I reached out to Marriott and they said I could contact the property directly, which I did on March 17, 2025 at 10:30 am (CST). When I contacted the front desk, I was told they were sold out and we'd have to move to a different room with double beds. I asked to talk to the GM and Franita Tanner (the GM) said that was the case. When I explained what happened on the reservation, she said 'it looks like you booked online' - no kidding - I had just explained all that to her - it was as though she wasn't listening. She confirmed that we would have to move rooms if we wanted to stay. I told her we'd had problems and she said 'I see that' and then went on to essentially say that we were the only guests who had any problems; that the reservation, internet, room AC, pillows, towels, etc. were our issues and nobody else had issues. Wow! I asked her if this property had been given a Marriott waiver from having to 'refresh' their rooms because they were clearly not up to Marriott requirements - she said 'no' Ultimately we opted to stay at another hotel for Tuesday night. Aside from the clerk on her phone and the GM, the staff were all helpful, friendly and polite. The rooms were clearly old - the furnishings were mish-mashed; the only outlets by the bed were one electrical outlet in the lamp on each nightstand - there were no USB chargers anywhere. The pillows, as discussed, needed to be changed out a long time ago. The towels were clearly over-used and should have been replaced. Not sure what the deal is with the internet. We would definitely not return to this property. But for some of the great staff, this would have been a '1-Star' review.

Nice hotel with friendly staff! We made a pit stop here on a long road trip and it was very…read moreconvenient just off the highway. They have a small heated indoor pool and a gym with free weights and a few ellipticals and treadmills. We were happy to find a Starbucks only three minutes away for morning coffee. We haven't seen the downtown yet but heard it is cute and walkable, only ten minutes away. I'd love to come back and hike Shenandoah National Park which is only a twenty minute drive. It was very clean and the water pressure in the shower was 10/10. Would recommend!

Hotel is clean and modern. Bed was comfy. Room has a fridge, coffee maker, and microwave. Lots of…read morerestaurants within a mile or so. Breakfast had some good choices - scrambled eggs, link sausage, waffles, yogurts, cereals, and baked goods. Would stay here again!

Recently stay at this Hotel for two days. Woke up with bug bites! Looked like bed bugs issues in my…read moreroom. Got worst once home, have to visit Urgent Care, and Primary Care doctor for treatment. Notified the Front Desk, to alert them of the bed bugs issues, requested management to follow-up and requested a full refund. After three call to the Hotel, still no management response. The Front Desk provided contact info and I wrote an email detailing the specifics. After 24 hours, no response. Contacting the Board of Health and Choice chain.

Terrible experience. The room was dirty when we arrived, and…read morethe bed sheets clearly looked like they had not been changed. Cleanliness was a major issue. Breakfast was extremely poor, with very limited options and low quality. On top of that, they charged me for three rooms instead of one, even though I had canceled the extra rooms on time through Booking. The staff was not helpful and the overall service was very disappointing. The location was also not good. The night before, other guests were complaining about bugs in their rooms, which made the situation even worse. Overall, this was a very unpleasant stay and I would not recommend this hotel.

We made a reservation while traveling down I81. The young…read morewoman a very competent,professional employee. Checked Us in,she reported that our room had only 1 card,because they had used all the blanks,for other guests. Our "room" had a non-functioning,dead bolt lock,nice huh?. Shower water pressure,was,non existent. Furnishing, circa 1990, worn chipped, loose knobs, overall in desperate need of an update. The breakfast server was pleasant the selection was good. In summary we have stayed in Hamptons across the USA for iver 10 years and this was barely a 2 star, we wont stay here again.

Great experience at the DoubleTree Harrisonburg. I was coming in for work and we chose the…read moreDoubleTree for those cookies, well the hotel looked fun, and the cookies were a plus. I chatted via the app pre-arrival to see if we could get an upgrade and was able to get into a larger room. Laurie was able to help. Easy check in on arrival via the app. The room was spacious and clean. I walked into a perfect cool temp room. The bed was comfy bed and there was a hot shower. The room had a safe and fridge too. Only downside was the pool was closed for maintenance. I did bring along my trunks but not the end of the world. The service was great here and this is a really nice hotel. A little older but adds to the charm and my room was nicely updated. Thank you, Laurie, and everyone at the DoubleTree for such a nice stay.

2.9 stars at the time of this review seems valid to me. I've stayed in much worse and far better…read more I'm in this college town hotel early in the summer, after school was let out for the season. Good: 1. Friendly staff. They gave me a warm cookie after checking in and the next morning 2. Room air conditioner works well 3. Room was cleaned well and had nice decor (pictured) 4. Shower pressure was ok and the bathroom generally looked nice (pictured) 5. Parking options completely surrounding the hotel 6. Close to the highway 7. Beautiful town 8. The group rate we got was about the highest I'd comfortably say it was worth to me. The regular rate wasn't too much higher, but it would be pushing it for me to end up staying here if I were visiting on my own. 9. Plenty and all types of shops and restaurants very close, nearly walking distance. Not so good: 1. Entrance light was busted (pictured) 2. Sink stopper busted (pictured) 3. TV remote with painters tape for a battery cover (pictured) 4. I had a room on the second floor with a window facing an internal hallway that had a constant bright light that I could have done without. Would prefer not having window in this situation personally. 5. Shower supplies empty or nearly empty (pictured). The body wash was empty so I just used the bar of soap. I didn't inform the staff of any issues to see how they'd remedy anything since they weren't issues that had much of any impact on my short stay. Otherwise, the pool and gym looked nice, but I didn't make time to experience either. I wouldn't mind staying here again for the group rate we were graciously provided.

Location: 5 Customer Service: 4…read moreComfort: 4 Accessories: 4 Parking: 5 Cleanliness: 5 We stayed 2 days at the Hotel Madison & Shenandoah Valley Conference Center a few months ago while we was visiting the Harrisburg, Virginia area. This was our first experience with this hotel, but I'm pretty confident that we would return for another visit. The Hotel parking was very well lite and they have plenty for small and large vehicles. Upon checking in, the hotel staff was very friendly and professional. The rooms are very spacious and comfortable. You can also tell that the cleaning staff takes pride in their work, because the entire hotel was very clean and maintained to the highest standard of cleanness. Our room was very relaxing and I'd suggest this facility to friends, and family members.

I was there for a multi day conference and was impressed by the facility. It is well maintained,…read moreclean, and with great staff. Nice rooms.

Today I needed help with finding my confirmation number for an upcoming booking. I followed a…read morecouple different suggestions to with Holiday INN sites and finally was able to contact Holiday Inn University site directly. The front desk was so very helpful and friendly. She solved my problem and made me feel so welcome. Holiday Inn- your front desk employee Feb. 21st is amazing AM. I only regret I did not write down her name but she is a treasure!

Terrible experience with the GM. As someone who travels for a living and has a schedule changing…read moreall the time to check out a day early to go to another job this hotel wants to charge me fir the night I won't be here. Terrible customer service to Diamond Elite Member. There are many others hotels in the area so I recommend staying away from this hotel.

My husband and I went here for our first anniversary. We had a three course meal. Let's start by…read morethe ambience. It's so gorgeous inside and outside. Formal dining experience. The food was superb!!! The waiter was knowledgeable about the menu and paired wine with our meal. We will be going back soon.

What a lovely treat! This place was just beautiful, quiet, walking distance from town, and the…read morestaff are incredibly kind and gracious. I've never had an experience quite like this one! The last room available in the Inn (the Rose Room) was a lucky last minute booking when we didn't make it as far on a road trip as we thought we could and we were treated as if we were treasured friends or family-not in an overbearing or too-hands on way, just completely welcomed from the start. The folks here really get it! And the breakfast that comes with the stay-oh, my! Don't turn that down! It was delicious!

Stayed here for two nights over the weekend…read more Lots of restaurants and shopping close by. I had a king bed with a cute sofa chair in the room. Pillows we're really fluffy and the bedding wasn't warm enough. Breakfast was mentioned when you checked in but it wasn't mentioned you have to pay. That's something important to talk about especially if you're wanting a free breakfast with as much as you pay for the room.

Driving from Nashville to New Jersey on a Sunday with heavy traffic, my wife and I were very happy…read moreto finally get to this Marriott Courtyard. We've stayed at many Marriott's across the country and found this hotel to be very good. It's located right off I-81 so it's very convenient for travelers. The hotel is right next to James Madison University so it's in the midst of many hotels and restaurants. Our room appeared to have been recently renovated. It was spacious and clean. The bathroom shower was very nice. If you're a parent looking to stay by JMU or just a traveler looking for a good place to stay, I recommend booking this hotel!