I would like to file a complaint against an employee at the Shell Service Station at 18910 Crenshaw Blvd Torrance CA 90504. I am a 70 year old husband of a 59 year old wife. My wife attempted to use the restroom at the Shell Station at the above location and was told that the restroom was out of service! We had just left the 405 South Freeway, after locating a Shell Station with a bathroom on the internet. Her need for a restroom was extremely urgent and she begged the attendant to allow her to use the restroom. He refused and suggested that she go to the restroom next door the "Starbucks Drive Through", which was the only other business in the area with the possibility of having a restroom. Unfortunately, after checking the Starbucks next door, she was informed that they did not even have a restroom at all, so she returned to the Shell Station Attendant to let him know that they did not have a restroom. After filling my car with gas, I plead with the Shell Attendant to allow her to use the out of service restroom, and he refused! Subsequent to my interaction with the Shell Attendant, my wife was forced to go behind the Shell Station to relieve herself, at no small amount of embarrassment to herself! The attitude of the Shell Attendant was callous, unempathetic and appeared to enjoy the suffering of my wife in this circumstance. We were not freeloaders wanting to use the restroom without paying for gas or other items available to purchase, instead we were customers. I would like to be contacted regarding this incident as it beneath the expectation of the Shell Corporation and its franchisees. Expected Resolution? What would you expect to be done if your wife was put through this ordeal? Franchisee of Shell Service Station at 18910 Crenshaw Blvd Torrance CA 90504: Edward Payden read more

It's 5:44 in the morning and they are not open. Their Apple Pay does not work outside. I try to pay with my Apple Pay at the window and Roberto is giving me a difficult time paying he told me the store doesn't open until after 6 a.m. I'm trying to redeem my loyalty points so I have to sit here and wait until after 6 o'clock to make my gas purchase because I do not have enough gas to go to another shell so I can redeem my loyalty points. The reason is, I do not have my card so I'm using my Apple Pay. It's 2024. Let's get it together. read more

Always closed when I go. Somebody is always at lunch. Avoid like a plague. Real time waster

Cool place, except for the dark haired portly female clerk who curses at customers and is unhelpful and rude.

The bathroom is out of service here and they don't have a sign visible on the outside notifying patrons. Had I known ahead of time I would have gone to the next nearest gas station to pump gas and use their functioning restroom. The employees had such an attitude about me even asking too. Spend your well earned money someone else people. read more

Located on the corner of Crenshaw and 190th in Torrance they have a food mart and a good amount of gas pumps only downside they are close together and not enough space to squeeze by or in between if they are all being used. Unless you ride a motorcycle then you are good squeezing through. Best to come at off times here or when not busy. I've been here in the mid afternoon before and had to wait for a car to finish just so I could get around to an open pump. I believe this location out of the other Shells near by is the cheapest so you take the good and the bad. Overall an okay gas station. read more

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I normally do not get gas here as Shell is more on the pricey side- However, since I am a Reward Saver(Food 4 Less) I had some fuel points accumulated so when I checked the info on Food 4 Less fueling points, I went to this Shell station since this was on their approved list. Much to my disappointment, there was a young high school boy who did not know anything about it and when I asked for the manager, he said the only other person there was a high school girl. The way he answered me was that he just do what he is told and nothing else. He lacked customer service skills and with their system of training new employee is really a necessity. I would not go back to this place as with lack of customer service and staff not having any manners. I Thank you read more

This Shell gas station is very close to where we live and it's also convenient for me to stop at on my way to the 405 South Freeway off Crenshaw and 182nd. The prices at this Shell seem to be pretty reasonable and I like that I can save more money by using either my Fuel Rewards or Ralphs Rewards when I fill up. There is also a Mini Mart inside if you want to grab a drink, snack, or some Oil for your car which I needed during this visit. If you need a Car Wash you can select that option at the pump and you can choose which wash you want. I will continue coming to this location because it is one of the better Shell gas stations in this area. read more

This little gas station is located on the west side of Artesia & Crenshaw. They accept Ralph's rewards inside & outside at the pump. I go to Ralph's frequently so sometimes (like today) I saved 40 cents a gallon and it has a small car wash. There's vacuums there to as well. The little market inside is very little. But they have good prices on the energy drinks, Starbucks Frap bottles, double shot cans, and coffee. The people inside are always friendly. Seriously this place is very convenient and cheap! read more

Armando was rude- he was a smart ass with me. I went in bought gas came out to add the gas I purchased. When I went to add gas it did not show that I had purchased anything I went back in to let him know and he was quick to let me know I did it wrong- I said nothing happens I'm not sure why it's not working? He said you canceled it. I said I did not do anything different - I said will I be charged he said No you canceled it. Okay so then he says what pump? Long and behold he did something at register and then it worked. After I had to call him out and say why are you being rude about it I'm just letting you know. Like for real??!! Basic stuff read more

I stop here because it is on my way to and from work. I also get a discount using my Ralph's club number. The station has pumps on both sides of the mini mart. It also has air on the pump islands. While there are squeegees on the islands, only the pumps nearest the mini mart entrance have paper towels. read more

What gas station closes in the middle of the day.. never reliable for customers. Gas is over priced at this location.

***The gas prices seem reasonable here; it seems like a little less than half the pumps are diesel, which is either convenient or inconvenient depending on what type of fuel you use; this gas station is located at an intersection that can get crowded at peak travel times, which makes getting out of this gas station difficult*** I think they have a few free parking spaces available here if you just need to pick up a snack or drink. read more

If not for convenience, I would never fill up here (the 1-2 times a year that I do). Sometimes the prices are super cheap, other times they're above market by upwards of $0.50 per gallon. And today, I found out that they have a $50 limit (per credit card, per day) on the amount of gas you can pump into your vehicle. If you want anything over $50 you must use a different credit card for each $50 you want to pump. Do not trust this station. read more

I went here for the first time in years. Don't seem to be up to date on gas pumps. Or maybe I picked the wrong one to stop at. Was going to upgrade to premium gas. The pump only had one type gas, not premium gas. Also as I got out of the car someone asked me for a dollar. I was not having the best day. Plus gas is now $4.50 a gallon, and this guy wants a dollar. He could make more if he at least let people start pumping the gas first. read more

I wish I could make this review so it was flashing red! I have stopped into the service station many times over the years, it was fine because I never had to deal with anyone. So recently I stopped in and filled up my tank, then went inside to see if they had a customer service person that could help me fill my tires. Now, I'm not such a moron that I can't fill my own tires; I was 9+ months pregnant and couldn't even tie my own shoes! The manager wouldn't let the sales associate help me. Then she hid in the office like a coward and wouldn't make eye contact when I tried to ask her why or offer to pay for the service. Now they might've had a policy in place or it is illegal to help pregnant women, I will never know because she would not discuss it with me. What do people in wheelchairs or with other disabilities do to fill their tires? Her rudeness was absolutely astonishing. read more

I like going here, but today saw a woman parked her nice car by the gas station to get gas and ask money from people so she can get gas. Be careful a lot of scammers. read more

Gets the gas-filling job done. There's a Subway attached to the mini-mart. Just a hassle not being able to use Shell gift cards at the pump and have to pay in store. read more

I frequent this gas station because it is on my route on the way to the south 405 freeway. I had fraud on my credit card before after gassing up here, but was not sure where the fraud came from. I visited again, more fraudulent charges. From then on, I began paying for my gas inside the store rather than on the pumps outside. The sole purchase on my credit card today was at this Shell station, inside. More fraud. Third time's the charm. I'll be sure to gas my car up elsewhere from now on. read more

I often run down to this Shell/Subway combo for lunch, and I've honestly never had a bad experience. I often enjoy their Footlongs (even if they're really 11"!) and the gas station itself has a large selection of snack options for whatever I'm looking for. My only complaint: their restrooms are almost never available! I've gone in there only once or twice, and I very much enjoy the floral decorations adorning their walls. If only more people could enjoy their restrooms! Anyways, definitley a top of the line gas station if you're ever in need in the Torrance area. read more

I attempted to pop into the convenience store to grab supplies for the day for my crew. There was a scrawled weathered piece of paper on the outside of the door saying they were away for "Lunch". As it was 9:30 in the AM, I lightly pulled the handle to make sure it was not an old forgotten mistake. It was, in fact locked, so I walked away, when after about four steps (they almost let me go around the corner), From inside an angry voice screamed "Read the Sign", "Read the Sign" six times in a row, like an insane person trying to start a fight... What the heck? Not sure what's going on in there, but I won't be finding out, as I'll not be going there again. read more

Went here after a long trip to gas up and use the restroom for a long ride home my little sister had to use the restroom very badly. The sign says they close at 10pm we were told by monis they close at 9 so we could not use the restroom even though it was 8:50. She was cashing out and we asked once more if we could use the restroom because it was not 9 yet. Monis rudely told us no we could not because they were closed. read more

This gas station had what I really needed, GAS! There were no long waits as I pulled up and filled up my tank. The attendant was pleasant and quick to ring me up. I did not need a snack or drink but they had them available as well. The fact that this is the nearest gas station to where I was staying also made it convenient. I'm not sure that a yelp review will make someone visit a gas station more or less, but one thing I have had happen to me recently more than once is that the gas would not stop filling up and overflow out of my gas tank because the sensor was not working. The Shell sensor worked properly and the gas stayed in my tank. So if you are in the area and the price of gas is right for your spending needs stop by and fill up :) read more

Good place to get gas joy full people working all the time. Every day use, its also great for some subs if you want to eat something it can get crowded on subway during lunch but the store is clean and stocked and pumps always work read more

Shell - Cashiers best workers - Gas Stations Near Me - Torrance, California

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The gas is the best European standard, top tier and well respected among car enthusiasts, as well as recommended by race teams and auto manufacturers. Utilized by automotive magazines and testers. The station itself is pretty well kept but big trucks will often be taking up space on the other side of the L shaped lot filling up on diesel. The store is OK, had to wait for the gentleman to come out of the back a few minutes. Prices tend to be better than average. read more

It's a good filling station... Not really a lot to say other than it is always a better deal than the Mobile just across the street..

Good place. It is not the cheapest gas, but it is a good place to pump a gallon or two before you make it to the usual place you fill up at.

ehhh... ive only been here on emergency status cause my usual spot (Chevron) was too far for my gas light to get me to...! LOL