sun kissed by god 8 months ago beware!!! buyer beware!!! heads up!!! i had to report this particular private owned shell gas station at 940 belmont ave in springfield ma. i went to this shell gas station while i was on my lunch break from work and i purchased some sterling steel jewelry which was a couple pair of earrings and a bracelet which was not expensive for $44.00. when the young attendee unlocked the case display and handed me the bracelet i felt that the bracelet maybe too big for my arm and i voiced my concern to the young attendee. however, the young attendee didn't feel it would be too big. i purchased all three jewelry items. after purchasing the items i went and sat in my car outside their gas station parked at their pump. i tried on the bracelet and it slipped off immediately. instantly i got out my car and approached the counter and i stated the bracelet doesn't fit. the young attendee talked to the older attendee who spoke in their language, i assume arabic and finally stated to me that i can't get an exchange or a refund. fyi, there is no signs on or near the jewelry station stating there's no exchange or refunds. i stated i literally just bought this bracelet seconds ago. the older attendee kept repeating he can't give me an exchange or refund because the tag on the bracelet is not there. i said wait, i have that tiny piece of tag right in my car. he stopped me immediately from getting the tag and continued to say to me..." no cause it's not on the bracelet. i called the police who told me to come and make a police report whenever i can. i agreed. the bracelet was only $8.99 but it's, "the principle of the matter." i went back in the store and let that older attendee have a piece of my mind. i said you will be going to court for 8 dollars and 99 cents!!!!! again i reported these people to the headquaters of the shell gas stations in houston tx and i was told this will be expediated to shells complaint borough and i will get a response within 10 business days. they also wanted to know what i expect as a resolution to my complaint. i said i want my refund and in return i will never buy another item or gas from this shell gas station. the shell representative agreed and understood my anger. these people like i told them need to be ashamed of themselves. a simple quest for fair treatment by these people was met with stonewalling and a refusal to budge, making it clear that customer satisfaction was not a priority at this shell gas station. can you imagine handing over your hard earned cash to a prominent business and moments afterwards your left holding a worthless item due to a business who only cares about profit and not customer fairness? this was the experience i had to endure. a money hungry , money gripping type of people whose morals and ethical values are built on bad and shady business towards customers once your money has been processed or the transaction has been completed. do not spend your money at this privately owned business. thank you for those who took the time to read my review. read more

Its too bad that I even had to give them a star in order to get My review up. The people behind the counter especially the guy with a beard, chubby is especially rude. I went in at 11:45 He said they close at 1:15. I made a call to confirm a pickup order and he told another person who worked there to come over to Me and tell Me they were closing now. Another person came in and they didnt say anything about closing to Her. I left drove around the block twice and five minutes later the same girl was in there along with other people buying things. I went in again and they both gave Me dirty looks. I bought back what I bought previously and got My money back. I got on My phkne and acted like I was doing My review infront of them and thats when they told Me I can have everything I returned for My inconvenience. How convienient. Smh. Never will I go there again. Very rude service. read more

Terrible service, discourteous and rude. Cashier, Sherryl, wouldn't open window to pay for gas when I had a child in the car. Explained to her nicely and she flat out refused. Other cashiers have at that store. Manager sat in the parking lot smoking in her car. No customers in store. Went back to the store after dropping off my child at day care and got snubbed by the manager and cashier. It was the only reason I would go there to get gas. I'll now pay extra for full service and will avoid these rude people from now on. read more