My car's left rear tire needed air. Back in the days I could pump air in the tire at no cost. The guy in the booth charged me a fee just to put air in the tire. Even gas is expensive at this gas station. You won't see me pumping gas and air at this business. Bye, Felicia. read more

do not recommend. Pump does not auto stop and resulted in overflowing from my tank. The man working said it was my fault, however I was just trying to explain that this could be dangerous for others. read more

The man that runs this place made me cry lol don't come here. A glass bottle fell out of my trunk so I was cleaning it up before getting gas and he ran outside telling me to get my mind straight. I'm having a bad day. Was so flustered I couldn't put my PIN number right and just drove off. He's really mean and will make you feel small if you're not moving fast enough lol. There's a reason why this place is always empty. read more

Rude ! They will say their water and air is broken , won't speak to you just hold up signs, will watch you try and open the door and just stare till you come to the window, overpriced and gas is not good ! read more

The guy that works at this gas station was one of the meanest people I've ever randomly encountered. Both of the pumps I tried to use locked my card in them, the guy behind the window was ridiculously unhelpful and rude. I couldn't hear what he was saying and he just shrugged. When I asked if I could buy gas here or not he shrugged again. I paid at the register and the pump doesn't update with price or amount. When I asked for help again, he got super frustrated and shouted at me "it's self service!" and then muttered about me under my breath and flipped me off. Seriously the most bizarre experience I've ever had, won't be coming back here again. After reading other reviews I am trying to have a laugh about it - I'm not sure why this man is so unhappy, bitter and angry, but if you go here and have a bad experience with him you can trust it's not you read more

Very poor customer service. The service station was closed and the cashier started yelling and became confrontational when I asked if it's open or closed. He said we don't have a mechanic and you need to leave read more

Shell of Alameda - The cashier - Gas Stations Near Me - Alameda, California

The service here was so rude. I disliked the guy so much, he was so mean and would not listen nor was willing to help me out. The gaw is wayyy too expensive, and just for air to the tire is expensive too. I honestly dont know how this place has even more than a 1 star. The manager needs to learn how to be nice to other. Officially the worst place I have ever went to. read more

Horrible service rude Asian guy yelling at us for parking wouldn't sell water no restroom. Unreal.

Well, times have changed. High gas prices, no more auto repair, and the mgr stays in the cashier booth. It's hard to even get a flat repair. 7-11 offered to buy this station, and put a combo store and gas station here. A 7-11 on this corner would be a great addition to the area. I hope Shell reconsiders the offer. read more

The owner is an ass- hole don't go here very bad attitude with customers and bad car service as well , I had my brakes done , very expensive and a week later squeak no good read more

Shitty customer service. We literally filled our tank and parked aside so my partner could go across the street to grab some ice cream but some dude came out and told us that we couldn't park here or else we'd have to pay! It's ridiculous! We literally were just got gas and was prepared to double park and leave once we get the ice cream. I was also in the car so it wasn't like we were abandoning our car here. I get it that if he were to be busy but it was a rainy night and not a single soul. Will never come here for gas again. read more

I am LIVID after an encounter with the "person" who inhabits this establishment. I parked my car in an area that 1) was NOT under his authority and 2) I was only going to be 5 minutes, INCLUDING getting gas there. As soon as I exited the car, this Asian man began SCREAMING AT ME, telling me "Hey you want me to tow your car?? $800"... I said I would be five minutes and I was getting gas too... further yelling and expletives, the F bomb all over the place. I mean, this guy was BATSHIT. You can bet that I left in a hurry without giving this gas station ANY of my business. I mean seriously.... there's a courteous, respectful way to deliver a message, and then there's the douchebag way of doing it. This guy was a complete and utter a**ho I come into Alameda from Oakland to conduct my business and spend my money here because generally, it's chill on this side of the bridge and normally you can count on people to be polite. NOT AT THIS CRAPPY GAS STATION. I'd I could give this place a negative five, I would. In a customer service business, you don't scream and yell at customers, especially when there are TONS of other parking spots available, it's not like people were jostling for parking there. Unacceptable. Insulting. Deplorable. Just another sign of the degradation of courtesy. This place will never get one dollar of my business, and I suggest all readers of this post to do the same. read more

Shell of Alameda - These were the spaces I parked in, and as you can see... no one else there. Parking Nazi!!! - Gas Stations Near Me - Alameda, California

DO NOT USE THIS SHELL GAS STATION! The guy behind the booth is a real jerk! The price for gas is higher than other Shell stations and he will rob you fo air to fill air in your tires as well. DO NOT USE!! read more

Unfortunately, most people don't check yelp reviews for gas stations, so I finally became terrorized by the owner at this gas station. I had some bird poop on the hood of my car, so I pulled in to get it squeegee off. I intended to get gas, but before I could even finish squeegeeing and get gas, the owner, yes, the older Asian man started yelling at me. He said I need to go to the car wash to do that and to leave. I said I was going to get gas though. He didn't care. He just kept yelling and saying to leave and that he hopes he never sees me again. I yelled back the same and drove off. Thinking maybe I was acting belligerent, I came to check the reviews. Lo and behold, so many bad experiences similar to mine. I have successfully gotten gas here a few of times and yes, the machines are older and take an extremely long time to process. Plus I've had instances where the pump didn't work. Anyway, please don't come here unless you are so desperate and your car literally can't drive to any other gas station. read more

I needed air in my tire and I was willing to pay. The guy said he doesn't give a damn and that his machine is "broken" when before he said "I don't want to turn it on." What a super, bitter and broken man. read more

I went rushing to get some food from the Mexican place on my lunch break and didn't realize that parking lot didn't belong to the restaurant instead it was the she'll which says you have to pay $10 like wth? I came out to a $45 ticket which god knows from who? I would never go there to get gas or anything the reviews say everything about this hungry miserable guy.Piece if shit ! read more

I wish I had read Victoria's and Logan's reviews before visiting here to get air. The machine worked last year, so this was my 2nd visit. I put in 4 quarters to get the air machine started, but nothing happened. Went to let the worker, an older Asian male, know that the machine is broken. He immediately called me a liar and that I was only trying to get free air. I don't care about losing my $1, but at least put an "out of order" sign. Made me sick to my stomach. Won't be returning here. read more

The Asian man running the store was BEYOND rude, I parked my car to run across the street and was going to get gas as soon as I was done running my errand. (may I mention I was the only car in the entire gas station) I am also 8 months pregnant and there was nowhere else in the surrounding area to park and since it was a quick errand and I would be getting gas afterwards I didn't think it would be an issue. Was I sadly mistaken.... I didn't even take 10 steps away from my vehicle and the man came outside SCREAMING at me, he made me so uncomfortable he stated "YOU NEED TO MOVE YOUR CAR OUTSIDE I DONT WANT YOUR CAR HERE YOU NEED TO MOVE OR IM CALLING THE POLICE" I said in response, "Sir I'm just going across the street I will be right back I also need to buy some gas" he responded and said " I DONT CARE I DONT WANT YOUR CAR HERE LEAVE OR IM CALLING THE POLICE" & I proceeded to ask him "Sir what is the issue? There are no other vehicles here, I'm not in anyones way, there is nowhere else to park and I need to purchase gas also" he continued to threaten me with calling the police and I also recorded him screaming and yelling at me to have as evidence if necessary. I am just completely in shock at how completely rude and nasty this man was towards me. I could understand if he was busy and there were other cars, but again completely EMPTY! I moved 2 blocks down and went to where I needed and shared my interaction with a clerk and she told me I should also never go there that the man is a complete a** hole to everyone. Do NOT COME HERE UNLESS YOU WANT TO BE HARASSED, DISCRIMINATED AND EXPERIENCE RACISM for no reason! read more

Shell of Alameda - The angry man that viciously yelled at me - Gas Stations Near Me - Alameda, California

The customer service was horrible. Main guy was rude and not welcoming. Trying to buy merchandise and denied service.

Owner is incredibly rude, penny pinching, and incoherent. He walked outside and screamed at me for "loitering" while I was waiting to get gas. I decided to leave and go somewhere else. I highly recommend avoiding this station and getting fuel literally anywhere else. read more

I had the unfortunate pleasure of parking here since my two year old daughter threw up all over the backseat of the car. As I ran to help my daughter some old Asian guy comes outside and berates me for parking when NOBODY WAS EVEN THERE. I told him I was going to buy something(to settle my daughter's stomach) and he again told me to leave. I went up to the window and told him he can't treat people like that and he began yelling at me in front of my daughter at the top of his lungs. Please do not support this business. It is independently owned and corporate cannot do ANYTHING to address this person's behavior. read more

This station is an embarrassment to the Shell brand. Constantly out of premium fuel AND diesel, broken pumps are the norm and rarely marked as such, prices are higher than any nearby station, and rude/non existent staff. I wish Shell would yank their franchise license--they're giving Shell a bad name. Go to ANY gas station in Alameda before this one. read more

Terrible customer service, pumps don't work and wouldn't release our card claiming we had to pay while the card was stuck, asked for help and was yelled at! Boycot this shitty station read more

Why would anyone stop here for gas. I pulled in, only to learn that this is the most expensive gas station in the East Bay. When gas everywhere else is 250 per gallon, they are selling for $3 a gallon here. Shell is in general the worst possible gas station. But this one is an extra rip-off. Avoid it like the plague. There are too many other options in Alameda. read more

Figured I would fill up here since I was buying so.e food next door. Asked the cashier/owner if I can park for 15 mins and he said 10 dollars. LOL because of your greedy approach this is one fuel station I'll be using. As I leave random cars just parked in the lot without asking. read more

I wasn't asking for any special service like air for my tires, bathroom, parking while at the Mexican restaurant. All I wanted was gas. His number 2 pump was not working properly and I waved to him to let him know I was having a problem. After a third try we were finally able to get it to work. Let me be clear, I wasn't doing anything wrong, it was a glitch he had to address with his pump. He was so rude and obnoxious towards me that I let him know that I wasn't going to patronize his business in the future. I didn't say it in a mean way, I wanted him to know he can't treat people this way and expect them to continue to be his customer. In response he flipped the bird at me. I had in the past, purposely used his pumps because he didn't seem to have much business and I felt sorry for him, but now I understand why he is bypassed by potential customers. read more

AVOID! Extremely rude and unhelpful older man (owner?) runs this place. In addition to the gas being some of the highest on the island (drive a block for cheaper gas), the place is dirty and the guy working there is completely unhelpful to drivers in need of help or assistance (his photo has been posted repeatedly by others on Google reviews). CA inspectors need to inspect this place for non-compliance with state and county laws. There are a lot of better places to fill up on the island within a block away. It's rare when i'll say don't patronize a place, but don't patronize this place which treats its customers like trash. There are much friendly, cleaner, and more helpful places on the island where gas is less expensive. read more

Shell has been around for decades. remembered China Hut across the streets. gas was cheap then. now every station on webster is 3.79 regular, seldom gas up here anymore. cheaper on park ave. even cheaper on high st. in oaktown. 2.5 stars read more

DO NOT COME HERE!!! I don't typically leave reviews but I recently had a very unpleasant interaction with an employee/owner (older Asian man) at this station. I parked at the stall and was using the squeegee to clean my windshield when the employee yelled at me and asked if I needed a car wash. I replied "no" and he told me to "get out!" I was honestly caught off guard and was confused. Then he proceded to yell at me and rant about the water on the floor being a violation. I didn't want to confront this man because he honestly seemed unhinged so I booked it out of there. I ended up filling up my gas at the Chevron down the street. After seeing other reviews of this station and their negative experiences with this employee, I'm honestly relieved to find out that my experience wasn't some isolated incident. Try to avoid this place at all cost! read more

The attendant refused to turn on the air compressor. He said he didn't care if the law required gas stations to provide free air and water, I would have to pay four quarters. If I didn't like it I could call the 800 number and leave a complaint! Unbelievable. read more

Asian guy gave me the finger because I asked for change to pay for air!!! I asked him how was his day and he stared at me. Slammed the service window shut and gave me the finger read more

First of all, I am not a customer of Shell and after today's ridiculous experience I will never be. Too bad Yelp doesn't let you give 0 stars. Like many of the other reviewers, they are absolutely correct when they talk and describe the extreme unprofessionalism and inappropriateness at this location. More specifically, the owner of this Shell should be investigated if Shell as a whole has any real care of their reputation. I sort of doubt they ensure via any kind of audit that their locations uphold even the most basic professionalism. Shouting, screaming and cursing at potential customers and local citizens including myself is not how any business should operate. Period. To make a long story short, I am writing this on a Sunday evening. As most know, parking around the East Bay area is not friendly at all let alone the whole Bay Area. Anyway, I normally visit a barber right across the street from Shell. This Shell location BARLEY has any business at all and now I can understand why. The parking lot was literally empty and so I would park in an isolated spot near their neglected and broken air/water hose that nobody ever uses. I am normally done within roughly 20 min max if that. It's really not hard, but as a business you can politely tell someone to move their vehicle instead of immediately shouting and using foul language. I asked the owner who is a short Asian man if he was the owner and he yelled, "Yeah so what, who cares?!" where I just looked at him in disbelief being that I wasn't even coming at him disrespectfully. I then asked if the water/air hose pump was working because I knew it wasn't for at least over a year thinking maybe I could put some air in my tires at least. The owner then responded with a douchebag condescending remark to try it and just kept shouting like a maniac. You might be able to get away with bad mouthing random people who are more forgiving and nice, but one day someone who isn't as forgiving and nice won't be taking one's disrespectful shit. read more

I came here to pump air into my tires because they were low on air. Cashier/attendant advised me that the machine was broken. I asked him if I could use the air pump from their garage since I just need air. Attendant told me that since I didn't purchase gas from them that they didn't need to help me out. Ended up going down 1 block and asking the 76 gas station for air. They were able to assist me without any hesitation. This gas station has the most expensive gas on the block and has terrible customer service. Please save yourself the hassle and don't even come here to purchase gas or getting your car repaired. read more

Shell of Alameda - Non working Air/Water and no phone number posted to report inoperable equipment - Gas Stations Near Me - Alameda, California

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I show up and say that I would like to use my fuel rewards. The worker, older, looked to be asian, immediately gives off an attitude via body and facial expression. I resume to write my number down and he tries to enter it since I always use the Alt ID method. He fails to punch in the correct number twice and just throws the money back in the sliding container and says no. Then I tell him just charge the money without the rewards and he hesitantly takes the money. The worker there should carry himself a little differently. That's the last time I pump gas at that Shell. Also, I always ask when they're getting the air and water pump fixed and the guy seems to not care. By far the worst example of a Shell that I have been to. read more

AVOID AT ALL COSTS the owner is horrible, my husband and I came and parked at a pump but he ran to a store next door to grab something and when he got back we were going to get gas and snacks. the entire parking lot and pumps were completely empty and no one else there. before my husband even got back the owner came up to the window demanding I move the car (I am disabled and cannot drive) I told him I cannot drive and my husband was going to be right back. he just kept telling me to move the car, I honestly dont know what he expected me to do. Maybe levitate the car with my mind? He then said he was going inside to call the cops. as soon as my husband got back I told him what happened and we immediately just left without getting anything. it's very obvious why the gas station is barren and not making much money. I don't know how the owner expects people to shop or get gas there when he acts like that. read more

If I could give this place ZERO stars, I would. Rude is not even a sufficient enough word to describe the old man behind the register. I went to get gas there today. The pump I used did not give me my receipt, even though I clicked "Yes" when it asked me whether or not I would like a receipt. I go up there and I read the sign on the door and it said I need to go to the window, so I followed the directions and did just that. I asked the man behind the counter for the receipt through the window for the pump I used and he had a nasty attitude; he had an irritated look on his face. I told him the machine didn't print it out and when he gave me my receipt, he yelled at me not to come in the store and I told him "I know, I didn't come in and I need my receipt!" He yelled other things at me that I could not understand and he shooed me away with his hands as if I was not a person, but a stray dog. I am never getting gas here again. I would much rather go to 76 and Chevron nearby or the Chevron at Park Street. read more

An old Asian man manning the cash register, refused my payment because it was in coins. His response was "we don't accept that" (mind you, they are not pennies). In the midst of the storm, I ran out of gas and have no money with me so I searched for coins in my car just to make it home. This guy refused to accept my coins. They are not dirty, they are spare changes in my car. What hurts the most is I didn't steal or anything, I was still paying with money in a smaller denomination. He looked at me with uttermost disgust when I asked him why "they" (Shell company) don't accept coins as payment. His response was "well we have to roll coins to deposit it in the bank". In short, he didn't want to accept it because he has to roll more coins in addition to the one's he most likely have already. read more

I had a flat tire while riding my bicycle throughout Alameda the other day, and needed to get some air. This Shell was the nearest gas station, so I pushed my bike there, then went up to the window and asked the person behind if I could use their air pump for my bike tire. The dude didn't say a word, but instead pulled up a sign from under his counter and waved it at me. It was the classic sign saying "California law requires this station to provide free air and water to customers who purchase motor vehicle fuel." He had in fact already highlighted the part about purchasing motor vehicle fuel, and was energetically pointing at it. I told him, well, I clearly don't need to purchase motor vehicle right this moment, but could I please buy anything else from you and use your air pump for like 30 seconds... He shook his head and went away, with an expression of profound disgust. Luckily, I found another gas station a block down the street, a 76; the women working there were totally friendly and reasonable, and didn't think twice before letting me use their pump. So, dude, I don't know what your friggin problem is, but you need to have your head looked at. California law might not require you to provide air to bicyclists in need, but it certainly does not require you to be a complete douchebag either. As you can imagine, I will never be purchasing motor vehicle fuel, or anything else, from that shithole. read more

I dropped by this gas station this afternoon to fill up, expecting to use the same fuel rewards network card I use at any other Shell station. The cashier spoke little English and directed me "inside the bay" to see the manager, who was inside the service bay. This manager, Sam, has helped me once before trying to get the card to work at his pumps. The last time, over a month ago, he said to run it as a credit card, then told me to call Shell if it did not work. This time was different. Sam was very aggressive, walking me to the front of the station. He thrust a form at me, saying I needed to apply for another card. When I reached for the form, he formed his hands into fists and took a swing at me with no warning. Why? I suspect that as an intersex woman, he had an issue with my gender identity, deliberately calling me sir when I corrected him several times and offered to show him my identification if necessary. He even claimed not to read English. I told him to call the Alameda police, after which he did and gave a twisted version of the account, not allowing me to speak to the dispatcher. Two nice officers responded and took a report. Sam apparently and suddenly had a change of tune, telling one of the officers there was just a misunderstanding. Consider that Sam repeatedly called me sir, did not care about customer service, told me he did not know if I am gay or something. He would not answer when asked if a person's gender identity (or their legal true gender) threatened him in any fashion. This is clearly a gender discrimination issue, where he told me he did not want my business and to get off his property. All I did was go there to get gas and instead received this treatment. If you care about supporting equal rights for all, regardless of gender, race, color, etc, you may wish to choose another gas station for your business. Not once did I even dare ask him about his racial orientation, if he came to this country because he may have wanted to escape persecution in his home country or anything. I just wanted to buy gas and to find out why the discount card still did not work. This issue has been reported to Shell US Operations, will be reported to their board of directors and all San Francisco Bay Area media outlets (TV, radio and print). read more

Very rude Asian man behind the counter that wouldn't allow use of the air machine even with a fuel purchase. Asked for his name and that really set him off. He flipped me off and had a total meltdown. I laughed at him because it was so unreal that someone would actually behave this way. He didn't like the laughing too much. This poor guy must be having a rough time of it and from the looks of the reviews he's been this way a while. Hopefully he gets the monkey off his back one of these days. read more