Stopped in to fill up using my rewards card. I was paying cash. I went inside to use Rewards card. This trip I was due .10 discount per gallon. While waiting in line, I observed the customer before me. He was being helped at one cash register. Something seemed to be causing a problem, so transaction was completed @ adjacent register. As the transaction was being completed, a voice from behind me said to cashier, "You only gave me $4, when it $5 for gas." The cashier (who was to be helping me next) goes ahead to refund the owner of the voice behind me. That was so wrong on many levels, but the important one is THAT PERSON WASN'T NEXT IN LINE!! I WAS!! I handed the cashier $20 and said, "I need $20 on pump 3; also using Rewards Card." I swiped card when told to do so. The screen had the greeting along with my name AND indicated my .10 per gallon discount ($1.95; I'd pay $1.85). Somehow the cashier fouled up and had to start over. Swiped Rewards card AGAIN, but my discount was .05 per gallon. I told cashier the error and all he could say was "The system....blah, blah, blah (@ this time I'm not happy....didn't hear all; hence blah, blah, blah)....nothing I can do about it." I told him to give back the $20 and I'd be going to another station. That didn't seem to matter. All he could get out was "have a nice day." I contacted Rewards Card and hopefully it can be resolved. In the interim, I won't be stopping at this location.....ever again!
The HELP was less than helpful! read more