Konstantine was amazing. He was able to fix my old subzero refrigerator that supposedly not…read morefixable. Alison the person who booked appointments was so easy to work with and always followed up after the job was finished. I used this company to also fix my HVAC system, install a new unit, and service my HVAC units 2x/year. I recently called them and realized they are temporarily closed. Does anyone know why or where I can reach them.

I recently hired Fuse HVAC to replace my old A/C unit, and I couldn't be happier with the results…read more From start to finish, the technician assigned to my project, Konstantin, was a true professional. If you meet him, you'll probably notice that English isn't his first language, but don't let that discourage you. He understood and accomplished EVERYTHING I asked of him, he clearly knows his craft inside and out, and he brought a level of care and precision to the job that's rare to find. Konstantin also showed up on time every day, and Fuse was extremely responsive via Yelp with responding to several questions and concerns I had along the way. I'm a difficult customer to please -- I have very high standards when it comes to work being done in my home, and I'm extremely particular about the details. Most companies end up showing visible frustration with my level of involvement and scrutiny, but not Konstantin. Throughout the entire process, he remained polite, friendly, patient, and accommodating. My old A/C system wasn't keeping my home cool enough on the hottest days, and I had significant temperature differences between rooms. After researching extensively, I decided I wanted a 3-ton Bosch inverter-driven package unit installed on my roof, which requires very specialized installation techniques to ensure maximum energy efficiency. I did a ton of research and geeked out about this before hiring anyone so I could identify which technician was the most knowledgeable. Konstantin definitely knew what he was doing. I chose to hire Fuse because it was clear to me that Konstantin wasn't cutting any corners. During his first visit, he began performing a full Manual J load calculation and a Manual D duct design to ensure the system and ductwork were properly sized for my home. He also told me that he would perform airflow testing at every register to confirm that airflow was balanced and consistent throughout the house. This overall attention to detail was something I didn't see from other contractors I spoke to. During the initial assessment, Konstantin also found duct leaks and showed a video of the issue, proving that the issue was real. I knew my ducts were dirty after having tile removed recently, so I requested a full duct replacement instead of just sealing the leaks, and he handled the job thoroughly. As part of the system, I also had an Ecobee thermostat installed with remote temperature sensors in every room. Thanks to Konstantin's precise installation, every room in my house now stays at the same temperature, or within 1 degree, regardless of whether doors are open or closed, or what time of day it is. I had stressed repeatedly how important airtight ducts were to me for energy efficiency, and Konstantin delivered. In fact, the duct sealing was so effective that I occasionally have to bring fresh air into the house manually. Otherwise, the CO2 levels rise and the thermostat lets me know we've literally breathed up all the fresh air, LOL. All in all, this job exceeded my high expectations on every front. The work done was meticulous, well-informed, and executed with care. The installation also passed city inspection without a hitch. I highly recommend hiring them!

Wasn't really concerned with the repair being made until I noticed the technician watching someone…read moreelse doing it on YouTub... . Took a lot longer than I anticipated probably due to their needing to surf for instructions. Tech broke the old piece they removed, again raising some concerns over how they were treating our appliance.

We have had A&E come out for a few different issues over the years, and we've had nothing but great…read moreservice and awesome techs--I was genuinely surprised to see that other people have had such radically different experiences. 1) We had an ice-maker fail in a fridge. We put in a service ticket through American Home Shield, and had an appointment two days later. The technician showed up on time, was really pleasant, and ordered the part. When the part was received, they showed up two days after that and did the install--again showing up on time, completing the work quickly and being pleasant and efficient. 2) My parents have had A&E come out to deal with all the mischief with their Samsung refrigerator-from-hell. The techs who have been out there have been on-time, every time, and patiently dealt with that undergrad-engineering nightmare of a refrigerator without using any of the words *I* deployed in trying to figure it out. 2) The most recent issue--a dryer that needed roller-replacement--Put in a ticket with American Home Shield on Wednesday night, and received an appointment slot on Friday. We received an update to give us a more specific time that the tech would arrive, the tech called and sent a text to let us know he was on his way, and he showed up on time. Sage was great--he gave our dryer a thorough check, and identified a couple of other things in addition to the rollers that were not quite right. He checked on parts availability, let us know when they were expected to arrive, and gave us a time frame on when to expect the next service call to be scheduled. Did I mention that Sage was great? Friendly, polite, pleasant, efficient, and NICE. A&E has already set another appointment for them to come out to replace the parts. While they're being paid through the warranty, we were still provided an estimate of the cost of the repair--which was definitely reasonable for the parts, two tech visits, and the labor for the repair. If I weren't getting A&E through the home warranty, I'd be calling them anyway because the service, the techs, and the communication have all been outstanding.

This company showed up to perform a repair on our ice maker. and it resulted in such damage we had…read moreto purchase a new refrigerator/freezer. They came out under the "umbrella" of All Brands Appliance Repair. The gentleman had the "office girl" with him....was congenial, but NEVER returned multiple calls for help due to the incompetent repair. The warranty is useless as is the word of this company. We have been willing to resolve this, but no reply EVER once the payment was processed. Basically, this is a theft. We will be seeking to be compensated for the repairs, time taken in pursuing this claim in court, the cost of the new unit, and the processing costs. PASS ON THIS COMPANY!

Do not use this company. Spent $500 on washer repairs. It broke after 2 days of use. Contacted…read morethem, left messages. They responded at first and said they woukd fix it. But after a week, they stopped returning my calls.. Ended up buying a new washer.

I highly recommend this business. Chris was easy to communicate and very responsive. He was at my…read morehouse over three hours and did an excellent job cleaning and repairing my 5 year old grill. It looks like new.

Our Treager was clogged after a storm and wet pellets, super fast response and was able to take it…read moreapart and cleaned out. Communicative and friendly. Would def recommend for future needs.