This is the Shell gas station on East Dunne, near Hwy 101 in Morgan Hill, CA. It has a large set of fuel islands, a carwash, and a small "foodmart." It has a great location near the freeway, and at the entrance to a shopping center. My job finished up in Morgan Hill on a Tuesday night, so I stopped here to get gas and some snacks. First impression, the place looked run down. Also, the foodmart isn't really a foodmart, it's just a quickie convenience store (c-Store). It has coffee, drinks, beverage coolers, candy, lotto, and cigs. The merchandising displays are a little weird, the potato chips are on a back endcap facing the coolers. If you really need groceries, there's a Safeway across the parking lot. The cashier was very friendly and helpful. I asked about the carwash code, and decided to tryout the $13 carwash. Geez, pretty fast carwash for $13. Yes, it's soapy, uses alot of mechanical brushes, and drying blowers. When I first exited the carwash I noticed alot of tiny black specks on my vehicle. Maybe from recycled wash water? Anyway, these specks were gone when I got home after the 60 mile drive on the freeway. How was the wash? Carwash, Grade (2/5): Pretty quick wash and dry for $13. Misses alot of lower areas and wheels. Yeah, it's shiny and clean. Foodmart, Grade (1/5): This isn't a foodmart, it's a gas station C-store. Probably super busy in the morning with all the coffee air pots they had on the counter. Overall, not very roomy around the racks and displays. Service, Grade (3/5): Friendly and prompt service, with Covid-19 safeguards in place. I didn't ask to use the restroom. Overall, a fair place to stop if you just need gas and snacks. Skip the carwash, unless your vehicle is really dirty. There's a Safeway and a CVS nearby if you need groceries or HABA (health and beauty items). People will stop here because they trust the Shell brand, or ( like me) carry the Shell fuel card. ------------------------------------------------ Drive safely read more

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And now, this Shell station is no longer associated with the Safeway in the same parking lot. You'll be losing customers. Today the gas on E. Dunne Shell is $5.89 gallon. The gas at Tennant - associated w Safeway on Tennant - $5.29. read more

One star is way too much. The rudeness and unprofessional attitude from the young man behind the counter today left me in shock. I have no words. I will never go back. read more

Made the decision to turn in and fill up the tank since it was on E and knowing damn well I wouldn't be able to make it home. Thank goodness this Shell was super close to the vicinity that I was in but that's kind of where the good stuff ends... I ended up at pump #6 and I couldn't help but get frustrated by the sluggish pace. It felt like gas was trickling from the spout!! Yeah, I'm sure this is an exaggeration but at the moment, I really felt like it was!! Lmao. 2 stars because this gas station came through when I really needed it and there was no line to deal with. Other than that, I won't be recommending this place nor I would I care to come back. read more

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Had a wonderful customer service experience with Chrystal who showed me how to put air in my tire ! thank you so much for your kindness and time ! read more

This is for the poorly run and managed carwash. This has happened on numerous occasions but this is the last straw. The $11 option does not dispense soap at all. It also does not rinse the car with much water before the brushes are applied. Basically, I've received a dry wash with surface dirt being scrubbed and left for the "wax" and final rinse. Also, the blow dry starts while rinsing is still active and a red light is shone. In effect, users lose dryer time. At the end, my car is left with dirt residue on the hood and all windows. Please fix these problems ASAP. read more

The fat woman troll behind the counter is the rudest person I ever met, refusing to refund me with their malfunction car wash machine, I wasted my time waiting and listening to her lecture on how to wait and pay, bla bla bla.... I use auto car wash many years, never happened to me! I felt bad for the cashier Chris who is a gentleman doesn't have a good model on his career, he doesn't learn anything from his manager, too bad!!! I think someone has a rough and miserable life tends to be aggressive towards people, only when they want to be the change then they can make their life better. Just walk away from that car wash! read more

REFUSED to cash in winning tickets totaling $25 - attendent said that "they do not cash winning tickets, but will sell the tickets only" lottery retailer HAVE to cash I tickets up to the value of $599. they cannot refuse to cash in winning tickets as a retailer and put their own policy in place. read more

No one is ever there working. Random lunches different times. Losing ton of business. This is about the 15th time it's happened to me. I'm here now it says closed be back at 11am. It's 11:13 and no one here. 8 cars have pulled up and left in the 15 minutes I've been here read more

Shell Dunne - Gas Stations Near Me - Morgan Hill, California

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stopped by in the morning before work on 10/28, the lady cashier was very friendly and helpful. definitely brightened my morning before getting started with the day. was very caring and provided excellent service. a little goes a long way! read more

Consistently bad or non-existent service for the many years I've lived here. I recently went there since my toddler daughter saw the car wash and wanted to go through and the car needed a wash anyways. The machines of course never print the ticket and good luck if you try to go in as it was all locked up when we were there and there was no one in sight. There have been many other times when the ticket wouldn't print and I remember getting attitude when I'd go in. I stopped going a long time ago. This was just on a whim for my daughter and for it to still be this way, it deserves a one star for sure. read more

DO NOT GO HERE! IF your card gets stuck in the machine they dont care!!!!!! Avoid station 13 and the staff!

Worst car wash ever. What a ripoff. It did more damage than good. No soap, dry smacked my car, and then sprayed it with water. I know I got the express, but what a lousy job, you can't even call that a car wash! There's still bug splatter and dirt throughout my car read more

Happy! Today I came for gas and a car wash. Normally there are never any receipt papers in the machines and I get mad when I have to go inside wait in line to get a receipt for the car wash. I bought the ultimate last time and the under body wash was not working. This time it is. I can only hope that management will continue to serve their customers with conveniences of printing receipts at the pump and also a fully operational car wash. Now I only pray the blower stays on for the full length it represents on the countdown display.. nothing worse than paying for a car wash and driving away with a wet or spotted car. Unfortunately the paper has not been maintained. Obviously the staff is lazy to maintain or managers are selfish and greedy cutting costs.. can no longer recommend this gas station to friends and family. read more

Really sweet girl here on 7/1 at 11:30 pm was really sweet. she gave great service late at night as we had a flat and asked if we needed the air on . very welcoming and made sure we were good . she was taking out trash out and greeded us bye . thank you ! read more

The drinks are cheaper here than other places and usually go on sale most of the time read more

Shell Dunne - Just got done paying inside the store then I find out the pump is useless - Gas Stations Near Me - Morgan Hill, California

Sent my assistant to get gas and car wash for MBZ. Vehicle stalled, wouldn't go into gear in middle of car wash. Assistant ran in to get help. Everyone was extremely kind and helpful. They tried to get it started. My husband called my assistant and walked her thru what to try. It worked! Thank you to our local Shell in MH for your excellent customer service and kindness. read more

The lady with red hair who works in there is insane. She ran out to my car and made a huge scene. Because I asked them to get there card reader looked at because it wasn't taking debit. And I have been skimmed at gas stations before. So please be careful with this station super sketchy. read more

I stopped at East Dunne Shell when on a road trip. I was greatly impressed at the COVID safety measures in place! And the staff assisted me in obtaining a reward card for money off a car wash! Thank you for helping make my road trip a great one read more

My family and I were driving down south and we stopped by shell to fill gas. We wanted to use the restroom but the shopkeeper lady in the food mart was very grumpy and didn't give us the key/passcode to use the restroom. We went to chevron(opposite to shell) instead and people were a lot more nicer there. read more

Rudest lady I've ever met my life will not be back to put gas in here ever again There was a sweet younger girl a that was ready to start her shift and she was nice she was looking at me like she couldn't believe how She was acting FYI I'm not your baby so please don't address me that way again read more

I walked into Shell to get my receipt for the car wash after filling up my tank. I asked the lady behind the cash register if she knew which was bigger the Power ball or Mega millions. Another lady from the back walked out and said " we wouldn't know". I was looking around and after a minute the same lady said " we aren't selling lottery tickets at this time because we are doing shift change". Terrible customer service. I was the only person in the store. If your burnt out go home! Don't take it out on customers. read more

Wouldn't even give it one star. The location could definitely could do better with a staff change. What the point of having propane available if you're not going to sell any. Shitty service, im surprised shell would let a chain of theirs be run so incompetently. Hopefully they get it together soon, it could be a very lucrative location if staffed correctly. read more

Bought gas and had receipt in car but had to use restroom - emergency status - manager was rude and wouldn't let me in without proof of purchase or to buy something - so ridiculously rude and unecessary, will never come back to this store! read more

My tire pressure was very low so my husband and I went to add air to my tires. It's pouring rain and by the time we went to our 3rd tire the machine shut down. We added another $1.50 and then realized the pump line had a hole in it. Since we were already soaking wet we decided to just finish the 3rd and 4th tire. I proceeded into the cashier to let them know that we had spent $3 when it's not suppose to take that long. The cashier (Ruby) didn't even greet me when I came in. I waited for several seconds when I couldn't wait anymore and approached her instead. When I told her of the broken line she replied "why did you wait until you spent $3 and not tell us right away" I proceeded to tell her we didn't realize it until half way in and my tire pressure was low and it was soaking wet outside. Then my blood boiled because her customer service was horrid! She basically had an excuse for everything when all I wanted to do is tell her the machine isn't working properly. She said so many people used it before me and no complaints were made. I asked for her managers number or a complaint line and she ended up giving me the number of the store. I got outside to my car and tried to call and she picked up. It was shady! She never once told me she was giving me the number to where she would pick up and file her own. Complaint! I lost it at that point and told her that her customer service was shit. One star is way too much for her service and the quality of this place. I've been pumping gas here for years but will take my business elsewhere! Im still trying to collect myself from this experience. She kept saying I was harassing her and kept trying to Push my buttons. Ruby, you're great at turning people away!!!! You won't get anywhere with your valid complaints here. read more

Shell Dunne - It's broken!!!!! Ruby the cashier was horrid. She spoke in a quite voice but knew exactly what to say to piss people off - Gas Stations Near Me - Morgan Hill, California

Car Wash with NO soap??? Apparently not the 1st time. Avoid at all costs. Better to just sandpaper your car at home and save time. Complaints get a shrug--go figure read more

I went into vacuum my vehicle today. Vacuum machine works however there is no suction. I went inside and spoke with a big gal named Serena he said let me call my manager she called her manager or manager told me to call the one 800 number to report my complaint to get reimbursement. It is only a dollar $1.50 and they will not reimburse me. That is ridiculous Asian Indian owners are the cheapest people out there. I'm sorry to call it out but this gas station has done me wrong quite a few times . yes your convenient yes your in the neighborhood but the bad service is wrong. read more

Shell Dunne - Broken machine , gas station said call 1800 number to get money back ? Wtf ?? 1.50 is nothing compare to a lost customer - Gas Stations Near Me - Morgan Hill, California

They have incredibly annoying video screens at the pumps that must not be set up properly. They just endlessly repeat the same message about connecting to their social services online. After pumping a few gallons, I just had to stop and get out of there!. Will avoid in the future. read more

Don't come here if you are in a hurry to fill up and get your car washed. The receipts never print out, so you're gonna have to go inside and stand in line and wait to get your receipt. It wouldn't be so bad, if it didn't happen every single time, but from my experience this happens every single time, LOL. I don't know if it's management being lazy or not caring or if it's something the employees are supposed to do and they just aren't doing it... read more

End up at this shell cause its a straight shot to the freeway from our shop...service is always helpful BUT there food mart does not compare to CHEVRON across the street read more

Yessenia is my favorite worker she's always so fast and on top of things. I broke my hand and I wasn't able to pump gas and she didn't mind helping me out. You need more pretty workers like yessenia read more

One star is too much. Car wash doesn't always work and they refuse to give a refund to certain customers. Both girls were rude. One actually put the blame on me for the car wash not working properly when others have had the same issue. Jessica went off on another customer saying to him that she didn't need his input and the guy was only trying to smooth out a stressful situation because there were several of us in line to get a refund on the car wash. I'm still in awe in how I and others were treated. My recommendation is don't use the car wash. I will be using Chevrons gas stations and car washes going forward. read more

This place ripped me off for $50. I went in to this station ten days ago to get a gas card. After charging my debit card, the gas card wouldn't program and the attendant gave me a receipt stating refund pending and said my account would be credited back. Yesterday after 9 days I checked my account and I still had not been credited back. So I went back to the gas station with my receipt and a different attendant told me I had to wait 5 days for the refund to occur. I reminded her that it had been 9 days. She then told me I had to contact my bank to show Shell proof that I had not been refunded. WHY should I have to do all the work in contacting my bank to get a document from them to show I had not been reimbursed. Shell should check their records - I'm the customer and it's their mistake!! read more

This gotta be the worst gas station I've ever been to. Everyday I come to this there's some type of shift change or no one around at certain times. How are people with cash suppose to pay? Or get customer service? And it seems like this only happens with the same employee!! There's a sign up right now that says down for maintenance?? Really at 9pm there ain't no one around fixing anything! SMH read more

Shell Dunne - This is and everyday thing when I come here!! - Gas Stations Near Me - Morgan Hill, California

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I purchase all of my fuel for all of my cars there for many years. Today I filled up one of my cars and purchased a car wash like I always do, I drove into the car wash and the wash malfunctioned and ripped off my drivers side Mirror. I went inside to talk to the attendant and she had me fill out some paperwork then she called the owner. The owner told me that she wouldn't pay for the damage to my car and that I should use my insurance even when their car wash Malfunctioned. I guess they don't care about their long time customers. I would recommend to not use the car wash they don't care if it damages your car read more

The customer service at this gas station sucks. The employees are always on there phones. They are rude & unprofessional. I went in to turn in a lottery ticket & won $10. During the whole time I was standing there waiting for my money. The girl that was helping me had no idea what to do. She was asking another working in the back. They didn't know this but I could see her from the reflection on the door in the back. She looked confused & annoyed. They didn't know how to open there register to give me my money but they had no choice cause they already scanned it. So the lady in the back said to me very rudely & mean, "Next time, go to Safeway because we can't open our cash register for these". So I asked, "what do you mean? Why can't I come here to turn in this lottery ticket? That's why you have that machine to scan these things." Then she started raising her voice like if I was yelling at her, telling me to never come back & to go to Safeway. So as I collected my money, I told the lady in the back (which btw, didn't know how to do her job what so ever) that I purchased it from the chevron across the street but since I was at Safeway I decided to just save time & go there). She told me "then you should have just went to chevron & not here". The attitude & rudeness this lady was giving me was very annoying & disgusting. I told her she needs to work on her attitude for herself & her customers cause it sucks. Walked out & never will come back. Good thing I only put Chevron gas in my car cause...Chevron would never treat me like this! read more

Great service at this Shell location. Jessica always received you with a smile. No complaints. For great service make sure Jessica is helping you out.. read more

If I can give this a zero star review I would. I went there Christmas Eve to buy 2 car washes. There was one car in front of me to get a car wash. First of all the person parked crooked in the car wash then once the car wash started instead of staying stationary like you're supposed to follow the car wash machine back-and-forth to follow the water. The car wash security feature kicked on and shut off the machine. The driver then left his car in the car wash and walked into the store. It took a couple minutes and the driver came back to his car and proceeded out the car wash machine. It was my turn to get in the car wash and everything was going fine until I could see the same gentleman right behind me and putting his car wash code again ignoring the sign that says you're supposed to wait for the person in front of you to pull out of the car wash before entering the code. This then cost my car wash to completely stop and didn't finish washing my car. I went inside the store to explain what happened the cashier lady came out so she could see that the car was still dirty. She then told me that my car must've been "really dirty" because she could see parts of the car that were washed and the front section I didn't get to finish was dirty. Needless to say I won't be going back to shell I'll take my business elsewhere. read more

This station is awful! Beware using their car wash , they will take your money and then give no refund for car wash "mishap". PLUS.. Make sure you count your change back , I gave 100 dollar bill to get a Car wash & gas and they ripped me off 20 bucks! Pay attention , I made the mistake and when I went immediately back in to let them know the "lady" there basically called me a liar and said she did give me back exact change. Ugh! Definitely not going back , the Chevron across the street may not have the car wash but at least they are honest and have decent people working there! read more

Does not deserve even a single star. The counter lady was was rude not only to me but also to her own team members. She messed up and did not give me a membership discount even when I had already entered my membership info into the system. When I told her that she had charged me the wrong price... she first argued that she had given me the RIGHT price without even trying to understand the issue. Finally when I convinced her that the price she charged me was wrong, she blamed it on me. She refused to refund me the difference (approx $5)..... and when I asked her name such that I could call in to the Customer support... she refused to tell me her name. She continued to be rude ... by mimicking my increasing anger over the lack of customer service. I will stay away from this station !! read more